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USING INFORMATION TECHNOLOGY TO ACHIEVE THE
       TRIPLE AIM: A GLOBAL PERSPECTIVE
                                          KIP WEBB, MD, MPH
                                             MAY 24, 2012
    Copyright © 2012 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Two imperatives for change:
The few cost the most

           % of Population                           % of Total Healthcare             Mean Annual
                                                           Expense                    Cost per Person

                             1%                               29%
                                                                                            $101,000
                             9%
                                                              39%
                                                                                             $15,000
                            20%

                                                              21%
                                                                                              $3,700
                            70%
                                                              11%
                                                                                                $580

Source: Thomson Reuters Marketscan Database, National sample of 21 million insured Americans, 2003-2007


    Copyright © 2012 Accenture All Rights Reserved
                                                                                                          2
Two imperatives for change:
We are not delivering optimal care, every time
  Cumulative Improvement in Health Status



                                                                                          Each year, 20-30% of the
                                                                                          healthcare budget is spent on
                                                                               The Goal   wasteful, redundant, and
                                                                                          potentially harmful care


                                                                             Overuse
                                                                              Waste

                                                                                                      The
                                                                                                   Industry
                                                                                                     today




                                                                                 Cost
                            Copyright © 2012 Accenture All Rights Reserved
                                                                                                                          3
The Triple Aim

                                     Improve Population Health




Source: Institute for Healthcare Improvement
    Copyright © 2012 Accenture All Rights Reserved               4
WHO eHealth Study
Use of Technology is on the Rise


• Used Center for Health
  Market Innovations data
  to study eHealth in 16
  low/middle income
  countries with thriving
  private healthcare
  sectors
• 176/657 health
  programs were
  “technology enabled”

Source: E-health in low- and middle-income countries: Findings from the Center for Health Market Innovations

    Copyright © 2012 Accenture All Rights Reserved                                                         5
WHO eHealth Study
Technology is used for a Variety of Purposes




Source: E-health in low- and middle-income countries: Findings from the Center for Health Market Innovations

    Copyright © 2012 Accenture All Rights Reserved                                                         6
WHO eHealth Study
Technology-enabled programs, by Health Focus




 Source: E-health in low- and middle-income countries: Findings from the Center for Health Market Innovations

     Copyright © 2012 Accenture All Rights Reserved                                                         7
Using Technology to Achieve the Triple Aim
Rwanda: Phones for Health
“Phones for Health” is a public-private partnership that utilizes
mobile-phone based solutions for HIV/AIDS care and
treatment in PEPFAR-supported countries.
                                                    • The system allows health workers to
                                                      report data from the field using their
                                                      mobile phones as well as PCs, PDAs and
                                                      other handheld devices.
                                                    • Once entered, the data is mapped and
                                                      analyzed by the system and immediately
                                                      available to health authorities at
                                                      multiple levels via the web.
                                                    • The system also supports SMS alerting
                                                      and notification and tools for
                                                      communication and coordination with
                                                      field staff.
   Copyright © 2012 Accenture All Rights Reserved                                        8
Using Technology to Achieve the Triple Aim
USA: Standardizing Care in a Hospital System

 •   50+ community hospitals
 •   HIMSS Analytics EMRAM Stage 4-6 ICT capability
 •   Goal: Cross-facility standardization of care
 •   Four phased approach
       1.        Governance
       2.        Templated approach to achieving best practices
       3.        Application to clinical questions
       4.        Analytics
 • Results to date:
       – Sepsis program has saved > 200 lives in first 6 months and
         generated $17 M


     Copyright © 2012 Accenture All Rights Reserved                   9
Using Technology to Achieve the Triple Aim
Republic of Ireland: National Paediatric Hospital

                                                    • Demography: 4.1 Million
                                                      inhabitants over 70,000
                                                      square kilometers
                                                    • Concept: Single hospital
                                                      leveraging a hub and
                                                      spoke model and enabled
                                                      by technology
                                                    • Technologies include:
                                                       –   Electronic Health Records
                                                       –   Telemedicine
                                                       –   Remote monitoring
                                                       –   Patient enablers

   Copyright © 2012 Accenture All Rights Reserved                                      10
Using Technology to Achieve the Triple Aim
Smart Devices, Biosensors, and Wireless


• Smart Devices
    – Scales
    – Peak Flow Meters
• Biosensors
    – Cardiac Monitors
    – Contact Lenses
    – Smart Pills
• Wireless
    – Graphical displays
    – Communication
      with Caregiver


