Los Desastres Naturales Ocurren: Proteja/Recupere su organización con tecnologías en el cloud

Protecting/Recovering Your Organization with
Cloud Technology
Calm Before, During, and After the Storm…

BREAKFAST, WELCOME, AND
INTRODUCTION
Keren Henríquez, Microsoft Caribbean Education
2

DISASTERS DO HAPPEN,
ARE WE READY TO FACE THEM?
Eliut D Flores, PhD, Director Cloud & InfoSec Business Unit
3

Are We READY to Face Disasters?
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Results of a late 2016 Disaster Recovery survey by
Zetta, Inc.
• Over 400 IT professionals from over 20 industries
• Companies between 50 to over 1,000 employees
Imagine yourselves answering the questionnaire
• See were your organization fits…
• Perform a self-assessment of your level of risk

5Source: Zetta, Inc.

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What can be learned from this survey and from recent
experiences in the Caribbean?
1. Business Continuity Plans are commonplace… yet many
Go untested
Prove inadequate when disasters strike
2. Traditional DR solutions and services are
Expensive
Complex
3. Cloud-based DR solutions and services often are
Considerably cost-effective
Easier to implement and operate
More accessible after a powerful disaster
…Than an Offsite DR location in country

REAL-LIFE EXPERIENCES:
HOW CLOUD TECHNOLOGIES HELPED
TO STAY IN BUSINESS OR GET BACK IN
BUSINESS AFTER HURRICANES
IRMA AND MARIA
Isaias Martinez, Cloud Architect
16

Microsoft Confidential
Lightning DOES strike twice…
Hurricane Maria (September ‘17)
Registered as the worst natural disaster on record in
Dominica and caused catastrophic damage and a
major humanitarian crisis in Puerto Rico.
• Peak intensity with 175 mph (280 km/h) winds
• Complete Power Loss in Puerto Rico
• 500+ Deaths in the Caribbean

Azure Site Recovery Success Stories
Eliezer Lopez
IT Manager
Azure Services and Intech‘s
involvement were crucial for our
survival. There was little time for
trial and error, and Intech’s
Expertise was simply amazing. It
only took us two weeks to be fully
operational with Azure.

Mary Vargas
IT Manager
“Thanks to Azure and Intech, today
our core systems work completely
from the cloud. The hurricanes
were very disruptive to Puerto
Rico, and being an insurance
company, we are crucial to the
recuperation process. Azure and
ASR made it possible to be fully
operational without any hiccups.”

Pedro Perez
IT Manager
“We have enabled a hybrid cloud
with Azure and ASR. Our websites
and all our authentication for
thousands of students and teachers
run from Azure. The power outages
that have crippled our island had
no impact on our services. Great
work Intech!”

Transform the datacenter
Extend
to the cloud
on demand
Build a
software-defined
foundation
Automate and
secure your
infrastructure
Microsoft Azure Windows Server Microsoft System Center

Azure innovation everywhere
Datacenter Microsoft Azure

Modern availability challenges
We hear from our enterprise customers
“I need to consolidate
vendors and require a
partner who can solve my
disaster recovery and
backup needs under one
contract.”
“My infrastructure is
extremely complex and
features a mix of
VMware & Hyper-V,
Windows & Linux and
many one-off
applications.”
“I am looking to take
advantage of a hybrid
deployment but it is a
complicated process to
migrate workloads to
the cloud.”
“I know the cloud has
a number of useful
services but it has
proven difficult to
achieve in reality.”

Business continuity challenges
Impact of data growth on business continuity
Higher costs as data size and number of virtual machines increase
Complexity of protecting data and applications
Long data-retention requirements
Time-intensive media management
Untested disaster recovery and decreasing recovery confidence
Too much data—often with insufficient protection

Too much data—often with insufficient protection
Roadblock
Business continuity challenges
Bypassing the obstacles
Costs scale with data size and number of VMs
Protecting data and applicationsis complex
Long data retention requirements
Time-intensive media managementRoadblock
Untested DR and decreasing recovery confidence
Integrate solutions which scale with data and VMs
Eliminate media management
Achieve cost and operations stability
Increase breadth and depth of protection
Implement testable solutions
Automate, automate, automate

Protection that evolves with your IT
IT solutions are not silos
— your business continuity
solutions shouldn’t be either
On-premises—built and managed infrastructure

Protect your data
Powerful solutions for Enterprise and SMB
Simplified protectionand recovery,
built into Windows Serverwith
Windows ServerBackup
Scalable, centralizedbackup
with SystemCenter
Data ProtectionManager
Enhanced through integrationwith
Microsoft Azure Backup

