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- 1. “ Un mundo inteligente”: La nueva agenda de liderazgo en los negocios Roberto Cruz IBM Argentina
- 2. La Revolución Industrial Una revolución basada en la tecnología y la ciencia para el diseño y fabricación de objetos físicos
- 3. Algo relevante está pasando…. “ Cada ser humano, empresa, organización, ciudad, nación, sistema natural y sistema hecho por el hombre se está volviendo interconectado, instrumentado e inteligente . Esto lleva a nuevos ahorros y eficiencias… y a nuevas posibilidades de progreso. ”
- 4. Análisis de información en tiempo real Las infraestructuras física y digital del mundo convergen
- 6. El mundo necesita ser más inteligente Los mercados financieros distribuyen el riesgo pero no pueden rastrearlo E n USA, se producen anualmente 2,2 millones de errores en recetas de medicamentos por procesos manuales En un mundo donde 820 millones de personas sufren desnutrición, US$48 mil millones en alimentos se desechan en EEUU. Las industria minorista pierde aproximadamente US$ 40 mil millones al año debido a ineficiencias en la cadena de suministro. En un pequeño distrito de Los Ángeles, los autos consumieron 47.000 galones de combustible buscando estacionamiento. 40 – 70% de energía eléctrica se pierde por ineficiencias en la red de distribución.
- 7. Para tener éxito en este nuevo escenario, las organizaciones deben tener en cuenta tres aspectos fundamentales Hacer más con menos Enfocarse en lo estratégico Realinear relaciones 1 Enfocarse en el valor Captar participación Construir capacidades futuras Cambiar su industria 2 Explotar oportunidades Manejar el cambio Liderazgo Riesgo y transparencia 3 Actuar con velocidad
- 8. Trabajo Inteligente Más allá de lo Verde Nueva Inteligencia Procesos flexibles y dinámicos diseñados para las nuevas formas en las que la gente compra, trabaja o vive Necesito “insights” Necesito trabajar de forma inteligente Necesito eficiencia Infraestructura Dinámica Una infraestructura que reduzca los costos, sea inteligente, segura y tan dinámica como el entorno de negocios de hoy en día Necesito responder rápidamente Mayores eficiencias, competir más efectivamente y responder más ágilmente, emprendiendo acciones sobre energía, entorno o sustentabilidad Y deben pensar y actuar de manera diferente Sacar provecho de la información disponible en múltiples fuentes para tomar decisiones más inteligentes en tiempo real Los datos se multiplican y están en silos aislados Mi Infraestructura es poco flexible y costosa Nuestros recursos son limitados Nuevas necesidades de negocios y procesos
- 9. Contando con soluciones inteligentes y concretas para hacerlo... Sistemas de tráfico Sistemas de gestión de agua Redes de energía Atención de salud Sistemas alimenticios Tecnologías de turismo Sistemas financieros Cadenas de suministro Ciudades Comercio minorista
- 10. ...en el mundo La compañía alemana Metro Group Logistics (Unna) utiliza tecnologías RFID y de sensores para acelerar el flujo de su cadena de suministro desde la plataforma de carga hasta la góndola.
- 11. ...en la región Integramedica en Chile implementó la primer solución de electronic medical records , lo cual revoluciona la relación médico-paciente. La compañía posee 14 centros médicos integrados y con la implementación de esta solución toda la información de los pacientes está on-line en todos los centros, diferenciándose de su competencia. El proceso comienza cuando el paciente pide el turno y finaliza cuando deja el consultorio del especialista.
- 12. ...en Argentina El Centro de Ski Cerro Chapelco implementó una solución a medida que integra el control de acceso al cerro y la administración del mismo mediante tecnología RFID, la cual permite vender los servicios en tiempo real y controlar los tres centros de ventas distribuidos desde un sitio remoto.
- 13. Marketec desarrolló junto a IBM un Sistema de cupones de descuento inteligentes, para brindar un valor agregado al usuario final. El sistema relaciona al momento de compra el scanning en la línea de caja y la emisión de la factura, emitiendo el cupón inteligente.
- 14. Estructura Alineada Estructura orientada a empresas en crecimiento y sólida red de canales Soluciones Principio a fìn que abarcan todos los procesos de las empresas en crecimiento Inversión en I+D USD 6.000 millones Record de patentes registradas 16º año consecutivo en US Reducción de costos de infraestructura Consolidación y virtualización Valor Agregado al negocio Small Data Center, Hosting de aplicaciones, Comunicaciones integradas y Seguridad Optimización de procesos y trabajo inteligente Cognos, Máximo y Lotus
- 16. ¡Muchas gracias! ¿Seremos capaces nosotros de hacer un mundo más inteligente?