  Copyright © 2012 Accenture All Rights Reserved   11
Closing Thoughts

• In countries all over the world, healthcare costs are too
  high relative to patient experience and population health
• The concept of the “Triple Aim” urges us to design
  programs that improve the patient experience and
  population health while also lowering costs
• Information and Communication Technologies are being
  increasingly used to achieve the “Triple Aim”
• Predictors of successful programs include:
    –     Strategic focus
    –     Leadership
    –     Widespread deployment of relatively low cost ICT
    –     Change enablement
    –     Payment reform
  Copyright © 2012 Accenture All Rights Reserved              12

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Webb, Kip - Using Information Technology to achieve the triple Aim: A Global Perspective

  • 1. USING INFORMATION TECHNOLOGY TO ACHIEVE THE TRIPLE AIM: A GLOBAL PERSPECTIVE KIP WEBB, MD, MPH MAY 24, 2012 Copyright © 2012 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
  • 2. Two imperatives for change: The few cost the most % of Population % of Total Healthcare Mean Annual Expense Cost per Person 1% 29% $101,000 9% 39% $15,000 20% 21% $3,700 70% 11% $580 Source: Thomson Reuters Marketscan Database, National sample of 21 million insured Americans, 2003-2007 Copyright © 2012 Accenture All Rights Reserved 2
  • 3. Two imperatives for change: We are not delivering optimal care, every time Cumulative Improvement in Health Status Each year, 20-30% of the healthcare budget is spent on The Goal wasteful, redundant, and potentially harmful care Overuse Waste The Industry today Cost Copyright © 2012 Accenture All Rights Reserved 3
  • 4. The Triple Aim Improve Population Health Source: Institute for Healthcare Improvement Copyright © 2012 Accenture All Rights Reserved 4
  • 5. WHO eHealth Study Use of Technology is on the Rise • Used Center for Health Market Innovations data to study eHealth in 16 low/middle income countries with thriving private healthcare sectors • 176/657 health programs were “technology enabled” Source: E-health in low- and middle-income countries: Findings from the Center for Health Market Innovations Copyright © 2012 Accenture All Rights Reserved 5
  • 6. WHO eHealth Study Technology is used for a Variety of Purposes Source: E-health in low- and middle-income countries: Findings from the Center for Health Market Innovations Copyright © 2012 Accenture All Rights Reserved 6
  • 7. WHO eHealth Study Technology-enabled programs, by Health Focus Source: E-health in low- and middle-income countries: Findings from the Center for Health Market Innovations Copyright © 2012 Accenture All Rights Reserved 7
  • 8. Using Technology to Achieve the Triple Aim Rwanda: Phones for Health “Phones for Health” is a public-private partnership that utilizes mobile-phone based solutions for HIV/AIDS care and treatment in PEPFAR-supported countries. • The system allows health workers to report data from the field using their mobile phones as well as PCs, PDAs and other handheld devices. • Once entered, the data is mapped and analyzed by the system and immediately available to health authorities at multiple levels via the web. • The system also supports SMS alerting and notification and tools for communication and coordination with field staff. Copyright © 2012 Accenture All Rights Reserved 8
  • 9. Using Technology to Achieve the Triple Aim USA: Standardizing Care in a Hospital System • 50+ community hospitals • HIMSS Analytics EMRAM Stage 4-6 ICT capability • Goal: Cross-facility standardization of care • Four phased approach 1. Governance 2. Templated approach to achieving best practices 3. Application to clinical questions 4. Analytics • Results to date: – Sepsis program has saved > 200 lives in first 6 months and generated $17 M Copyright © 2012 Accenture All Rights Reserved 9
  • 10. Using Technology to Achieve the Triple Aim Republic of Ireland: National Paediatric Hospital • Demography: 4.1 Million inhabitants over 70,000 square kilometers • Concept: Single hospital leveraging a hub and spoke model and enabled by technology • Technologies include: – Electronic Health Records – Telemedicine – Remote monitoring – Patient enablers Copyright © 2012 Accenture All Rights Reserved 10
  • 11. Using Technology to Achieve the Triple Aim Smart Devices, Biosensors, and Wireless • Smart Devices – Scales – Peak Flow Meters • Biosensors – Cardiac Monitors – Contact Lenses – Smart Pills • Wireless – Graphical displays – Communication with Caregiver Copyright © 2012 Accenture All Rights Reserved 11
  • 12. Closing Thoughts • In countries all over the world, healthcare costs are too high relative to patient experience and population health • The concept of the “Triple Aim” urges us to design programs that improve the patient experience and population health while also lowering costs • Information and Communication Technologies are being increasingly used to achieve the “Triple Aim” • Predictors of successful programs include: – Strategic focus – Leadership – Widespread deployment of relatively low cost ICT – Change enablement – Payment reform Copyright © 2012 Accenture All Rights Reserved 12