Why availability on Azure?
Single Provider Heterogeneous Support Hybrid Built-in Unlocks Azure Services
Leverage native, first
party backup and
disaster recovery from
Azure, a trusted cloud
service provider
Support heterogeneous
environments – Hyper-V,
VMware, Windows, Linux
& physical servers– with
Azure’s cross-platform
functionality
Quickly achieve a
hybrid strategy by
replicating on-
premises workloads to
Azure
Azure’s availability
solutions provide a
direct path to the
cloud, unlocking the
innovation it delivers
The best-in-class provider for availability solutions

Disaster Recovery
When your applications have a
catastrophic failure, run them in
Azure or a secondary datacenter
Backup
When your data is corrupted or lost,
restore your data to the original
location or a new location
Disaster recovery and backup
You need both

Disaster recovery challenges
Providing the right recovery solutions

Disaster Recovery
Protect your applications
with Azure Site Recovery
Save money by using Azure as your secondary
datacenter
The only solution certified to support
SharePoint, SQL Server, Exchange, and
Dynamics AX

Datacenter limitations
Maintaining all infrastructure on-site is costly & lacks flexibility

Datacenter extension
Enhance your datacenter withAzure’s cloud services
Migrate your applications to Azure to
reduce the burden on IT and lessen
the costs of your on-premises
infrastructure
Run compute intensive tests on copies
of your production workloads in Azure
without impacting users
Move apps temporarily to Azure when
workload demands exceed on-
premises capacity and bring them
back when demand stabilizes
Increase datacenter agility with
Azure’s on-demand, near-limitless
cloud scalability

Backup challenges
Maintaining secure backups

Enterprise backup
Protect your on-premises data
Protect enterprise workloads including
SharePoint, Exchange, SQL Server, and
Hyper-V VMs
Eliminate tape with cloud backups to
save money and reduce recovery times
Leverage an infinitely scalable backup
solution that can accommodate any
data size, volume, or type
Backup your branch offices to the
cloud to reduce management and
hardware costs
Meet regulatory compliance
requirements for your business or
industry with long-term retention –
99+ years

Azure | Built for the enterprise
Protect
your data
Scale as you need,
pay as you go
Rely on a
trusted cloud
From small dev-test projects to global
product launches, Azure is
engineered to handle any workload
Azure’s pay-as-you-go services
can quickly scale up or down to
match demand, so you only pay
for what you use
Microsoft has made an industry-
leading commitment to the
protection and privacy of your
data

Orchestration
and replication
Microsoft Azure
Site Recovery
Primary
site
Windows
Server
Safeguard your applications
On-premises to Microsoft Azure protection with
Azure Site Recovery
Orchestration
and replication
Microsoft Azure
Site Recovery
Primary
site
VMware/P
hysical
ASR Agent

Azure Site Recovery
One solution for multiple infrastructures
Hyper-V to Hyper-V
(on-premises)
Hyper-V Hyper-V
Replication
Hyper-V to Microsoft Azure
Hyper-V
Microsoft
Azure
Replication
VMware or Physical to
VMware (on-premises)
VMware or Physical VMware
Replication
VMware or Physical to
Microsoft Azure
VMware or Physical
Microsoft
Azure
Replication
Hyper-V to Hyper-V
(on-premises)
Hyper-V Hyper-V
Replication
SAN SAN
Protect important applications by coordinating the replication and recovery of private clouds across sites.
Protect your applications to your own second site, a hoster’s site, or even use Microsoft Azure as your disaster recovery site.

Storage StorSimple + Azure Storage
Backup + DR Azure Backup + Azure Site Recovery
Database SQL Server 2016 Stretch DB + Azure SQL DB
App integration Azure Service Bus + BizTalk
Identity Azure Active Directory
Cloud management Operations Management Suite + System Center
Networking VPN + ExpressRoute
Extend on-premises

Log analytics Automation
Backup & Site
Recovery
Security & Compliance
OMS
• Effortless log collection
• Integrated fast search
and queries with custom
dashboard
• Integrated cloud backup
• Seamless disaster
recovery and workload
migration
• Hybrid runbook worker
• Graphical workbook
authoring and
automation DSC
• Malware assessment
• Security posture and
system update
assessment
Spot problems fast Automate tasks quick
Protect data &
Applications easily
Recognize threat early
With OMS capabilities customers can…
Extending System Center capabilities, as an all-in-one management solution!

