2. DETERMINE SERVICETYPE CUSTOMER
SERVICES GUIDELINES
KENALPASTI JENIS – JENIS SUPPORT :
1.HELP DESK SUPPORT
2.PHONE SUPPORT
3.SOFTWARE SUPPORT
4.NETWORK SUPPORT
5.COMPUTER SUPPORT
3. DETERMINE AREA OF SERVICES
KENAL PASTI PERKHIDMATAN SOKONGANYANG
DIPERLUKAN OLEH PELANGGAN :
1.SOFTWARE(OS/APPLICATION/ANTIVIRUS)
2.HARDWARE(COMPUTER/NIC)