El documento habla sobre los principios básicos de la atención al cliente, como conocer sus necesidades y expectativas, contar con personal profesional y formación continua, y tener en cuenta factores como el contacto directo o indirecto que pueden influir en la calidad del servicio. También menciona la importancia de establecer una agenda de actividades prioritarias y simplificar las tareas.
This presentation describes the investigation using Ion Mobility MS of previously reported issues with tandem quadrupole MS/MS methods for fluoroquinolone antibiotics in food of animal origin. The discovery of protomer species with different fragmentation pathways explains the variability of the tandem quadrupole MRM results.
This presentation describes a new food testing solution that allows mass detection to be accessible for many of the routine analyses found within a food testing lab. The ACQUITY UPLC, QDa detector in combination with the Empower software solution is fit for purpose and is easy to use. You simply power on and you are ready to go
With the ACQUITY QDa detector many of the normal processes that are required for mass spectrometers (such as mass calibration and optimisation and manual adjustments that need to be made) have all been fully automated.
Analysis of pesticides in food using both LC- and GC-MS/MS, with data and description of Atmospheric Pressure GC, available on the same system as UPLC-MS/MS with rapid changeover.
This presentation describes the utilisation of microfluidic chromatography coupled with high resolution mass spectrometry incorporating ion mobility for separation, detection and identification of steviol glycoside isomers. Moving into the routine environment we then will show a simple, cost-effective solution for the determination of stevioside, Rebaudioside A and other non-nutritive sweeteners in a variety of food products.
Bisphenol A is an additive used in the production of polycarbonate plastics and epoxy resins. These synthetic materials are widely used in food packaging to protect the safety and integrity of foods and beverages. BPA has been discovered to be an endocrine disruptor which can mimic the body's own hormones and may lead to negative health effects and this has generated concern over the leaching of the compound from packaging into food. This presentation describes the analysis of BPA and related compounds in baby food and infant formula using UPLC and tandem quadrupole mass spectrometry.
Overview of foodomics applications using high resolution mass spectrometry including profiling of natural products, dietary intake studies and an introduction of REIMS direct analysis.
Mycotoxins are are secondary metabolites produced by fungi and are dangerous for feed and food chains as they can create contamination in pre- and post-harvest processes. Many are highly toxic and as such levels in food products are regulated in Europe, the US, Japan and other countries. This presentation is an overview of the application of ultra-performance liquid chromatography combined with tandem quadrupole mass spectrometry to analyse various food products for mycotoxins in line with regulatory requirements.
This presentation describes the investigation using Ion Mobility MS of previously reported issues with tandem quadrupole MS/MS methods for fluoroquinolone antibiotics in food of animal origin. The discovery of protomer species with different fragmentation pathways explains the variability of the tandem quadrupole MRM results.
This presentation describes a new food testing solution that allows mass detection to be accessible for many of the routine analyses found within a food testing lab. The ACQUITY UPLC, QDa detector in combination with the Empower software solution is fit for purpose and is easy to use. You simply power on and you are ready to go
With the ACQUITY QDa detector many of the normal processes that are required for mass spectrometers (such as mass calibration and optimisation and manual adjustments that need to be made) have all been fully automated.
Analysis of pesticides in food using both LC- and GC-MS/MS, with data and description of Atmospheric Pressure GC, available on the same system as UPLC-MS/MS with rapid changeover.
This presentation describes the utilisation of microfluidic chromatography coupled with high resolution mass spectrometry incorporating ion mobility for separation, detection and identification of steviol glycoside isomers. Moving into the routine environment we then will show a simple, cost-effective solution for the determination of stevioside, Rebaudioside A and other non-nutritive sweeteners in a variety of food products.
Bisphenol A is an additive used in the production of polycarbonate plastics and epoxy resins. These synthetic materials are widely used in food packaging to protect the safety and integrity of foods and beverages. BPA has been discovered to be an endocrine disruptor which can mimic the body's own hormones and may lead to negative health effects and this has generated concern over the leaching of the compound from packaging into food. This presentation describes the analysis of BPA and related compounds in baby food and infant formula using UPLC and tandem quadrupole mass spectrometry.
Overview of foodomics applications using high resolution mass spectrometry including profiling of natural products, dietary intake studies and an introduction of REIMS direct analysis.
Mycotoxins are are secondary metabolites produced by fungi and are dangerous for feed and food chains as they can create contamination in pre- and post-harvest processes. Many are highly toxic and as such levels in food products are regulated in Europe, the US, Japan and other countries. This presentation is an overview of the application of ultra-performance liquid chromatography combined with tandem quadrupole mass spectrometry to analyse various food products for mycotoxins in line with regulatory requirements.
61. Sois una pareja de ancianos, os dirigís al guía para preguntarle
por los baños más cercanos, ya que necesitáis ir lo antes posible
por que lleváis tres horas de autocar y el conductor no ha querido parar, ya estáis
bastante cabreados y no vais a esperar más. Necesitáis ir inmediatamente, no
aceptareis un NO por respuesta, ni un MÁS TARDE.
63. Eres la guía de un grupo de la tercera edad, que ha llegado desde Badajoz.
Han llegado con media hora de retraso, lo cual te ha descuadrado todo el horario
previsto para la visita. Nada más bajar del bus una pareja de ancianos se te acerca para
solicitar que quieren ir al baño, pero tienes que intentar que se aguante un poco hasta
llegar al museo , al cual llegaréis en 20 minutos.
65. Eres el guía de un grupo de la tercera edad, te ha contratado la agencia de viajes y te
han dado un programa marcado, en el cual han puesto un viaje de 4 horas de bus de
ida y 4 bus de vuelta, para visitar el Cerezo en Flor del Valle del Jerte y visitar
Plasencia, pero debido a los continuos retrasos, Plasencia podéis visitarla en tan solo
media hora. Al final del día una pareja del grupo se dirige a ti.
67. Sois una pareja de la tercera edad, habéis participado en una excursión contratada a
través de una agencia, pero os habéis dado una paliza de viaje de 4 horas ida y 4 vuelta
en el mismo día, la comida estaba malísima , el vino y la cerveza inexistente. No habéis
podido ver el Cerezo en Flor que era el objetivo del viaje, tampoco habéis tenido
tiempo para compras y para colmo en el bus hacía demasiado calor, y por supuesto
queréis quejaros al guía, del viaje tan nefasto que habéis tenido.
69. Sois dos amigos muy jóvenes , que va a la oficina de turismo para saber que se puede
visitar en la zona, dónde podéis salir de marcha, dónde ir de compras. Os dirigís a la
chica que está detrás del mostrador.
71. Eres la guía turística que atiende el mostrador de la oficina de turismo de tu ciudad,
estás en tu puesto de trabajo y recibes una llamada personal de tu madre, en ese
momento colocas un cartel de «ventanilla cerrada» y sigues hablando con tu madre de
espaldas al mostrador, has escuchado que entraba alguien pero sigues a lo tuyo .
Después de un par de minutos cuelgas y decides atender a la pareja, pero te vuelven a
llamar y te pones a charlar de nuevo.