ENFRENTANDO EL DESASTRE
PROACTIVAMENTE: ENTREVISTA AL
SR. PEDRO J PÉREZ-DORTA,
CIO DE LA UNIVERSIDAD
POLITÉCNICA DE PUERTO RICO
Isaías Martínez, Cloud Architect
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BEST PRACTICES TO GUARANTEE
BUSINESS CONTINUITY
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Business Continuity Best Practices
Let’s look at what the industry leading:
Certified Information Systems Security Professional (CISSP)
organization has to say in its:
Business Continuity (BC) & Disaster Recovery (DR)
Planning Domain
Pertaining:
1. Key definitions
2. Main components of BC and DR Plans
3. Proposed steps to create, implement, and review your
plans
Then let’s take a quick look at:
1. Azure Site Recovery
2. Intech’s Recovery Services
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- 46 -
Terms & Definition
Business Continuity Planning (BCP)
1. Business continuity planning (BCP) addresses the
preservation and recovery of a business in the event of
outages to normal operations
2. Business continuity plan is an approved set of
arrangements and procedures that enables an
organization to:
• Facilitate the recovery of business operations
• Minimize loss
• Repair or replace the damaged facilities or components
as soon as possible
Reference: Official (ISC)2® Guide to the CISSP® Exam

- 47 -
Terms & Definition
Business (or mission) impact analysis (BIA) is
• The process of determining impacts of an IT service
disruption to business operations in terms of
financial loss
• BIA is a part of BCP
Reference: Official (ISC)2® Guide to the CISSP® Exam

- 48 -
Terms & Definition
• Continuity of operations plan (COOP) focuses on
restoring an organization’s essential business functions
at an alternate site and performing those functions for
up to 30 days before returning to normal operations. It
is a part of BCP
• Business resumption planning (BRP) (or Business
Recovery Planning) addresses the restoration of
business processes after an emergency. It is often a
part of BCP
Reference: NIST SP 800-34, Contingency Planning Guide for IT Systems

- 49 -
Terms & Definition
• Crisis communications plan is a plan for
both internal and public communications
in a crisis event. It is often a part of BCP
• Internal for coordination of
organizational resources
• External to ensure that only approved
statements are released to the public

- 50 -
Terms & Definition
IT Contingency Planning
• Cyber incident response plan is a specific
BCP that establishes procedures to
address cyber attacks against an
organization’s IT system(s)
• Disaster recovery planning (DRP)
addresses the recovery of a damaged
facility or components back to normal
business operations

- 51 -
Terms & Definition
IT Contingency Planning
• Disaster recovery plan is a set of
procedures that enables an organization
to:
• Respond to disaster in accordance to a
pre-defined disaster level
• Assess damage & estimate time
required to resume operations
• Perform salvage & repair

- 52 -
Terms & Definition
Facility Contingency Planning
Occupant emergency plan (OEP) provides
the response procedures for occupants of a
facility in the event of a situation posing a
potential threat to the health and safety of
personnel, the environment, or property.

Terms & Definition
Life Cycle of Business Continuity
Sustain business operations
Recover / resume business operations
Protect business assets (People, reputation, and tangible assets

Creating a BCP
Process for Creating a BCP
Phase I: Project Initiation
Phase II: Business
Impact Analysis (BIA)
Phase III: Recovery Strategy
Phase IV: Plan Design &
Development
Phase V: Implementation
Phase VI: Testing
Phase VII: Maintenance, Awareness, and Training
(ISC)2
: Project
Initiation
(ISC)2
: Business
Impact Analysis
(BIA)
(ISC)2
:
Recovery
Strategy
(ISC)2
: Plan
Design &
Development
(ISC)2
:
Implement
(ISC)2
: Testing
(ISC)2
:
Continual
Maintenance
NIST: Develop
policy statement
NIST: Conduct
BIA
NIST: Identify
preventive
controls
NIST: Develop
recovery
strategy
NIST: Develop
contingency
plan
NIST: Plan
testing, training,
& excercises
NIST: Plan
maintenance

Creating a BCP
Systems Engineering Approach for Creating a BCP
- 55 -
PHASE 1:
DISCOVER
NEEDS
PHASE 2:
DEFINE
SYSTEM
REQUIREMENTS
PHASE 3:
DESIGN
SYSTEM
ARCHITECTURE
PHASE 4:
DEVELOP
DETAILED
DESIGN
PHASE 5:
IMPLEMENT
SYSTEM
PHASE 6:
ASSESS EFFECTIVENESS
USERS/USERS’
REPRESENTATIVES

