El documento compara el proceso de cambio de caucho en un vehículo entre una mujer y un hombre. Describe los pasos seguidos por cada uno, observaciones sobre su desempeño como tiempo perdido y habilidades, y concluye que el hombre completó el proceso en menos tiempo debido a su mayor conocimiento y experiencia con las herramientas.
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
1. Universidad Metropolitana
Productividad y Medición del trabajo
Profesora: Carmen Lucía Rojas
Levantamiento de información:
Cambio de caucho:
Pasos seguidos para cambiar el caucho
Pasos Mujer Hombre
Abre la maleta y extrae: Herramientas y gato Abre la maleta y extrae: Herramientas, gato y caucho de
1 repuesto
Se dirige hacia el caucho a cambiar, con las herramientas y Se dirige al caucho a cambiar con las herramientas, el gato y
2 el gato el caucho de repuesto
3 Coloco el gato debajo del vehículo Coloco el gato debajo del vehículo
Ajusto sin ayuda de la palanca del gato, hasta que éste se Ajusto sin ayuda de la palanca del gato, hasta que éste se
4 encontraba firme en su lugar encontraba firme en su lugar
5 Girando la palanca, comenzó el levantamiento del vehículo Girando la palanca, comenzó el levantamiento del vehículo
Una vez alcanzada la altura deseada (para el trabajador) Una vez alcanzada la altura deseada (para el trabajador)
6 procede a usar la llave de cruz para aflojar las tuercas. procede a usar la llave de cruz para aflojar las tuercas.
7 Coloca la llave en la primera tuerca. Coloca la llave en la primera tuerca.
8 Prueba si puede aflojarla Procede a levantarse y colocar un pie sobre la llave de cruz
9 Coloca la llave en la segunda tuerca Empuja con la pierna y afloja la tuerca
10 Prueba si puede aflojarla Repite el paso 8 y 9 para cada tuerca
11 Coloca la llave en la tercera tuerca Coloca la llave de cruz en el asfalto
Prueba si puede aflojarla Extrae todas las tuercas ya aflojadas y las coloca sobre el
12 asfalto
Monta ambos pies sobre la llave de cruz incrustada en la Sujeta y jala el caucho averiado.
13 tercera tuerca.
14 Retira la tuerca y la coloca en el piso Extrae y coloca el Caucho averiado en el Asfalto
Coloca la llave sobre la siguiente tuerca y Procede a realizar Toma el caucho de repuesto y lo coloca frente a su nueva
15 los pasos: 13 y 14, en cada tuerca posición que corresponde
16 Coloca la llave de cruz en el asfalto Intenta meterlo en su sitio
Sujeta y jala el caucho averiado. Procede a soltar el caucho y tomar la palanca del gato
17 nuevamente
Extrae y coloca el Caucho averiado en el Asfalto Gira la palanca para subir nuevamente el vehículo, llevándolo
18 a una altura mínima trabajable.
2. Se dirige a la malta a extraer el caucho de repuesto Suelta la palanca y sujeta nuevamente el caucho de repuesto
19 frente a su nuevo lugar
Con un ayudante, procede a sacar el caucho de repuesto Introduce el caucho de repuesto en su lugar
20 dela maleta
21 Transporta el caucho de repuesto hacia su nueva posición Toma todas las tuercas y las coloca en los tornillos
Toma el caucho de repuesto y lo coloca frente a su nueva Toma la llave de cruz y apreta una por una
22 posición que corresponde
23 Intenta meterlo en su sitio Suelta la llave de cruz y toma la palanca del gato
Procede a soltar el caucho y tomar la palanca del gato Gira la palanca y el vehículo empieza a bajar hasta su posición
24 nuevamente inicial
Gira la palanca para subir nuevamente el vehículo, Extrae el gato que se encontraba debajo del vehículo
25 llevándolo a una altura mínima trabajable.
Suelta la palanca y sujeta nuevamente el caucho de Toma las herramientas y el gato y los tira en la maleta
26 repuesto frente a su nuevo lugar
27 Introduce el caucho de repuesto en su lugar Vuelve al lugar donde coloco el caucho averiado
28 Toma una tuerca del asfalto y la coloca en un tornillo Transporta el caucho averiado
Agarra la llave de cruz y procede a apretarlo Coloca el caucho averiado en la antigua posición del caucho
29 de repuesto
Se levanta y se para nuevamente para asegurar la fuerza Acomoda las herramientas y el gato en la maleta