Notas del editor
- We are all familiar with global integration and how the planet is becoming flatter And through interconnected communications and commerce, it’s becoming smaller But something else is also going on. Something that may ultimately have a more profound affect on our society, businesses and individual lives…the planet is also becoming smarter. Our planet is becoming more intelligent, more instrumented, and more interconnected day by day. And with these changes come amazing opportunities for society as a whole and for every business, institution and individual. With so much technology and networking abundantly available, what wouldn't you put smart technology into? What service wouldn ’ t you provide ? What wouldn't you connect? What information wouldn't you mine for insight? The answer is, you – or your competitor – will do all of that. You will do it because you can. But the even more compelling reason we will all begin to transform our systems, operations, enterprises and personal lives to take advantage of a smarter world isn ’ t just because we can. It ’ s because we must . Notas de la otra ppt: First, let me provide some context. We are at an extraordinary moment in history: a major political transition in the United States, the global economy in flux, our financial markets restructuring themselves – and an acutely felt need for leadership. Our political leaders aren’t the only ones who’ve been handed a mandate for change. Leaders of businesses and institutions everywhere confront a unique opportunity to transform the way the world works. In the last few years, our eyes have been opened to global climate change, and to the environmental and geopolitical issues surrounding energy. We have been made aware of global supply chains for food and medicine. And, of course, we entered the new century with the shock to our sense of security delivered by the attacks on 9/11. These collective realizations have reminded us that we are all now connected – economically, technically and socially. Free trade agreements, the Internet and the arrival of globalization are making the world simultaneously smaller and flatter. But we’re also learning that just being connected is not sufficient. Yes, the world continues to get “flatter.” And yes, it continues to get smaller and more interconnected. But something is happening that holds even greater potential. In a word, our planet is becoming smarter . This isn’t just a metaphor. I mean infusing intelligence into the way the world literally works – the systems and processes that enable physical goods to be developed, manufactured, bought and sold… services to be delivered… everything from people and money to oil, water and electrons to move… and billions of people to work and live. What’s making this possible? There are three factors…
- Infusion of Intelligence into the Way the World Actually Works First, the world is becoming instrumented. Imagine, if you can, a billion transistors for every human being. Sensors are being embedded everywhere: in cars, appliances, security cameras, roads, pipelines…even in medicine and livestock. While select systems are becoming smarter, the vast majority of the world's IT infrastructure—mobile devices, PCs, servers, data centers, software and the processes that make it all work—remain slow, inefficient and incapable of the work ahead. But there are new computing capabilities that can literally "reinvent" existing IT properties, making them leaner, flexible, resilient and smarter. Second, our world is becoming more interconnected. What does this mean? For the first time in history, almost anything can become digitally aware and interconnected. People, systems and objects can communicate in new ways…. And in the near future, we can expect two billion people on the Internet. Third, all of those instrumented and interconnected things and humans are becoming more intelligent. They are being linked to powerful new backend systems that can process all that data, and to advanced analytics capable of turning it into real insight, in real time. SJP Speech First, our world is becoming instrumented : The transistor, invented 60 years ago, is the basic building block of the digital age. Now, consider a world in which there are a billion transistors per human, each one costing one ten-millionth of a cent. We’ll have that by 2010. There will likely be 4 billion mobile phone subscribers by the end of this year… and 30 billion Radio Frequency Identification tags produced globally within two years. Sensors are being embedded across entire ecosystems – supply-chains, healthcare networks, cities… even natural systems like rivers. Second, our world is becoming interconnected : Very soon there will be 2 billion people on the Internet. But that’s just the beginning. In an instrumented world, systems and objects can now “speak” to one another, too. Think about the prospect of a trillion connected and instrumented things – cars, appliances, cameras, roadways, pipelines… even pharmaceuticals and livestock. And then think about the amount of information produced by the interaction of all those things. It will be unprecedented. Third, all things are becoming intelligent : New computing models can handle the proliferation of end-user devices, sensors and actuators and connect them with powerful back-end systems. How powerful? Last year IBM’s Roadrunner supercomputer broke the “petaflop” barrier – one thousand trillion calculations per second. Roadrunner is made from the same chips that go into consumer game consoles and the no-cost operating system Linux. Put them together with advanced analytics and new computing models like “clouds,” and you can turn mountains of data into intelligence… intelligence that can be translated into action, making our systems, processes and infrastructures more efficient, more productive and responsive – in a word, smarter.