Disaster Preparedness Tech Plan
What can you do to prepare for the disaster?
1. Use the cloud for anything you can
2. Back everything up, everywhere
3. Secure all your backups
4. Ensure your tech is safe
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Disaster Preparedness Tech Plan
What can you do to prepare for the disaster?
5. Keep important documents offline
6. When in doubt, ask for help
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INTECH RECOVERY SERVICES
Fully Managed Disaster Recovery Service on Azure
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Intech Recovery Service Value Proposition
FOR Every company that has servers
WHO NEED TO Mitigate a business disruption because of an IT failure
OUR SOLUTION Fully managed Disaster Recovery Service with MSFT tech
DOES / INCLUDES Implementation, monitoring of replication, testing and
operation of failovers
AND ENABLES TO Continue operations during and after a major IT failure
UNLIKE Colocations, Traditional (and expensive) DR providers
THANKS TO Intech as Microsoft Gold Partner on Azure,
25 years in IT operations and MSP

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Intech Recovery Service Value-Add Features
Microsoft Technologies and Intech
Services
1. Implemented on Microsoft ASR
2. Using the Customer’s existing Azure or
CSP subscription
3. Monitor the replication health with
our automated Alert Management
Systems

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Intech Recovery Service Value-Add Features
Microsoft Technologies and Intech
Services
4. MSP qualified staff performs periodic
failover tests and drills
5. Priced per server
6. Intech operates the Recovery Service
with personnel in different regions
(PR, FL, and DR)

Intech Recovery Service Components
Feature Details
Deploy a simple BC/DR
solution
Using Site Recovery, you can set up and manage replication,
failover, and failback from a single location in the Azure portal
Replicate Azure VMs We define your BCDR strategy so that Azure VMs are
replicated between Azure regions
Replicate on-premises
VMs offsite
We set up your BCDR strategy so that Azure VMs are
replicated between Azure regions
Replicate any workload Replicate any workload running on supported Azure VMs, on-
premises Hyper-V VMs, VMware VMs, and Windows/Linux
physical servers
Keep data resilient and
secure
Site recovery orchestrates replication without intercepting
application data. Replicated data is stored on highly resilient
Azure storage. When failover occurs, Azure VMs are created
based on the replicated data. Keep RTO and RPO objectives.
Intech offers a comprehensive Recovery Services Management service that is tailored to
meet the high demands of modern businesses. This service will ensure that on-premise
servers, either physical or virtual, are frequently replicated into Azure.
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Intech Recovery Service Components
Feature Details
Meet RTOs and RPOs Keep RTO and RPO objectives. Site Recovery provides
continuous replication for Azure VMs and VMware VMs, and
replication frequency as low as 30 seconds for Hyper-V. You
can reduce RTO further by integrating with Azure Traffic
Manager integration
Keep apps consistent
over failover
Intech configures recovery points with application-consistent
snapshots. Application-consistent snapshots capture disk data,
all data in memory, and all transactions in process
Test without disruption Intech runs test failovers to support disaster recovery drills,
without affecting ongoing replication
Run flexible failovers Intech runs planned failovers for expected outages with zero-
data loss, or unplanned failovers with minimal data loss. The
Customer can fail back to his primary site when available
Create recovery plans Intech customizes and sequences failover and recovery of
multi-tier applications on multiple VMs with recovery plans.
Recovery plans can be integrated with Azure automation
runbooks
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Intech Recovery Service Azure OS Support
1. Windows Server 2008 R2 through 2016
2. vmWare 5.5 and 6.0
3. Red Hat Enterprise Linux : 5.2 to 5.11, 6.1 to 6.8, 7.0 to 7.3
4. Cent OS : 5.2 to 5.11, 6.1 to 6.8, 7.0 to 7.3
5. Ubuntu 14.04 LTS server, 16.04 LTS server
6. Oracle Enterprise Linux 6.4, 6.5
7. SUSE Linux Enterprise Server 11 SP3 and SP4
• For a detailed and updated supported OS list, please go to
https://docs.microsoft.com/en-us/azure/site-recovery/site-
recovery-support-matrix-to-azure
• The supported workloads are listed on
https://docs.microsoft.com/en-us/azure/site-recovery/site-
recovery-workload 64

