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Agile Transformation and Cultural Change
1. Agile Transformation and Cultural Change
A Lean approach to Change Management
Ágiles 2015
Johnny Ordóñez
2. Johnny Ordóñez
And now, What shall I say
after Angel Medinilla??
Ágiles 2015
Agile Transformation and Cultural Change
A Lean approach to Change Management
13. “Culture is
simply a shared
way of doing
something with
passion.”
– Brian Chesky
14. ¿What is Culture?
based on William Ouchi’s approach, Theory Z
BEHAVIOURS &
ARTIFACTS
Just what we see
BELIEFS & VALUES
In what we believe
The right one
Our education
MENTAL MODELS
How we rationalize something
Cognitive structures
feelings
emotions
expectatives
family
childhood
hope parents
motivation
faith
15. Agile as a Culture
individuals interactions
working software
courage
respect
satisfy the customer
tdd
pairing
standup
quality
simplicity
feedback
service
transparency
adapt
evolutionary design
inspect
commitment
face to face
PRACTICES
PRINCIPLES
VALUES
BEHAVIOURS &
ARTIFACTS
Just what we see
BELIEFS & VALUES
In what we believe
The right one
Our education
MENTAL MODELS
How we rationalize something
Cognitive structures
16. ¿Change starts
here?
Agile as a Culture
individuals interactions
working software
courage
respect
satisfy the customer
tdd
pairing
standup
quality
simplicity
feedback
service
transparency
adapt
evolutionary design
inspect
commitment
face to face
Doing Agile
Being Agile True Change
starts here!
19. Agile Culture
individuals interactions
working software
courage
respect
satisfy the customer
tdd
pairing
standup
quality
simplicity
feedback
service
transparency
adapt
evolutionary design
inspect
commitment
face to face
PRACTICES
PRINCIPLES
VALUES
BEHAVIOURS &
ARTIFACTS
Just what we see
BELIEFS & VALUES
In what we believe
The right one
Our education
MENTAL MODELS
How we rationalize something
Cognitive structures
22. All memes together form a Memeplex
MEME
Idea that reinforces itself
MEMEPLEX
System of Memes that operating
in coordination
Foreign Idea
(like Agile)
The system
defends againts
the foreign
element
24. Organizational Culture is a Memeplex
“Now there is
something called
Agile...”
"But it's only for sw
development...”
"It's just the
current fad
methodology...”
"With that it does
not affect my job...”
"But our contracts
are fixed scope..."
25. “Culture is the organization’s
immune system.”
– Michael Watkins
27. Perspectives of the Mindset
PHYSIOLOGICAL
How works our brain at biochemical
level (Neuroscience)
COGNITIVE
How our brains receives & process
the information, How we learn
28. Perspectives of the Mindset
The ability of our brains to find
new ways and “rewire” itself.
Neuroplasticity
PHYSIOLOGICAL
How works our brain at biochemical
level (Neuroscience)
29. PHYSIOLOGICAL
How works our brain at biochemical
level (Neuroscience)
COGNITIVE
How our brains receives & process
the information, How we learn
Perspectives of the Mindset
30. COGNITIVE
How our brains receives & process
the information, How we learn
GrowthMindset
Believe that we can learn
anything if we put in the work,
practice, and effort to learn it.
FixedMindset
Think that we cannot increase
our skills or knowledge in a
particular area.
Carol Dweck,
Stanford psychologist
Perspectives of the Mindset
31. PHYSIOLOGICAL
How works our brain at
biochemical level (Neuroscience)
COGNITIVE
How our brains receives & process
the information, How we learn
The ability of our brains to find
new ways and “rewire” itself.
Neuroplasticity GrowthMindset
Believe that we can learn
anything if we put in the work,
practice, and effort to learn it.
Perspectives of the Mindset
32. Change begins with oneself
Individual
Mindset
Group
Communities
Companies
40. Golden Circle of Change
¿WHY?
¿HOW?
¿WHO?
¿WHAT?
based on Simon Sinek
WHY
Focus on Transformation, not just adoption
Avoid the "Cosmetic Agile”
Create sustainable business results
Agile is about People
41. Golden Circle of Change
¿WHY?