- The World is Getting Smarter: Because it Must These mundane processes of business, government and life are not smart enough to be sustainable. Consider how much energy we waste: The world’s power grids lose enough energy annually to power India, Germany and Canada combined for an entire year. If the U.S. grid alone were just 5 percent more efficient, it would be like permanently eliminating the fuel and greenhouse gas emissions from 53 million cars. Consider how gridlocked and polluted our cities are: A recent study found that over the course of a year in just one small business district of Los Angeles, cars cruising for parking created the equivalent of 38 trips around the world, burning 47,000 gallons of gasoline and producing 730 tons of carbon dioxide. Consider how inefficient our supply chains are: Consumer products and retail industries lose about $40 billion annually, or 3.5 percent of their sales, due to supply chain inefficiencies. Indeed, guesswork, excess inventory and markdowns are endemic across global retail. Think about our wasteful food chains : In a world where 820 million people are undernourished, it is a tragedy that grocers and consumers throw away $48 billion worth each year in the U.S. alone, according to the United Nations. Plus, we don’t just need to supply food; we need to protect its purity. The Centers for Disease Control estimates that there are 76 million cases of food-borne diseases each year, resulting in 325,000 hospitalizations and 5,000 deaths. We’re all aware of how antiquated our healthcare system is : In truth, it isn’t a “system” at all. It doesn’t link from diagnosis, to drug discovery, to healthcare providers, to insurers, to employers, to patients, to communities. Meanwhile, the volume and speed with which data proliferates is inundating practitioners. And for patients, the consequences are real. Personal expenditures on health now push more than 100 million people worldwide below the poverty line each year. Finally, of course, there is the recent crisis in our financial markets : This will be analyzed for decades, but one thing is already clear. Financial institutions spread risk, but weren't able to track risk. And that uncertainty… that lack of knowing with precision… undermined confidence. If you think I'm exempting our own industry from this indictment, I'm not. The average commodity server rarely uses more than 6 percent of its available capacity. In some organizations, 30 percent of servers aren’t utilized at all; they simply waste energy and valuable data center space. IT energy consumption is expected to double in the next five years. And as we well know, 70 percent of IT budgets can be devoted to managing, maintaining, securing and upgrading systems, rather than building new capabilities, services and applications. And then consider what’s coming: those hundreds of billions of smart things sensors, cameras, cars, shipping containers, intelligent appliances, RFID tags by the hundreds of millions all becoming interconnected. Think about staying ahead of that data tsunami.
- The resources to accomplish much needed change are at our fingertips. Companies around the globe must focus on value … exploit available opportunities… and act with speed. Focusing on the outlined actions.
- As every human being, company, organization, city, nation, natural system, and man-made system is becoming interconnected, instrumented, and literally made more intelligent. In this new world, we believe there are 3 questions to be considered: How can we take advantage of the wealth of information available from our new smarter things to make more intelligent choices? – New Intelligence How can we work smarter supported by flexible and dynamic processes modeled for the new way people buy, live & work – Smart Work How do we align our goals and behaviors with our new responsibilities, so that caring for our planet and its people is no longer perceived as generosity or sacrifice? - Green & Beyond How do we create an infrastructure that drives down cost, is intelligent and secure, and is just as dynamic as today’s business climate? – Dynamic Infrastructure Let’s discuss each of these in more detail. Why are they important? What are the pressures we face? Where can we look for solutions? How have enterprises already been working on smart solutions to their problems? New Intelligence Volume of Digital Data: The data explosion, of course, but also shifts in the nature of data. Once virtually all the information available to be "processed" was authored by someone. Now that kind of data is being overwhelmed by machine-generated data – spewing out of sensors, RFID, meters, microphones, surveillance systems, GPS systems and all manner of animate and inanimate objects. By 2010, the amount of digital information will grow to 988 Exabytes (equivalent to a stack of books from the sun to Pluto and back) Every day, 15 Petabytes of new information are being generated. This 8 times more than the information in all U.S. libraries The number of emails sent every day is estimated to be over 200 billion By 2010, the codified information base of the world is expected to double every 11 hours Variety of Information (diversity and heterogeneity): With this expansion of the sources of information comes large variance in the complexion of the available data -- very noisy, lots of errors -- and no time to cleanse it in a world of real-time decision making. 