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Intech Recovery Service Deliverables
Services Included:
1. Real-time replication health monitoring and
notifications.
2. Performance data collection of selected
devices
3. Early warnings of threshold violations in real
time
4. Collection, time-stamping, and identification
of the configuration of MS with immediate
notification of changes to the baseline
configuration
5. Remote support, troubleshooting, and
resolution of incidents

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Intech Recovery Service Deliverables
Services Included:
6. Management of any Azure technical support
function
7. Adds/Moves/Changes that do not affect the
architecture of the solution
8. Root-cause analysis of recurring incidents to
identify and corrective steps to prevent
potential future incidents
9. One test per year for a maximum of 40 hours
10.Our NOCs are in Puerto Rico, Dominican
Republic, and Miami. In case of a Real Disaster,
we can serve you from any of these offices

In closing…
BIA
• Know Why
BCP/DRP
BC Plans
• Design How
Engage
• Implement and
Test
Assess
• Evaluate fit
Continuously
What have we
learned today?
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CONTINUIDAD ACADÉMICA
POST-HURACÁN
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Nuestra Nueva Realidad Académica
• Luego del Huracán María enfrentamos:
 Interrupción de las necesidades básicas de la
población
 Carencia de agua y luz en las instituciones
académicas… y en los hogares
 Acceso limitado a salones, labs., recursos A/V

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Nuestra Nueva Realidad Académica
• Luego del Huracán María enfrentamos:
 Pérdida de acceso (confiable) a Internet
 Migración temporera/permanente de
estudiantes y aún de facultad
 Dificultad de acceso a las entidades
 Horarios limitados de servicio

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¿Cómo Responder a Esta Nueva Realidad?
• Lo básico:
 Validar el bienestar de la comunidad
académica
 Garantizar la seguridad de la planta física
 Restablecer lo antes posible el acceso a las
instalaciones
 Ajustar el calendario académico

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¿Cómo Responder a Esta Nueva Realidad?
• Lo innovador:
 Adaptemos nuestra oferta académica para
facilitar el acceso a la educación durante la
emergencia, adoptando:
 Blended Learning
 Flipped Classroom
 Cursos Híbridos
 Educación a Distancia

¿Docencia presencial o en línea?
• No hay contradicción… pero sí diferencias
• No se trata de elegir una modalidad o la otra…
les propongo que coexisten en un continuo:
Blended
Learning
Cursos
Híbridos
Cursos
en Línea

Blended Learning
• Definición
• Beneficios
 Institucionales
 Estudiante
 Facultad
• Excelente manera de iniciarse en EaD
• Estándares de calidad para enseñanza en
modalidad blended learning
• Mejores prácticas en facilitación docente

¿PQ enseñar con Tecnologías de EaD?
• Alcanzar estudiantes dónde, cómo y cuando
aprenden
• Crear oportunidades para aprendizaje
personalizado y escalable
• Abaratar los costos y el impacto ambiental del
curso para la institución y el estudiante

• Desarrollar destrezas TIC y aprendizaje de alto nivel en los estudiantes
• Incorporar el avalúo del desarrollo de competencias
• Normalizar la calidad de los cursos, compartiendo diseños y
objetos de aprendizaje de alta calidad

• Reinventar la experiencia de enseñanza-aprendizaje
• Adueñar al estudiante de su aprendizaje
• Promover el trabajo reflexivo, en grupo y aprendizaje
mediante resolución de problemas
• Mover la conferencia al vídeo y aprovechar el encuentro
sincrónico para interacción efectiva

Una vez dominado el blended learning…
• Atreverse a ofrecer cursos híbridos o 100% en línea
• Requiere mayor consciencia de los retos de interacción a distancia
• Precisa un diseño instruccional adecuado
• Ofrece más oportunidades para experimentar con los métodos de
interacción profesor-estudiante-estudiante

¿Aprenden igual los estudiantes en EaD?
• No existe un perfil particular de los estudiantes
exitosos en los cursos en línea
• No tienen que ser más duchos en TIC
• No es indispensable que estén más motivados
• Sí se requiere que el profesor no los pierda de
vista y les de apoyo personalizado

¿Aprenden igual los estudiantes en EaD?
• La efectividad del curso de EaD es determinada por:
 Diseño curricular/avalúo idóneo
 Calidad de objetos de aprendizaje
 Montaje estratégico de la interface del curso
 Excelencia y consistencia en la interacción
sincrónica/asincrónica de los participantes

CAUTIVANDO LA ATENCIÓN DEL
ESTUDIANTE A DISTANCIA
Prof. Eliut D Flores Caraballo, PhD

¡Mucho gusto! Bienvenidos a…
• ¿Cómo podemos
establecer una relación
con estudiantes que no
hemos conocido
personalmente?

