Please see this Resume for my detailed experience. Thanks

1. Phil Vandergriff
(859) 496-0628 1877 Independence Rd., Independence, Ky. 41051 pavandy@fuse.net
Hiring Manager,
As a Senior Operations Manager with 28 plus years of experience, I am writing to express my
interest in bringing my open, honest and direct leadership style and proven track record to your
organization. I would make a valuable addition to your team having assumed increased levels of
responsibility through the practical application of a strong set of associate empowerment,
coaching, analytical, creative and critical thinking skills. I also bring an open mind and the drive to
learn new business, concepts, policies and people from your organization. Due to Fidelity's
Operations business being outsourced, I am currently in the job market and very interested in the
position you have posted or any positions my experience and skills match up to.
Currently a Senior Operations Manager for Material Distribution Services, I oversee all logistics
for receiving, inventory, powered industrial truck fleet operators, vendor management and
distribution. I am skilled in ERP, WMS, SAP, and MS Office: Word, Excel, PowerPoint, Access,
Databases and more.
The following are competencies I offer:
 Strong managerial and leadership skills: I have lead teams of 30 plus employees
including full time and temporary associates. Due to the varying skills sets and levels of
proficiency, I work with each person to promote their strengths, reach their goals, write
preformance reviews and provide opportunities for personal growth through coaching and
implementing associate development programs.
 Customer commitment: I coordinate daily workflow and resources to meet departmental
goals along with meeting SLA’s and priorities for Outbound Operations. I continuously
drive the importance of sound quality assurance.
I would welcome the opportunity to discuss my credentials with you personally. Please contact
me at the number or email referenced above to schedule a mutually convenient time to meet.
Thank you for your consideration of my candidacy.
Sincerely,
Phil Vandergriff
(859) 496-0628 Cell

2. Phil Vandergriff
1877 Independence Rd. (859) 743-7561 (W)
Independence, KY 41051 (859) 496-0628 (C)
Email:pavandy@fuse.net
Proven leader in the Operations, Production, Materials Management and Distribution Services
industry with over 28 years of experience. Actively involved in the execution of strategic
objectives, delivering operational excellence, customer service excellence and associate
development. Have obtained a variety of skills and knowledge through diverse work assignments.
Skills include:
• Distribution Management
• Project Management
• Vendor Management
• Operations Management
• Customer Service
• Associate Development
• Good Communication Skills
• Quality Assurance
• Six Sigma
• Lean Practices
• Yellow Belt Certified
• Supply Chain Management
• Manufacturing & Production
• Continuous Improvement/Kaizen
• Safety Management
• P&L Accountability
EXPERIENCE
Fidelity Investments May 2000 – Present
Senior Manager Operations, Material Distribution Services December 2010 – Present
• Oversee receiving, inventory, processing, and distribution of marketing and financial
literature.
• Manage associates on their daily tasks and schedules in order to meet daily SLA’s.
• Manage Powered Industrial Truck Fleet Operators and equipment.
• Helped create and implement a strategy for an Associate Development Program.
• Developed associates that were promoted to advanced roles within Operations as well as
roles in other organizations.
• Maintained and delivered key metrics and reporting to demonstrate key business results.
• Supported associates across the organization with coaching, feedback and guidance on
career development and the transition of the Outbound organization through Fidelity
offerings or by the Talent Transition Center.
• Experienced working across functions and departments to meet responsibilities.
Developed relationships to support cross functional and cross departmental collaboration.
• Led our department to Quality Excellence across two shifts I managed. No customer
impacts from processing material, pick, pack and ship, from the beginning to end process
totaling 5 plus years.
• Achieving Top OSHA Safety KPI’s at Fidelity.

3. Manager Mail Operations, Labeling / Machine Cell / PRG May 2000 – January 2006
• Continually improved Labeling services and Machine Cell operations through effective
coaching and development. Provided line management of day to day operations and the
staff, assuring adherence to prescribed levels of productivity, accuracy, customer service,
controls and policies.
• Established key metrics and reporting to demonstrate key departmental business results.
• Coached and mentored people with mixed abilities on an off-shift.
• Closely monitored operational and customer needs to meet demanding Service Level
Agreements.
• Established and implemented departmental policies, goals, objectives, and procedures.
• Identified and developed areas for growth and process improvements through effective
communications with direct reports and Kaizen events.
• Managed and scheduled ongoing Machine Cell maintenance with outside vendors.
• Closely monitored machine operation safety so that all associates adhered to our safety
policies.
• Also managed a team of associates whose job was part of the production reconciliation
group – PRG. This team controlled all production needs throughout Operations.
EDUCATION
Associates and License in Real Estate Northern Kentucky University 1985
Business Administration Studies Northern Kentucky University 1978 – 1981
Yellow Belt Certified Fidelity Investments 2003 & 2015
Kaizen Event Training Fidelity/Midwest MFG Solutions 2001
Management Training Initiatives and Classes Fidelity Investments 2000 - Ongoing