80% of new data growth is unstructured content, generated largely by email, with increasing contribution by documents, images, and video and audio 38% of email archiving decisions receive input from a C-level executive and 23% from legal/compliance professional The average car will have 100 million lines of code by 2010; the Airbus A380 alone contains over 1 billion lines of code Velocity of Decision Making: This is about optimizing the speed of insight generated as well as confidence that the decisions and actions taken will yield the best outcomes based on more proactive, planning around the management and use of information sources, and creating far more advanced predictive capabilities: Every week, the average information worker spends 14.5 hours reading & answering e-mail, 13.3 hours creating documents, 9.6 hours searching for information, 9.5 hours analyzing information For every 1,000 knowledge workers, $5.7 million is lost annually in time wasted reformatting information between applications. Not finding the right information costs an additional $5.3 million per year An Institute for Business Value Agile CFO Study in 2007 indicated that only 9% of senior finance executives believe they excel at gathering, interpreting & conveying information to senior management 42% of managers say they inadvertently use the wrong information at least once per week Finally, shifts in the nature of what we can analyze: Traditionally, that's been the analysis of a standalone business process or sub-processes, or activities like airline crew scheduling. More and more, enterprises and governments -- as well as biologists, life scientists and environmentalists -- will have to take a broader, systems-based approach to what they examine and attempt to optimize. So crew scheduling, combined with weather patterns, combined with fuel prices, combined with marketing promotions and the status of labor negotiations, as one example; or the ability to tap into the collective intelligence of people across the value chain through social media and associated Web 2.0-3/0 technologies.. Business intelligence is rated as the top IT spending category with 80% of C-level execs respondents rating it as high or medium priority Stream Computing and Event Processing capabilities are enabling the consumption and analysis of extreme volumes, speeds, and complexity of event scenarios real time (events generated from water streams, applications, news feeds, services; with technology able to analyze 5 million events per second). Smart Work A whole host of rapidly accelerating changes are unfolding: mergers of hundred year old companies, creation of new industries and the demise of others, the emergence of new economies, the opening of long isolated markets, the imposition of new government regulations and the relaxation of others, and so on. Organizations are driven to change and become more dynamic by these identified evolving forces: Economic Pressures : The emergence of a global economy is applying pressure on businesses to reduce costs and build better visibility into their business processes to mitigate risk and optimize profit. Global Competition : The emergence of a global economy is moving businesses to create more responsive processes to achieve improved agility within a worldwide competitive marketplace The Demanding Consumer : The expectations of customers and employees have never been higher, requiring businesses to supply a personalized and responsive environment. Such expectations for a personalized, custom, user experience are driving requirements back to the business and service provider to deliver innovative new services anytime, anywhere. Emergence of New Technology : New technologies like Cloud, Web 2.0 and pervasive digitally connected objects are empowering the business user and driving the convergence of business and IT and blurring the lines between companies, business partners and customers! In this fast paced, opportunistic and at times volatile environment, organizations need to be dynamic, resilient and efficient in how they build, assemble, reassemble, loosely couple, and link resources in the organization. Static, rigid, monolithic, and fragile will be the descriptors of the organizations that get left behind. Dynamic Infrastructure Multiple forces are driving a transformation of business and government of all sizes Business innovation can drive competitive advantage, but wreck havoc with existing IT infrastructures. 98% of CEOs expect their business models to change, while a rapidly growing percentage recognizes they lack the ability to handle that change effectively New technologies, like Web 2.0, petaflop super computers, cloud computing Enterprises report that IT operational overhead = up to 70% of IT budget and growing The thrust of the discussion around dynamic infrastructure will center on three benefits: reducing costs, improving service and managing risk. Reducing cost Dramatically improve the total cost of both the underlying IT infrastructure and management costs associated with the need to speed delivery of IT services as well as managing the growing convergence of intelligent, instrumented business and IT assets - while successfully addressing mounting economic pressures, shifting consumer demands, service delivery expectations and the emergence of new technology. Improving Service Respond quickly and flexibly to business opportunities and customer demands with a superior business-driven service model that provides visibility, control and automation of the