Competencias para Enseñar Online
• Farmer & Ramsdale (2016) proponen un framework
de cinco competencias
para enseñar en línea:
 Comunidad y Netiquette
 Enseñanza Activa
 Diseño Instruccional
 Herramientas y Tecnologías
 Liderazgo e Instrucción

• Cada competencia se desglosa en tres niveles de capacidad de
ejecución:
 Emergente
 En desarrollo
 Competente

• Veamos la esencia de estas competencias para enseñar en línea:
 Comunidad y Netiquette
 El profesor establece un ambiente de aprendizaje online
positivo y de apoyo al estudiante que contribuye a su
crecimiento académico, personal y profesional
 Crea una comunidad inclusiva a través de actividades y
oportunidades para que los estudiantes interactúen, dialoguen,
colaboren y contribuyan activa y positivamente a la comunidad
de aprendizaje

 Enseñanza Activa
 El profesor se esmera en la creación de un ambiente de
aprendizaje activo y participativo en el salón virtual
 Mediante interacción continua con los estudiantes, el instructor
mantiene a los estudiantes enfocados, proveyéndoles feedback,
apoyando el trabajo en grupo, modificando materiales y
evaluando sus estrategias de enseñanza
 Los estudiantes se sienten incluidos en el curso y conectados con
el profesor y sus condiscípulos

 Diseño Instruccional
 El profesor se asegura de que el contenido y las experiencias del
curso contribuyan a lograr los resultados de aprendizaje
esperados
 Los estudiantes experimentan actividades aplicadas que los
ayudan a compartir y participar, desarrollar destrezas y
conocimiento y a construir soluciones

 Herramientas y Tecnologías
 El profesor selecciona y organiza herramientas y tecnologías
para aprendizaje con un acercamiento consciente e integrado
 Evalúa y administra las tecnologías del curso asegurándose de
su productividad, alineamiento con los resultados esperados y
facilidad de uso para estudiantes de diversos niveles de
destreza

 Liderazgo e Instrucción
 El profesor debe actuar como líder y facilitador, cumpliendo su rol
esencial en el curso
 Debe guiar a los estudiantes, enfocar las discusiones, proveer
ejemplos y modelar comportamientos que demuestran los
conceptos, destrezas y principios críticos del curso

ESTRATEGIAS PARA CAPTAR LA
ATENCIÓN DEL ESTUDIANTE ONLIN
Tomadas de Everson (2009) y de mi propia experiencia

Mismos objetivos, medios diferentes
• Los estudiantes
necesitan:
 Estructura
 Instrucción
 Mentoría
 Supervisión
 Feedback
 Motivación
 Oportunidades de
colaboración

Mismos objetivos, medios diferentes
• Online podemos brindar:
 Comunicación continua
 Feedback oportuno
 Acceso interactivo al profesor a través de:
 Virtual Classroom
 Email
 Chat
 Skype
 MS Office Review

Lo que NO debemos hacer…
• Sobrecargar el curso con:
 El uso de efectos o apps…
aplicar el KISS principle
 Exceso de lecturas
 Demasiadas tareas
 Actividades monótonas
 Complejidad tecnológica
 Estar inaccesibles
 Ser insensibles

Estimular Desarrollo Destrezas
• Hay que retar al estudiante:
 Requerirle que aprenda a usar
nuevas tecnologías y
programados
 Exigirle que demuestre
competencias
• Hay que darle la oportunidad al
estudiante de:
 Identificar y enseñarnos
nuevas tecnologías /
métodos
 Compartir su conocimiento
con la clase

Estimular la colaboración
• El trabajo colaborativo activa la gestión del estudiante y su
sentido de responsabilidad
• Diseñar actividades para que dejen evidencia de progreso:
 Minutas / Discusiones en Foros
 Entregables periódicos
 Dar puntos por ejecución de cada paso en la fecha límite
(deadline)

Diferentes Estilos de Aprendizaje
• Acomodemos las preferencias de diferentes estilos de aprendizaje:
 Demos acceso a todos los materiales del curso desde el inicio
 Balanceemos una diversidad de actividades
 Proveamos diferentes métodos de avalúo
 Requiramos diferentes tipos de colaboración
 Sobre todo: escuchemos a nuestros estudiantes y modifiquemos el
curso para perfeccionarlo

