Belgacom Enterprise Business Unit, Corporate Market. http://ict.belgacom.be & http://www.onemagazine.be

1. Belgacom Group keeps companies online.
Anywhere, anyhow, anytime.
Enterprise Business Unit | Corporate
August 26, 09

2. Belgacom Group: your reliable partner
• Belgian incumbent operator Corporate Social
• Converged offerings Responsibility
Fix, Mobile, IT and International • Average of 34 hours training
per employee
• International footprint • 89% of employees follow at least
• Quoted on the Euronext Stock 1 training per year
Exchange “BELG” • 1.000 Internet Academy sessions
• Autonomous public sector company Green
• 100% of energy is from
• 50%+ owned by the Belgian State renewable sources
• Staff of 17.500 people (Q3/2008) • Waste reduction program (-18%)
• Electricity consumption
• Turnover 5.978 M Euro in 2008 reduction program
• Net income 800 M Euro in 2008 • 84% of purchase orders sent
electronically
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3. Belgacom’s converged strategy
Belgacom wants to be the preferred provider
offering intuitive end-to-end solutions
combining fixed and mobile telecom, IT and media,
and empowering its customers to master
and enrich their professional and private lives
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4. International presence:
Leading ICT integrator in Western Europe
• Leading ICT integrator in Belgium,
France & Luxembourg
• 32 affiliates in Western Europe
• Global reach through strategic partners
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5. International presence:
Own cross border connectivity platform
• Belgacom Explore
• Belgacom International Carrier Services
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6. Management within the
Belgacom Group
Didier Bellens
President & Chief Executive Officer
Ray Stewart Astrid De Lathauwer
Executive Vice President Finance & CFO Executive Vice President Human Resources
Scott Alcott
Grégoire Dallemagne Executive Vice President
Executive Vice President Strategy Service Delivery Engine
Michel Georgis Michel De Coster
Executive Vice President Executive Vice President
Consumer Business Unit Enterprise Business Unit
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7. Management within the
Belgacom Enterprise Business Unit (EBU)
Michel De Coster
Executive Vice President
Enterprise Business Unit
Hendrik Van De Velde
Jean-Michel Courtoy Vice President Product &
Vice President Small & Medium Market Solution Management
Kris Verheye Bart Watteeuw
Vice President Corporate Market Vice President Operational Excellence
William Mosseray Renaud Tilmans
Vice President International Director Service Delivery Engine
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8. Management within the
Belgacom EBU Corporate Market
Kris Verheye
Vice President Corporate Market
Frank De Winde Erik Hendrix
Sales Director Finance, Industry & Media Director Specialised Sales & Pre-Sales
Dirk Slachmuylder Roger Dejaeghere
Sales Director Public, Utilities & Healthcare Director Outsourcing
Pascal Vanswegenoven Jan Sonck
Director Bid Management & Sales Operations Marketing Director
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9. Belgacom Enterprise Business Unit
Mission
Belgacom is committed to
simplify the ICT of its
professional customers with
quality-guaranteed
end-to-end
managed solutions
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10. Belgacom Enterprise Business Unit
Ambition
Belgacom will be the
leading network-centric
ICT service provider
in Belgium and
a reference in our
European footprint
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11. Belgacom Enterprise Business Unit
Vision: The Uprooted Enterprise
A tree can’t uproot itself.
Your company can. With ICT.
