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BUILDING A PIPELINE
SWAT TEAM
How we align sales & marketing to drive pipeline with ABM
Ciaran Mahoney
Director of Demand Gen
February 21, 2018
THERE IS NEVER
ENOUGH PIPELINE
Confidential | Restricted to FinancialForce ‹#›
Ciaran Mahoney
Director of Demand Gen
Finance Executive
Professional Services Executive
Personas
North America, EMEA, ANZ
SMB, Mid-Market, Enterprise
Markets
Cloud ERP built on Salesforce
700 Employees
Company
WHERE DO
WE START?
OUR PIPELINE
SWAT TEAM
Sales Ops | Marketing Ops | Sales Enablement | Demand Gen | SDR
Re-aligning Teams Around ABM
Confidential | Restricted to FinancialForce 6
Inbound vs.
Outbound SDRs
SDRs Under
Marketing
Segment
Focused
Demand Gen
Establishing Guardrails
Confidential | Restricted to FinancialForce 7
Product Geos Verticals Org Size
Financial Management
North America
Asia
Software/SaaS
Manufacturing
100 - 2500
< 5
Professional Services
Automation
North America
Africa
Tech Services
Construction
100 - 10,000
< 50
Narrowing and Prioritizing
Confidential | Restricted to FinancialForce 8
Priority 1:
Sales Rep Top
Priority
~30 Accounts
Proactive outbound
from AE & SDR
High-value campaigns
Full personalization
Hundreds of
accounts
Segmented ad cover
Inbound only
~100 Accounts
Proactive outbound
from SDR
Mid-low value
campaigns
Some personalization
Priority 2:
BDR &
Marketing
Priority 3:
Marketing Air
Cover
All other accounts
No proactive
marketing support
May bubble up
organically
Priority 4:
Limited
Marketing
PIPELINE CREATION
IS A TEAM SPORT
35% 25%
Marketing & SDR Channel AE Direct
40%
Confidential | Restricted to FinancialForce ‹#›
We Built a Tech Stack that Supports ABM
BUILD & ENRICH
2
5
%
ENGAGE & QUALIFY
CONVERT & CLOSE
EXPAND
ANALYZE & OPTIMIZE
PROCESS & ROUTE
Confidential | Restricted to FinancialForce ‹#›
The Echo Ransom
Confidential | Restricted to FinancialForce ‹#›
The Coordinated Play
THIS IS NOT A
VICTORY LAP
THANK YOU

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Building A Pipeline SWAT Team: How Sales & Marketing Aligns To Drive Pipeline With ABM

  • 1. BUILDING A PIPELINE SWAT TEAM How we align sales & marketing to drive pipeline with ABM Ciaran Mahoney Director of Demand Gen February 21, 2018
  • 3. Confidential | Restricted to FinancialForce ‹#› Ciaran Mahoney Director of Demand Gen Finance Executive Professional Services Executive Personas North America, EMEA, ANZ SMB, Mid-Market, Enterprise Markets Cloud ERP built on Salesforce 700 Employees Company
  • 5. OUR PIPELINE SWAT TEAM Sales Ops | Marketing Ops | Sales Enablement | Demand Gen | SDR
  • 6. Re-aligning Teams Around ABM Confidential | Restricted to FinancialForce 6 Inbound vs. Outbound SDRs SDRs Under Marketing Segment Focused Demand Gen
  • 7. Establishing Guardrails Confidential | Restricted to FinancialForce 7 Product Geos Verticals Org Size Financial Management North America Asia Software/SaaS Manufacturing 100 - 2500 < 5 Professional Services Automation North America Africa Tech Services Construction 100 - 10,000 < 50
  • 8. Narrowing and Prioritizing Confidential | Restricted to FinancialForce 8 Priority 1: Sales Rep Top Priority ~30 Accounts Proactive outbound from AE & SDR High-value campaigns Full personalization Hundreds of accounts Segmented ad cover Inbound only ~100 Accounts Proactive outbound from SDR Mid-low value campaigns Some personalization Priority 2: BDR & Marketing Priority 3: Marketing Air Cover All other accounts No proactive marketing support May bubble up organically Priority 4: Limited Marketing
  • 9. PIPELINE CREATION IS A TEAM SPORT 35% 25% Marketing & SDR Channel AE Direct 40%
  • 10. Confidential | Restricted to FinancialForce ‹#› We Built a Tech Stack that Supports ABM BUILD & ENRICH 2 5 % ENGAGE & QUALIFY CONVERT & CLOSE EXPAND ANALYZE & OPTIMIZE PROCESS & ROUTE
  • 11. Confidential | Restricted to FinancialForce ‹#› The Echo Ransom
  • 12. Confidential | Restricted to FinancialForce ‹#› The Coordinated Play
  • 13. THIS IS NOT A VICTORY LAP