Esos pequeños detalles…
1. Estimar bien el tiempo requerido
para tareas
2. Cumplir expectativas de feedback
rápido
3. Anticipar todas las dudas y
objeciones al escribir instrucciones
y hacer grabaciones

Esos pequeños detalles…
4. Utilizar el sentido del humor
5. Velar los valores de producción
6. Mantener corto cada recurso A/V
7. Diseñar actividades interesantes

Perfeccionando sobre la marcha
• El curso en línea es una experiencia viva… no está escrito
en piedra y es fácil de modificar:
 Recabemos insumo de los estudiantes
 Encuestas anónimas de satisfacción en diferentes
puntos del curso
 Diálogos
 Evaluaciones de actividades
 Comunicaciones 1:1
• Tengamos la voluntad de flexibilizar o modificar lo que no funcione

Proveamos feedback a los estudiantes
• Más allá de las correcciones…
 Participemos en los foros
 Opinemos sobre el trabajo de
los teams
 Iniciemos 1:1’s de mentoría
con los estudiantes

IMPLEMENTANDO EL
FLIPPED CLASSROOM Y EL
FLIPPED LEARNING
PARA TRANSFORMAR LA
EXPERIENCIA DE APRENDIZAJE
Prof. Eliut D Flores Caraballo, PhD

¿Qué es Flipped Classroom (FC)?
“Una forma de estructurar el
contexto de aprendizaje,
donde el profesor comparte
con los alumnos un contenido
que estos ven por su cuenta
en casa, y después se utiliza el
tiempo de clase para poner
en práctica los contenidos
teóricos con el apoyo del
profesor”
Sánchez Galán (2016)
https://www.coetail.com/mszm/2015/05/02/
theflippedclassroom/

¿Y qué es Flipped Learning (FL)?
“Un enfoque pedagógico
definido por la Flipped
Learning Network como
“el desplazamiento de la
instrucción directa,
transformando el espacio
de aula en un ambiente de
aprendizaje dinámico e
interactivo en el que el
profesor facilita a los
estudiantes la aplicación
de conceptos y su
implicación creativa con el
contenido del curso”
Sánchez Galán (2016)
http://flippedlearning.org/syndicated/11-indicators-of-
excellence-in-instruction-flipped-or-otherwise/

Relevancia del FC/FL en la EaD
• En EaD alternamos experiencias sincrónicas con
asincrónicas
• Sugiero concentrar conferencias y recursos grabados
en las sesiones asincrónicas de FC
• Reservar encuentros sincrónicos para interactuar y
darle protagonismo a pupilos, promoviendo el
pensamiento crítico
 Durante dure la crisis post-María, es
recomendable primar actividades asincrónicas

Relevancia del FC en la EaD
• Honeycutt y Glova (2014) proponen que el ”flip” de
un curso en línea consiste en mover el foco del
instructor al estudiante
• Invertir el diseño del curso para que los estudiantes
ejecuten actividades, apliquen conceptos y se
enfoquen en lograr resultados de aprendizaje de alto
nivel

Relevancia del FC en la EaD
• Honeycutt y Glova (2014) proponen que el ”flip” de
un curso en línea consiste en mover el foco del
instructor al estudiante
• Enfocarse en la construcción de conocimiento
• Conectar con otros
• Desarrollar pensamiento crítico y análisis

Adoptando el FC/FL en EaD
• Excelente manera de
conectar efectivamente
a la comunidad de
aprendizaje
• Permite diseñar
aprendizaje
individualizado
• Usa más TICs, pero el
foco es el aprendizaje

Estrategias para el Online FC
• Honeycutt y Glova (2014) sugieren que:
 Asignemos un scavenger hunt
 Creemos un hashtag para el curso
 Pidamos a los estudiantes que hagan un ejercicio privado de
autoevaluación de sus estilos de aprendizaje y personalidad al inicio
del curso

Variedad de FC… ¿Cómo usar en EaD?

