1. Pooja Makhija
Contact No.: +91-9789006261
E-mail: mail.poojamakhija@gmail.com
Career Objective:
To achieve a challenging position in dynamic organization providing the opportunity to make
strong contribution to organizational goals, to excel and succeed through hard work, thus
enhancing value addition to my job, the organization and my professional skills.
Work Experience:
IBM Pvt. LTD. March 2015- Till Date
• Designation: Exchange Administrator
• Project: CITIZEN’S BANK
• Responsibilities: Exchange Admin: Dealing with Exchange Mailbox and Public Folder Management,
Mailbox Server Management, Client Connectivity, Performance analysis and report generation, DAG.
• We supports 24/7 end to end outlook related issues.
• Being a part of Level 1/2 department gives me a lot of challenges and opportunities to keep my
knowledge of the domain updated and learn a variety of technologies as the situation demands it.
Technical Summary:
• Expertise in Exchange Server Administration.
• Responsible for providing Enterprise level technical support.
• Experienced on customer relations, interpersonal and multitasking skills, demonstrated ability to
start and resolve client issues in stipulated time frame. Maintaining the client matrix for Average
Handling time and Customer Satisfaction Rate.
• Troubleshooting and resolving user issues including loss of access to resources like mails, network
and restoration of data whenever required.

2. • Involved in Research, analytical, testing, and documentation skills used in support of implementing
new techniques for increasing Exchange Server performance.
• Troubleshooting Email Clients (Outlook, Outlook Web Access) connectivity and Mail flow issues
within the network.
• Configuring and troubleshooting the Email Client (Outlook 2010) to work in RPC/HTTPS & Outlook
Anywhere.
• Configuration and troubleshooting Windows Mobile devices and Apple iPhone to connect with
Exchange Server using Exchange ActiveSync.
• Monitoring of Exchange Server outages, Exchange mail queues, Exchange performance
monitoring. Troubleshooting of Mail client - Exchange connectivity, Exchange Performance Issues, Mail
Clients Issues (Outlook), Server Outages, Troubleshooting Tickets, and Root Cause Analysis.
• Client Messaging (Exchange) and email surveillance system administration. Duly follow the Change
Management process for all system and application changes performed on the production
environment.
Technical Skill Set:
• Operating Systems : Microsoft Windows Server 2008, Microsoft Windows Server
2008R2.
• Messaging Systems : Microsoft Exchange Server 2010.
• Software Language : C, Core Java
• IDE : Netbeans 6.9
• EDA Tool : Dip Trace
Academic Qualifications:
Bachelor of Engineering (Electronics and Communication) from RGPV, Bhopal (M.P.)
Education Board / University Marks Year of Passing
B.E RGPV 78.4% 2014
Higher secondary M.P. Board 83.6% 2010
High school M.P. Board 80.6% 2008
Strengths:

3. • Dynamic leadership qualities.
• Willingness to learn new things.
• Ability to work in a team.
• Positive attitude.
• Adaptability in all contracts & initiative and devotion to work.
Personal Details:
Name Pooja Makhija
Father’s Name Mr. Nand Kishore Makhija
D.O.B 22 -02-1992
Languages Known English, Hindi
Nationality Indian