underlying business and IT infrastructure; align physical and IT assets to the business to enable rapid, agile response to changing business circumstances. Managing Risk Instill trust with key constituents and experience improved service reliability, respond effectively to regulatory and compliance requirements, and adapt quickly to changing conditions with the peace of mind that the business and IT infrastructure is secure and resilient , including the extended infrastructure created by “smart” and mobile devices, external networks, supply chains and explosion of data. Green & Beyond Businesses have been at the center of the converging pressure to go green… The public is demanding greener practices and is putting pressure on the government to introduce tougher regulations. The customers are resisting business attempts to pass on energy induced price hikes and are demanding greener products and policies. The environment is resonating as a critical issue affecting shareholder value across geographies. And the governments are creating tough new regulatory standards to control energy use and carbon emissions, or at least threatening to do so if businesses do not act first. Private enterprises, public organizations, communities, regions and entire industries are faced with how to develop strategies and solutions for becoming more energy and environmentally responsible that also generates new revenue opportunities and lower costs and risk. Intelligent energy and carbon management improvements are about adding intelligence to passive or “dumb” systems to create “smart systems” that are dramatically more efficient and reliable and therefore enabled to save energy and resources. Intelligent Utility Networks, Transportation Systems, and Oilfields all become more efficient. These are real solutions, available today, that harness and leverage the power of built-in intelligence to: • improve energy management • make our energy have less impact to the environment and be more reliable • reduce traffic congestion and associated greenhouse gas emissions • reduce energy demand Energy demand doubling● IT unable to keep pace 99% of installed base of volume servers is inefficient today On average● only 3 out of 100 units are used for productive computing Only 28% respondents to IBM benchmarking tool report they know the energy consumption of IT e-waste cannot be ignored – 1 billion computers potential scrap by 2010
- The World is Getting Smarter: Because We Want it To We know that systems, processes, infrastructures and industries can become what we call “smarter.” How do we know? Because we did an analysis last year. We looked at about two dozen of the most successful and transformative solutions that we had created and deployed with our clients. And we saw a pattern. We saw technologies being created and deployed in very different ways… to create business and societal value that was quite startling. This was not just a picture of 24 happy clients. Within their industries, within their societies… we saw the future of how banking will work… how telco will work… how energy and healthcare and transportation and retail and oil and entire cities and societies will work. It was a foreshadowing of how the world will literally become smarter. And it’s already underway. More and more enterprises, institutions, cities and governments are rethinking their operations and applying instrumented, interconnected and intelligent technologies in new ways. Smart traffic: Stockholm’s intelligent traffic system has resulted in 20 percent less gridlock, a 12 percent drop in emissions and a reported 40,000 additional daily users of public transport. IBM is building smart traffic systems in cities from London to Brisbane to Singapore – with many more being planned. Smart power grids: We’re partnering in the U.S. with Centerpoint Energy on a smart utility that allows remote sensing and operation of the electric grid, including connection and disconnection of service and automated reads of smart meters. This means fewer and shorter outages, improved customer service and more efficient and reliable delivery. We just announced the creation of the world’s first national electric grid for the entire island-nation of Malta. Our smart grid solution will also instrument and monitor Malta’s water systems. The infusion of digital intelligence will help with the integration of new, environmentally friendly power sources such as wind and solar, as well as the charging of plug-in electric vehicles. IBM today is leading seven of the world’s top ten automated meter management projects. Smart food systems: IBM built a system for Norway's largest food supplier that uses RFID technology to trace meat and poultry from the farm, through the supply chain, all the way to supermarket shelves. Smart money: Foreign currency exchange is the world’s largest single market. Thanks to the smart financial system IBM developed for CLS, intraday settlement risk for more than $2 trillion in daily volume – more than 60 percent of the world’s foreign exchange transactions – has been eliminated. Smart telecommunications: IBM is helping traditional telcos, mobile and broadband providers and broadcast media transform their networks and services . For example, Bharti Airtel, India’s leading private telco is using IBM’s digital platform to deliver new services dynamically to hundreds of millions of people. And right here in China, China Telecom is using our Innovation Factory software platform