Estrategias de Contenido para el FC

Curaduría de Contenido en el FC

Repositorio de Objetos de Aprendizaje
• Estamos desarrollando un repositorio a nivel de UPR-AC en Share Point
Online de Office 365 para compartir objetos de aprendizaje
• También podemos crear un canal de vídeo para cada profesor en O365
• Importante publicar estos recursos y usar metadatos para facilitar
reutilización

Principios Creación MM para el FC

Camtasia
•Camtasia es muy útil para:
• Grabar conferencias
• Ofrecer demostraciones y adiestramientos
• Aplicar el modelo de Flipped Classroom
• Enseñar a distancia
• Tiene una curva de aprendizaje mediana
• TechSmith provee excelentes tutoriales en
vídeo

•Mejores Prácticas:
• Planificar la sesión: Bosquejo, cue cards,
Power Point speaker notes, Tele Prompter
• Complementar el talking head con
presentaciones e ilustraciones
• Ensayar, ensayar, ensayar: No saldrá de una
• Mantener las grabaciones en segmentos cortos:
3 a 20 minutos
• Complementar las grabaciones con foros, ejercicios,
tareas en grupo
Video Professor

•Mejores Prácticas:
• Grabar en una oficina o espacio silente con
A/C
• Proveer buena iluminación de 3 ó 4 puntos
• Usar una webcam HD y un micrófono de
calidad
• Colocar la webcam a la altura de los ojos
• Usar tiro cerrado, muchos verán el vídeo en
tel.!
• Emplear Camtasia para integrar, audio,
imágenes con presentación y grabación en
vídeo así como demos y visitas web
Video Professor

Conclusión
• El FC permite aplicar estrategias de FL en EaD
• Tenemos variedad de recursos y herramientas disponibles
• Adiestrémonos en su uso e identifiquemos fuentes de recursos y
personal de apoyo
• Comprometámonos con producir Objetos de Aprendizaje de alta
calidad… ¡compartamos productos con nuestros colegas!

Referencias
• Everson, Michelle (2009). 10 things I’ve learned about teaching online. Learn
Magazine. September 2009. Downloaded from:
http://elearnmag.acm.org/featured.cfm?aid=1609990 on September 11, 2016.
• Farmer, Heather M. And Jennifer Ramsdale (2016). Teaching competencies for the
online environment. Canadian Journal of Learning and Technology, Vol. 42, No. 3
Summer. http://www.cjlt.ca/index.php/cjlt/article/view/27471

Referencias
• Bailey, John; Susan Patrick, Carri Schneider, and Tom Vander Ark (2013).
Online Learning: Myths, Reality & Promise. In: Bailey, John; Schneider, Carri;
Vander Ark, Tom (2013-10-06).
• Navigating The Digital Shift: Implementation Strategies For Blended And Online
Learning (Kindle Location 1927-1928).

Referencias
Bart, M. (ed.). (2012). Online student engagement tools and strategies. Faculty Focus Special Report.
Cincinati State (2015). Ten tips and bests practices for developing and teaching distance education. Office of Distance
Learning.
Contact North: Ontario’s Distance Education & Training Network (2013). How to Prepare and Moderate Online Discussions
for Online Learning. Downloaded from: http://teachonline.ca/sites/default/files/tools-
trends/downloads/how_to_plan_for_and_moderate_online_discussions.pdf
Cranney, M., Wallace, L., Alexander, J. L., & Alfano, L. (2011). Instructor’s discussion forum effort: Is it worth it? Journal of
Online learning and Teaching, 7(3), 337‐348.
Cuyahoga Community College. (2013). Best practices: The discussion board. Office of Learning and Innovation.
Freeman Herreid, Clyde and Nancy A. Schiller (2013). Case studies and the flipped classroom. Journal of College Science
teaching, Vol. 42, No. 5.
Honeycutt, Barbi and Sarah Glova (March 31st, 2014). Can You Flip an Online Class?
http://www.facultyfocus.com/articles/blended-flipped-learning/can-flip-online-class/
http://flippedlearning.org
http://www.theflippedclassroom.es
Kim, J. (2013). Influence of group size on students’ participation in online discussion forums. Computers and Education, 62,
123‐129.
Sánchez Galán, José Manuel (2016). “Dar la vuelta a la clase: Introducción al Flipped Classroom.” Actualidad Pedagógica,
2016. iBooks. https://itunes.apple.com/us/book/dar-la-vuelta-a-la-clase-introducci%C3%B3n-al-flipped-
classroom/id1197088070?mt=11
TeacherStream, LLC Mastering Online Discussion Board Facilitation: Resource Guide
TeacherStream, LLC. (2009). Mastering online discussion board facilitation. Edutop
University of Rhode Island. (2015). Best practices in managing online discussions. Teaching Institute.

Thank You!
Eliut D Flores, PhD / eliut.flores@intechsp.com / 1 787 249 4444
Isaías Martínez/ isaias.martinez@intechsp.com / 1 787 210 0637
www.intechsp.com / 1 787 273 0000
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