30 con la que estaba anteriormente
31 Repite los pasos:28, 29 y 30, por cada tuerca Cierra la maleta
32 Suelta la llave de cruz y toma la palanca del gato
Gira la palanca y el vehículo empieza a bajar hasta su
33 posición inicial
34 Extrae el gato que se encontraba debajo del vehículo
Levanta el gato y las herramientas y las lleva nuevamente a
35 la maleta
Se devuelve a buscar el caucho reemplazado y lo lleva a la
36 maleta
Con ayuda, logra meter el caucho en el lugar donde se
37 encontraba el caucho de repuesto
38 Acomoda las herramientas en sus compartimientos
39 Cierra la maleta del vehículo.
Observaciones:
Mujer:
- Dificultad para encontrar las herramientas del carro
- Dificultad para sacar el caucho de repuesto de su sitio
- Poco conocimiento de las herramientas a usar
- Procedió a cambiar el caucho
- No supo dónde colocar el gato ( pidió ayuda)
- El gato auxiliar del carro se encontraba un poco trancado por falta de uso
3. - No aflojo las tuercas antes de levantar el vehículo (Información de ayuda)
- Las tuercas estaban muy apretadas, supo usar la técnica tradicional para aflojar las tuercas
(colocar la herramienta en la tuerca y se paro encima de la misma hasta aflojar la tuerca, con
mucho cuidado)
- Se aflojo el caucho y se quito de su lugar
- Mala técnica para introducir el caucho de repuesto
- Necesito de ayuda para terminar de colocar el caucho, el ayudante se le dificulto colocar el
caucho también
Tiempo perdido:
- Muchas dudas, 56 segundos el total de sumas de períodos de descanso, 1minutoy15 segundos
metiendo el caucho nuevo mientras lo calzaba y lo subía de nuevo. Se perdió 1minuto y 3
segundos sacando el caucho de repuesto y metiendo el reemplazado en la maleta, por falta de
fuerza y técnica.
- Hubo además pérdidas en los distintos momentos en los que se aflojó y se apretaron las tiercas
de los cauchos, debido a falta de técnica y fuerza igualmente.
Tiempo con herramientas y sitio de trabajo listo:
- 18minutos y 33 segundos
El tiempo total del cambio desde que se dio cuenta que tenía un caucho espichado hasta que lo
cambio fue de 20 minutos y 5 segundos.
Hombre:
- Tiene conocimientos de que herramientas usar
- Se colocó el gato en su sitio correcto
- No aflojo las tuercas del caucho antes de levantar el carro
- Luego de aflojar las tuercas, se retiró el caucho espichado
- Poco conocimiento de cómo introducir el caucho de repuesto
- Mala técnica al ajustar el caucho sustituto
- Dificultad para introducir el caucho de repuesto
Tiempo perdido:
- Luego de subir el carro, comenzó a girar el gato en dirección opuesta durante y luego corrigió
perdiendo 12 segundos.
- No subió lo suficiente el vehículo al momento del reemplazo, por lo que al meter el caucho de
repuesto, tardo 27 segundos cuadrándolo, no entro, subió un poco más el carro, 13segundos
más, y prosiguió de manera normal
Tiempo con herramientas y sitio de trabajo listo:
- 10 minutos y 39 segundos
El tiempo total del cambio desde que se dio cuenta que tenía un caucho espichado hasta que lo
cambio fue de 11 minutos y 29 segundos.
4. Comparación de tres restaurantes de comida rápida (Wendy`s, Mc Donald’s,
Burger King):
Wendy`s:
Lugar: C.C. Concresa
Fecha:viernes 03/02/12
Hora: 5:30pm
Establecimiento:
- Aforo: 32 mesas aprox. compartidas con el restaurant de comida de al lado.
- Tienen oficina, 1 solo piso.
- Hay 3 cajas, pero normalmente operan solo 2 a menos que sean horas picos.
- La cantidad de empleados ideal sería de 25, pero por alguna u otra razón solo hay 18.
- 10 empleados por turno, hay 2 turnos.
- Se dividen en turno: 1 gerente, 2 cajeros, 2 preparadores de hamburguesa, 1 grillero y personal
de actividades de cambio de turno y descansos.
- Horario de trabajo: Lunes a Domingo de 7:00am a 11:00pm
- Horario al público: Lunes a Domingo de 11:00am a 9:00pm
Capacidad de Producción:
- Venden de 130 a 150 combos por hora aprox.
- La preparación de la hamburguesa tarda 8 seg.
- El tiempo de servicio es de 25 seg y según el Gerente se cumple.
- El tiempo de servicio Standard que fija Wendy`s es de 35 seg.
- El máximo de facturas que tiene un cajero por despachar es de 2.
Proceso de la preparación de combos:
- El pedido viaja por vía electrónica a la cocina y el grillero comienza a preparar la hamburguesa.
- El pan se calienta en un microondas industrial, cocinan la carne, se ponen las salsas y
condimentos al pan y se despacha.
Tiempo medido:
- Tiempo Real de Servicio: 1.51min
- La hamburguesa estaba mala y las papas también, lo único bueno fue el refresco.
Precios:
- Se dividen por clase:
- Combos Gourmet: Bs. 72,50
- Combos Clásico: Bs. 62,50
- Combos de Valor: Bs. 52,50
5. - Wendy`s Lunch: Bs. 36,90
Promociones:
- Las promociones son validas para todos los días, pero son fijas. No hay promoción específica por
día.
- 100% carne de res.
- El combo más vendido es Big Classic
Calidad del Producto:
- 100% carne de res.
- La hamburguesa estaba mala y las papas también, lo único bueno fue el refresco.