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12. The Uprooted Enterprise
Influences that External Internal
require new ways • Economical crisis • ICT and the internet
• Environmental, social and • Collaboration and outsourcing
of interaction: regulatory constraints • Own ecosystem
• Mobility of people, goods • Automated value chain
and information
• Customer and employee
satisfaction influenced by
processes
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13. The Uprooted Enterprise
• Anywhere, anyhow, anytime
Profit from the
• See challenges and opportunities in a period of economical
“any3 economy” crisis
• Benefit from globalization, seeking for the best place to
create, build and service
• Do not fear changes in climate, social or regulation contexts
• See information technology as a driver for profitable and
sustainable growth
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14. The Uprooted Enterprise
Uprooted • Have flexible activities
• Are customer-driven, event-driven, market-driven
organizations are • Collaborate
excelling in the • Have automate business processes
any3 economy • Interact electronically
• Create agility
• Are always on
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15. The Uprooted Enterprise
Belgacom keeps your uprooted business online
in the any³ economy: anywhere, anyhow, anytime
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16. Serving The Uprooted Enterprise with
ICT value propositions
Interactive overview:
Tailormade ICT needs Click the value propositions
Consult Integrate Manage Outsource
Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise
Network Datacenters Security Collaboration Applications Mobility
Offering a Answering the Relying on Deploying the Providing Putting the
state of the art growing technology to toolbox for application power in the
converged and demand for face security smarter availability to hands
secured everything as a risks and enterprise wide the any³ of the user who
enterprise wide service and pay ensure business unified customer wants to work
platform as you use continuity communication in a ubiquitous
customer needs world
Business expectations
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17. The Uprooted Enterprise
adapted to specific needs per market
Finance Government Healthcare Media Retail & Services &
Customer Simplifying, Improving Exploiting the
Manufac- Utilities
retention, integrated & quality of care & challenges of turing Customer
loyalty, intimacy multi-channel operational interactivity, Keeping hold of retention &
and experience citizen efficiency, while user generated the consumer in loyalty, front-end
in a shaking interaction while facing restricted content & multi- the multi- service ability
world of financial coping with budgets channel channel and back-end
crisis, sector budget communication revolution, while reengineering,
consolidation constraints models faced facing pressure dealing with
and regulation with shrinking on margins and pressure from
advertising optimize low cost
budgets business competitors in a
processes & liberalized
supply chain market
integration
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18. Belgacom Group keeps companies online.
Anywhere, anyhow, anytime.
Questions & answers ?
More info: ict.belgacom.be
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19. ICT value proposition
Enterprise Network
Belgacom Explore Dedicated Networks Network Services
Managed Managed LAN Strategic Network
Connectivity Consultancy
Datacenter Networking
Managed Services Technical Network
Managed Wireless
Consultancy
International LAN
Solutions Network Integration
Managed Network
Convergence Security Network Management
Application WAN Optimisation
Performance
Monitoring &
Management Tools
Value
Propositions
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20. ICT value proposition
Enterprise Datacenters
Datacenter Onsite Hosted Managed Workplace Datacenter
Facilities Systems Systems Hosted Manage- Security
Systems ment
Housing Servers, Storage Dedicated Managed Desktop Onsite
& Software Hosted Systems Dedicated Lifecycle Datacenter
Onsite Facilities Hosting
Solutions Management Security
Virtual Hosted
Onsite Services Systems Managed Virtual Application Secure Housing
Hosting Delivery
Storage Hosting Secure Hosting
Shared Hosting Desktop as a
Secure
Service
Business Backup Workplace
IP Telephony Management
Archiving
Mobile
Domain Names
Connectivity
Unified
Value Communication
Propositions
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21. ICT value proposition
Enterprise Security
Managed Internet Security Datacenter Security
Network Access Inside Security Services
Security Street
Strategic Security
Consultancy
Technical Security
Consultancy
Managed Security
Services
Secure Application Security Physical
Connectivity Security Management Security
& Mobility
Value
Propositions
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22. ICT value proposition
Enterprise Collaboration
Telephony Contact Centers Unified Information
Communication Management
Traditional Call Centers E-mail Web Portals
Telephony
Multimedia Contact Instant messaging & Document Management
Hybrid & IP Centers Identity Presence
E-learning
Telephony
Interactive Voice Mobile E-mail
Wireless Office Response
Videoconference
Voice Services
Web & Call Conference
Belgacom Internet for
Employees
Value
Propositions
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23. ICT value proposition
Enterprise Applications
Sector Based Value Chain Digital Media & Mobile Application
Applications Improvement Videostreaming Enabled Platform
on Enable Services Services
Platform
Value
Propositions
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24. ICT value proposition
Enterprise Mobility
Mobile Voice Mobile Data Mobile Mobile
Applications Management
Proximus Wireless Proximus Mobile Mail Mobile CRM Proximus Fleet
Office Enterprise Management
SMS Customer
Proximus Volume Based Proximus Mobile Interaction Proximus E-Bill
Pricing Corporate Internet
Machine to Machine Vodafone International
Unified Proximus Mobile Communication Management
Communications Intranet
Mobile Payments Company Devices
Belgacom Explore Management
Mobile
Company SIM Cards
Management
Proximus Budget Manager
Value Mobile Preparation &
Propositions Implementation Services
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