My presentation during the Digital Enterprise Show Madrid 2016- Digital Insurer

1. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
Data
Driven
Insurance
Digital
Enterprise
Forum.
Madrid
26th
May
2016
ISABEL
FERNÁNDEZ
PEÑUELAS
DisrupLve
Business
Models
&
Digital
GTM
Oracle
EMEA

2. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
Oracle
ConfidenLal
–
Internal/Restricted/Highly
Restricted
2
Our
insurance
expectaLons
are
changing
as
the
world
changes
around
us
RoboLcs
makes
baby
steps
toward
solving
Japan’s
child
care
shortage
(Japan
Times)

3. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
Insurance
Trends

4. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
|
Oracle
ConfidenLal
–
Internal/Restricted/Highly
Restricted
4
Premium
discounts
up
are
available
to
“Movers”
who
take
steps
to
be
more
acLve

5. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
5
Liberty
Mutual
Breaks
into
VC
with
Smart
Home
Investment

6. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
Oracle
ConfidenLal
–
Internal
The
birth
of
a
New
Unicorn
WHY
INSURTECH
IS
THE
NEW
FINTECH?
Where
are
the
emerging
pressures
coming
from?

7. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
7
CB
Insights
November
2015

8. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
|
8
‘Magic
Moments’
Giving
people
what
they
need,
want
&
love
in
this
changing
world

9. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
9
Insurtechs
impact
in
the
Insurance
value
chain
E-­‐Aggregators
Tech
Giants
Sharing
Economy
Data
Driven
Personalised
Bundles
DistribuLon
Underwriing
Risk
Capital
&
Investment
R&D
Claims

10. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
|
Oracle
ConfidenLal
–
Internal
Data
Driven
Insurance
Key
Characteris8cs
for
delivering
‘Magic
Moments’
PersonalisaPon
Pricing
Accuracy
Transparency
Engagement
Data
Driven
Insurance
CharacterisLcs
1. Harness
IoT
data
from
a
range
of
plajorms
and
applying
“Riskology”
in
an
holisLc
way
(car,
health,
home..)
2. Understand
&
predict
customer
behavior
3. Enhance
operaLons
by
minimizing
human
intervenLon
4. Improve
human
decision
making
(when
needed)
5. Engage
customer’s
and
employee’s
with
relevant
and
personalized
products,
services
and
informaLon

11. Copyright
©
2015,
Oracle
and/or
its
affiliates.
All
rights
reserved.
|
Changes
in
personal
circumstances
triggers
insurance
opLons
Partnership
with
car
OEM
–
when
selling
a
car,
individual
gets
free
credits
to
try
pay-­‐as-­‐you
car
Selling
a
car
opLon
to
re-­‐configure
insurance...maybe
transfer
to
a
savings
product?
Example
‘Magic
Moments’
Real-­‐Lme
advice
for
employees
on
handling
customer
queries
using
data
across
the
eco-­‐
system
Chat-­‐bots
for
handling
online
queries
using
ML
capabiliLes
Family
Insurance
Bundle
across
Car,
Home
&
Health
–
based
on
collecLve
risk
profiles
New
connected
(e.g
NEST
cam
for
security
)
products
are
adopted
and
insurance
profile
updated
for
personalized
offers/
comfort/
risk
miLgaLon
Purchases
using
Blockchain
trigger
insurance
changes
Contextual
alerts
to
customers
offering
advice
e.g.
a
safe
place
to
park

12. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
12
The
Data-­‐Privacy
Challenge
Are
they
willing
customer
to
share
their
data?
Insurance
customers
who
share
data
from
their
Nest
device
(smoke
and
carbon
monoxide)
are
eligible
for
discounts
from
Liberty
Mutual
and
American
Family.
Half
of
U.S.
consumers
are
prepared
to
share
biometric
data
to
receive
discounts
on
premiums
-­‐Troubadour
Research
&
ConsulPng.
Transparent
use
of
data

13. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
WHAT
IF?
DATA
RISKOLOGY
Def.
Riskology—the
new
science
of
holisLc
data
from
every
channel,
every
company,
every
asset,
every
device
and
the
human
body
to
reduce
insurance
risk

14. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
|
Infrastructure
as
a
Service
SoUware
as
a
Service
Data
as
a
Service
Oracle
ConfidenLal
–
Internal/Restricted/Highly
Restricted
14
Innovate
@
Speed
and
Scale
using
a
broad
ecosystems
of
data
and
partners,
while
driving
down
cost,
risk
and
Lme
to
market.
PlaVorm
as
a
Service
On
Premise
Emerging
a
new
paradigm
of
Enterprise
as
a
Service
(EaaS)
Enterprise
as
a
Service

15. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
New EaaS Paradigms Impacting Insurance

16. Copyright
©
2015
Oracle
and/or
its
affiliates.
All
rights
reserved.
Cloud
Services
to
Bring
Data
Driven
‘Magic
Moments’
to
Life

17. Copyright
©
2015,
Oracle
and/or
its
affiliates.
All
rights
reserved.
|
Safe
Harbor
Statement
The
preceding
is
intended
to
outline
our
general
product
direcLon.
It
is
intended
for
informaLon
purposes
only,
and
may
not
be
incorporated
into
any
contract.
It
is
not
a
commitment
to
deliver
any
material,
code,
or
funcLonality,
and
should
not
be
relied
upon
in
making
purchasing
decisions.
The
development,
release,
and
Lming
of
any
features
or
funcLonality
described
for
Oracle’s
products
remains
at
the
sole
discreLon
of
Oracle.
17