to collaborate directly with its subscribers to create new services. Smart healthcare: The cost of care is being lowered by as much as 90 percent. ActiveCare Network, for example, is using IBM technology to monitor the proper delivery of injections and vaccines to more than 2 million patients in 38 states. And just last week, we announced new software that will enable personal medical devices to feed a patient's electronic health record… partnering with Google and the Continua Health Alliance. In every one of these examples, we see better productivity… greater efficiency… better responsiveness… better profitability… and more societal benefit. And it all comes at a remarkably fortuitous moment. Because $3 trillion in economic stimulus is about to be injected into the global economy, by governments all over the world…and much of it will be devoted to smart infrastructure. Why? Most governments realize that they need to do more than just repair what’s broken. They need to prepare for competitiveness and prosperity in a very new economy and new world. As I travel the world, I see countries and companies everywhere leapfrogging – not only to the latest technology and to digital infrastructures, but to the most modern business designs and models. This will be a significant competitive advantage for them. Indeed, that’s another reason we thought it was important to host this year’s conference here in Shanghai… So all of us could see first-hand what that leapfrogging looks like… and to see it on a grand scale. Because Shanghai – already one of the world’s premier “global cities” – is determined to be a smart city… as I think we all saw last night at the Shanghai Urban Planning Exhibition Center… and as I expect we’ll see at the brand-new Shanghai Port International Cruise Terminal, built in preparation for the Shanghai World Expo in 2010, when we have our dinner there tonight. This kind of visionary planning should be a wake-up call and an inspiration to all of us. Salud: IBM está ayudando a ActiveCare Network a monitorear más de 12.000 clínicas y a ofrecer, para más de dos millones de pacientes, un adecuado suministro de entrega de inyecciones, vacunas y otros productos farmacéuticos. La red utiliza el software IBM para reducir el costo de la terapia un 90% Energía: IBM lidera 7 de las 11 iniciativas globales de medidores inteligentes, introduciendo inteligencia en los servicios públicos para reducir costos y utilizar eficientemente la red eléctrica. National Pacific Northwest Laboratory ha ayudado a reducir los costos de energía de viviendas hasta en un 10% al transformar termostatos ordinarios en convertidores de energía, garantizando mejores costos para el cliente y un mayor equilibrio de carga en la red eléctrica. Comercio Minorista Inteligente: Marketec Tecnología de Turismo Inteligente: Nieves de Chapelco Tráfico Inteligente: IBM está trabajando con Brisbane, Londres, Singapur y Estocolmo para instalar sistemas de control de tráfico inteligentes. Al menos otras 20 ciudades tienen propuestas para hacer lo mismo. Estocolmo ha logrado una reducción de alrededor de 20% en tráfico, disminuyó 12% las emisiones de gases y diariamente incrementó la utilización del transporte público en 40.000 usuarios. Sistemas de Seguridad más inteligentes: IBM está ayudando a la ciudad de Chicago a combatir la delincuencia al instalar avanzados sistemas digitales de vigilancia. … aún se está probando un sistema con sensores de audio que dirigen las cámaras al sonar un disparo, permitiendo registrar el calibre del arma disparada y el lugar del hecho, aún antes de llamar a la policía. Agua más inteligente: IBM y Nature Conservancy están encontrando formas más inteligentes de administrar los recursos hídricos… proporcionando análisis e investigación sobre el comportamiento de los cursos del agua y el impacto de las actividades humanas sobre los suministros.
- First, our world is becoming instrumented. The transistor, invented 60 years ago, is the basic building block of the digital age. Now, consider a world in which there are a billion transistors per human, each one costing one ten-millionth of a cent. We’ll have that by 2010. There will likely be 4 billion mobile phone subscribers by the end of this year…and 30 billion Radio Frequency Identification tags produced globally within two years. Sensors are being embedded across entire ecosystems – supply-chains, healthcare networks, cities… even natural systems like rivers. Source: IBM’s Global Technology Outlook
- Source: In-Stat, an Arizona-based market research firm.
- Source: International Telecommunication Union.
- *One billion camera phones in 2007, according to Gartner. **3G devices growing 30% annually according to RNCOS.
- We won't have this opportunity forever. I think one thing is clear: we agreed earlier that the world will continue to become smaller, flatter and smarter. We are moving into the age of the globally integrated and intelligent economy, society and planet. IBM invites you to work with us to drive real progress for our endearing planet. We welcome your ideas and look forward to the opportunity to co-create solutions for smart government and a smarter planet. Thank you for your attention and your input! We won't have this opportunity forever. One thing is clear: The world will continue to become smaller, flatter and smarter. We are moving into the age of the globally integrated and intelligent economy, society and planet. The question is, what will we do with it?