¿HOW?
¿WHO?
¿WHAT?
based on Simon Sinek
WHY
Focus on Transformation, not just adoption
Avoid the "Cosmetic Agile”
Create sustainable business results
Agile is about People
45. Lean Change Management by Johnny
based on Jason Little’s model
INSIGHTS
INITIATIVES
MINIMUN
VIABLE
CHANGE
PREPARE
INTRODUCE
REVIEW
DELIVER
ASSESSMENT
SYNTHESIZE
Cultural Assessment
Feelings
Perceptions
Polls
DEFINE
Visioning
Strategies
Blast Radius
Core Team
PRIORITIZE
by Value/Impact and Cost
Alignment with corporate goals
Create a MVC
LEARN
Valuable metrics
Feedback
More feelings
OBSERVE, LEARN, REFLECT
Schneider's Culture Model
PLAi model based on Reinventing Organizations
Serious Games
Inception
Interviews
Change Agent as
an organizational
anthropologist
47. People Process Tech5&5Tools Environment
Skills Motivación Framework Prácticas XP ALM
Automated5
Testing
Continuous5
Delivery
Conocimiento
Compartido
Espacio Físico
Curso
SAFe
Coaching(
Historias
POs
Coaching(
Marketing
OneHToH
One
Hapiness
Index
Initiative
Initiative
Initiative
Initiative
Initiative
TFS(Pilot
Initiative
Initiative
Junit(
Pilot
Initiative
Initiative
Initiative
Initiative
Coding(
Dojos
Lightening(
Talks
Open(
Spaces
MVC 1
MVC 2
MVC 3
Equipos
en(una
mesa
Mensajes
en(las
paredes
Cucumber
Contratos
Ágiles
+
H
Priority
H
48.
49.
50.
51.
52.
53.
54. Golden Circle of Change
¿WHY?
¿HOW?
¿WHO?
¿WHAT?
based on Simon Sinek
WHY
Focus on Transformation, not just adoption
Avoid the "Cosmetic Agile”
Create sustainable business results
Agile is about People
HOW
Lean Change Management
Experimentation and learning cycles
55. Golden Circle of Change
¿WHY?
¿HOW?
¿WHO?
¿WHAT?
based on Simon Sinek
WHY
Focus on Transformation, not just adoption
Avoid the "Cosmetic Agile”
Create sustainable business results
Agile is about People
HOW
Lean Change Management
Experimentation and learning cycles
56. Enterprise Adoption Board
Enterprise
Agile Coach
Executive
PMO Leader Tech & XP Practices
Coach
Agile Coach
ENTERPRISE AGILE COACH
Portfolio & Program Level
Executive Staff
AGILE COACH
Team level
Coaching into process and practices
Scrum / Kanban
EXECUTIVE SPONSORSHIP
Alignment with organizational and
business perspectives.
Proxy with other areas if it is required.
It helps manage formality.
TECHNICAL COACH / CD CONSULTANT
Team and Program level
Working with DevOps, Architects
Coaching into technical qualityPMO
Support the Change process
From Project Management Office
to Change Management Office.
Human Talent
HUMAN TALENT
On-Boarding process.
Professional career
development.
just an example of an Enterprise-level adoption team
59. Golden Circle of Change
¿WHY?
¿HOW?
¿WHO?
¿WHAT?
based on Simon Sinek
WHY
Focus on Transformation, not just adoption
Avoid the "Cosmetic Agile”
Create sustainable business results
Agile is about People
HOW
Lean Change Management
Experimentation and learning cycles
WHO
Change coalition
Change agents like an Agile team
60. Golden Circle of Change
¿WHY?
¿HOW?
¿WHO?
¿WHAT?
based on Simon Sinek
WHY
Focus on Transformation, not just adoption
Avoid the "Cosmetic Agile”
Create sustainable business results
Agile is about People
HOW
Lean Change Management
Experimentation and learning cycles
WHO
Change coalition
Change agents like an Agile team
61. 1. Create a SAGA
based on High Altitude Leadership
BELIEFS
WHAT
Structure
Plans
Metrics
HOW
Processes and procedures
Policies
Frameworks
RESULTS
BEHAVIUORS
TOOL SEDUCTION
Think that the tool is the solution.