Burger King
Lugar: Burger King La Trinidad
Fecha: 01/02/2012
Hora: 1:23 pm
Establecimiento:
- Pequeño
- 2 pisos
- Piso 1: lugar de cocina, oficina y para tomar la orden
- Piso 2: lugar de mesas y sillas para comer
Eficiencia:
- La eficiencia del trabajador es del 38.3%
Capacidad de Producción:
- Por hora promedio y hora pico se saca un total de 47 hamburguesas
- Un promedio total de 33 personas en horas pico
- Por hora es 0.58 minutos por hamburguesa
Proceso de la preparación de combos:
- Se toma el pedido y por vía electrónica le llega al cocinero
- Se prepara paralelamente la hamburguesa en la parrilla y el pan en la tostadora
- Se colocan las salsas e ingredientes adicionales (queso, tocineta, lechuga, tomate, cebolla, etc.)
- Se rellenan las papas fritas o aros de cebolla que ya están cocinados
- Se entrega el pedido
Tiempo medido:
- Al llegar no había cola en la caja para hacer el pedido
- Para tomar la orden había una cola de 7 facturas por delante
- Según el gerente, el tiempo estipulado desde que se pide la orden, hasta que se entrega es de
dos minutos treinta segundos
- El tiempo real fue de seis minutos
Precio:
- El costo promedio entre todos los productos es de 60 bs
Promoción:
- Promoción del día 2x1 de whopper por 44 bs
6. Calidad del Producto:
- 100% calidad de res
- Excelente calidad
Mc Donald’s
Lugar: La Castellana
Fecha: 01/02/2012
Hora: 12:30 pm
Pedido: combo grande de cuarto de libra con queso, el cual incluye papitas y refresco grande.
Forma de pago: efectivo
Establecimiento
- Local de 2 pisos, en el primero se encuentra la cocina, el área de toma y recepción de pedidos,
área del mc Café y algunas mesas; y en el segundo solo hay mesas y baños.
- 4 taquillas o cajeros, de los cuales servía 3.
- Tiene muy amplio estacionamiento y Auto-Mac
Tiempos medidos:
Actividades Min Seg
Hacer la cola para ser atendido 7 30
Tiempo en tomar la orden 0 45
Tiempo en pagar la orden 2 15
Hacer la cola para recibir el pedido 2 35
Notas:
- El sitio de comida rápida no se encontraba lleno en su totalidad. Llegué a la caja, la cajera tenía
un speech ya elaborado, pedí mi orden, la cajera no tenía el vuelto exacto así que le tuvo que
pedir a alguien que le cambiara. Mientras esto ocurría ella ya había gritado mi pedido un chico
que estaba atrás el cual agarró una hamburguesa ya lista y empacada (se encontraba en un
estante atrás de la caja) y la puso sobre una bandeja al lado de la caja, después tomó unas
papitas también listas empacada (se encontraban a unos pocos metros de la caja pero debía
atravesar parte del local) las puso en la bandeja y rápidamente me preguntó el sabor de la
bebida, le dije Pepsi, tomó un vaso y se dirigió a una máquina de refrescos donde puso el hielo y
el refresco. Después de dirigió a un espacio al lado de la caja y lo puso en la bandeja.
7. Proceso de atención: Restaurantes de Comida Rápida
Pasos Wendy`s cuadra contigo Burger King Mc Donald`s
1 Se realiza el pedido Se realiza el pedido Se realiza el pedido
El empleado que
El empleado toma toma el pedido ya
la orden y la envía tiene un speech
El empleado toma la orden y la envía electrónicamente a elaborado para
2 electrónicamente a los cocineros los cocineros agilizar el proceso
Se emite la orden
por medio de
Los cocineros palabras, en distintos
3 Los cocineros proceden proceden tonos
Paralelamente se El empleado que
Paralelamente se cocina la carne en la cocina la carne en la recibe la orden, se
plancha y el pan en un microondas parrilla y el pan en prepara para realizar
4 industrial la tostadora el pedido
Se termina la El proceso de
cocción y se coloca preparar la
Luego de terminada la cocción de la carne la carne sobre el hamburguesa no se
5 se coloca en el pan pan observo
Se untan los
aditivos a la La hamburguesa
hamburguesa, estaba lista colocada
Se le colocan los ingredientes requeridos dependiendo del en un estante
6 por el pedido pedido cercano a la caja
Nota: los aditivos
ya se encuentran Se coloca la
Se procede a empacar la hamburguesa y picados y hamburguesa en la
7 se coloca en la bandeja descongelados bandeja
Se procede a buscar
las papas fritas que
se llenan las papas en su recipiente y se Se empaca la están recién
8 coloca en la bandeja hamburguesa cocinadas
Se colocan las
papas o aros de Se colocan las papas
Se sirve el refresco de maquina y se coloca cebolla en su en la bandeja junto
9 en la bandeja recipiente con la hamburguesa
se inspecciona la Se procede a servir el
10 Se inspecciona la calidad calidad refresco de maquina
Se coloca la
hamburguesa, las
papas y el refresco Se coloca el refresco
11 Se entrega al cliente en espera en la bandeja en la bandeja
Se despacha al
12 cliente Se entrega al cliente
13