It gives us security.
62. 1. Create a SAGA
based on High Altitude Leadership
BELIEFS
WHAT
Structure
Plans
Metrics
HOW
Processes and procedures
Policies
Frameworks
RESULTS
BEHAVIUORS
TOOL SEDUCTION
Think that the tool is the solution.
It gives us security.
SAGA
Something that inspires and evokes action.
Something in difficult times.
Avoid this!
68. 5. Culture of Feedback
“Talk with Bill”,(CEO,,20,min)
One to,One sessions
Better retrospectives
69. Golden Circle of Change
¿WHY?
¿HOW?
¿WHO?
¿WHAT?
based on Simon Sinek
WHY
Focus on Transformation, not just adoption
Avoid the "Cosmetic Agile”
Create sustainable business results
Agile is about People
HOW
Lean Change Management
Experimentation and learning cycles
WHO
Change coalition
Change agents like an Agile team
WHAT
Initiatives at all levels
Options and experiments
72. What Is Organizational Culture? And Why Should We Care?
https://hbr.org/2013/05/what-is-organizational-culture
Culture over Process
http://blog.crisp.se/wp-content/uploads/2013/09/culture-over-process.pdf
Culture over Process - Video
https://www.youtube.com/watch?v=Rb0O0Lgs9zU
What is Organizational Culture — and Why Does it Matter?
http://www.organicworkspaces.com/pdf/What_is_Organizational_Culture.pdf
You can’t change culture; you can’t change attitudes.
http://www.iedp.com/Blog/you_cant_change_culture
Understanding and Working with Agile Culture
http://www.slideshare.net/michael.sahota/understanding-and-working-with-agile-culture-
pmisoc
Adoptando Scrum y no morir en el intento
http://www.slideshare.net/kleer_la/adoptando-scrum-y-no-morir-en-el-intento-agile-bolivia-
day-2012
Don’t Fuck Up the Culture
https://medium.com/p/597cde9ee9d4
73. The Culture Deck
https://medium.com/@pullnews/the-culture-deck-c4126ec63b18#.uwnh477mp
Exec Summaries High Altitude Leadership
http://es.slideshare.net/james3b/exec-summaries-high-altitude-leadership
The Competing Values Framework: Creating Value Through Purpose, Practices, and People
http://competingvalues.com/competingvalues.com/wp-
content/uploads/2009/07/Competing-Values-Leadership-Excerpt.pdf
The Agile Holocracy
http://www.drdobbs.com/architecture-and-design/the-agile-holocracy/240166629
Agile es cultura, pero cultura viva!
http://johnnyordonez.com/2014/06/10/agile-es-cultura-viva/
William Ouchi, Organizational Culture
https://vimeo.com/18404649
What is a Mindset?
https://flowchainsensei.wordpress.com/2012/07/24/what-is-a-mindset/
Critical Agile Memes
https://flowchainsensei.wordpress.com/2011/05/17/critical-agile-memes/
74. Fortalezas y debilidades – Culturas organizacionales
http://www.fuerzatres.com/2013/08/fortalezas-y-debilidades-culturas-organizacionales/
Implicancias del cambio organizacional
http://www.fuerzatres.com/2013/08/implicancias-del-cambio-organizacional/
Killing Hierarchy: Organization Design for Startups
http://www.skillshare.com/classes/marketing/Killing-Hierarchy-Organization-Design-for-
Startups/465270004?refId=3633976
Culture at Work: The Tyranny of 'Unwritten Rules‘
http://www.forbes.com/sites/rodgerdeanduncan/2014/02/13/culture-at-work-the-tyranny-of-
unwritten-rules/
How do you accelerate your enterprise agility?
http://www.slideshare.net/ThoughtWorks/slideshare-
agileleadership130507030700phpapp01
Organizaciones enfermas
http://johnnyordonez.wordpress.com/2012/08/02/organizaciones-enfermas/
The House of Agile & Lean Transformations
http://www.emilianosoldipmp.info/tag/business-agility/
What is Culture?
https://www.youtube.com/watch?v=57KW6RO8Rcs