2. Delany Technology, compañía con 15 años de
historia en el mercado de las
telecomunicaciones, trabajando para Global
Carriers, abre su división de IT hace 5 años
7. Una Misma Plataforma Comunicacional
Buzón VozTeléfono Correo
Electrónico
Móvil
Video Conf
Fax
Mensajería
instantánea
Voip Presencia
Acceso desde
Cualquier sitio
Integrado
con
Aplicaciones
9. Utilizar el poder que el software brinda para desarrollar
una eficiente plataforma comunicacional entre personas
y organizaciones sin importar:
Los Medios
Los Dispositivos
La Ubicación
10. Reduzca sus costos , disminuya
los viajes y aumente la
colaboración
Proporcione una infraestructura
de telefonía más personalizada
para sus empleados
Reduzca las interrupciones y
ayude a sus empleados a
encontrar la gente adecuada,
de inmediato
11. 12
Simplificar la
experiencia de
usuario
Incrementar la
eficiencia operativa
Proveer protección
integrada
Proveer una
plataforma de
software integrada
Mensajería
instantánea
Integración
con
aplicaciones
Colaboración Desde
múltiples
redes
Desde
múltiples
dispositivos
E-Mail/Calendario
ConferenciaVoIP
Identidad y presencia
12.
13.
14. Caracteristicas
Windows Mobile >6
JME support para Nokia S40 y
Motorola RAZR
Single number reach
Sesiones de IM simultaneas
Búsqueda en la GAL
Los empleados pueden usar su telefono movil como una extensión
De su telefono y comunicarse usando presencia e IM
15. Caracteristicas
Experiencia Consistente
Habilidad para invitar usuarios anonimos
Soporte multiplataforma
Web Based Desktop Sharing
Agregar audio haciendo que OCS nos
llame
Los empleados pueden usar una versión Web de Office Communicator para
encontrar personas, ver su presencia, chatear, y compartir escritorio.
16. Caracteristicas
Lista de chat rooms disponibles
Historial
Filtros y Alertas
Archiving
Los equipos pueden colaborar uno con otro participando de discusiones que
persisten a través del tiempo.
17. Caracteristicas
Multi-Call Handling
Cola de conversaciones
Consultative, safe y blind transfer
Music on hold
Historial de conversacion
Asistentes, secretarias, recepcionistas utilizan el poder de la presencia para
administrar y proveer un servicio rapido y eficiente a los que llaman
19. "Estamos muy entusiasmados con las posibilidades que
nos brindan estas nuevas herramientas de comunicación y
colaboración. Ahora, nuestro personal apostado en zonas
remotas está más cerca", Comodoro Ierache, Subjefe de
la Jefatura VI-C3I2.
Funcionalidades Implementadas:
Mensajería Instantánea / Presencia
Video y Web Conference
Telefonía
22. CAL
Client
Server
Standard Edition
Primary Server Roles
installed on a Single Server
Standard CAL* **
IM & Presence
Group Chat
Enterprise CAL* **
Web Conferencing
Audio Conferencing
VoIP
Call Management
Office Communicator 2007 R2
Also included with Office Pro Plus and Enterprise
Enterprise Edition
High Availability
23. CAL Workload OCS 2007 OCS 2007 R2
OCS 2007 R2
Standard CAL IM/Presence/Chat
IM
Group IM
Presence
P2P voice & video
File transfer
Group Chat
OCS 2007 R2
Enterprise CAL
Conferencing
Web Conferencing
Multiparty Collaboration
Application sharing
Desktop Sharing
Dial-In Conferencing
Voice/Telecom
Call routing
User call management
Remote call control
Voice media on
Softphone
Team Call
Delegation
Response Group
Single Number Reach
27. Sistema automático de conmutación por error si un servidor no
está disponible - Automatic failover if a server becomes unavailable.
Sistema automático de conmutación por error si un centro de
datos no está disponible - Automatic failover if a data center becomes unavailable.
Supervivencia en las comunicaciones para las sucursales- Survivable
communications for branch offices.
28. Control de admisión de llamadas para manejar trafico de voz y
video en las zonas restringidas por el trafico de red - Network
agnostic call admission control to manage voice and video traffic on constrained wide area network links.
Communicator "14" tendrá la habilidad de búsqueda de acuerdo a
los perfiles de usuario u otra información para automatizar y
simplificar el proceso de encontrar personas con los conocimientos
específicos sobre una materia en particular
You should usually have this discussion on the title slide. Talk about why the customer is speaking with you about unified communications, ask why they are interested in it and the challenges they are trying to face. Almost always the challenges will fall into the four buckets on this slide. It makes for a nice transition into the presentation and ensures that you have a discussion around the customer’s specific challenges vs. just telling them what you think their challenges are. When discussing the four areas of challenges on the slide, cover the following:
Communications Overload
This is primarily an end-user challenge. Highlight that while more communications modes have become the norm (from phone, to phone + e-mail, to phone + e-mail + conferencing, to phone + e-mail + conferencing + IM), end-users are struggling with which communications modes to use and how to control how and when they are reached. So it is a combination of controlling how they communicate out and how people communicate with them. Also, as we have moved to an “always connected” work life balance in many areas, being able to shut off communication in down time or just to focus on something is critical. Distractions consume as much as 28% of the average U.S. worker’s day, costing $650 billion per year (Business Week, May We Have Your Attention, Please?, June 2008, Maggie Jackson) and while some of these are people looking on the Web, a la Facebook, much of it stems from communications distractions due to people not knowing if they should interrupt someone or not. Clearly users need a way to control all these tools and a streamlined experience.
Distributed teams, partners, and customers
At the same time that communications tools proliferate and controlling communications is becoming more difficult, most employees are seeing increased needs to work with distributed team members, partners, and customers. Whether it is someone across the hall or across an ocean, people need to connect and share information to succeed in the workplace. Sharing information and working together top many CIO concerns. This trend will only continue as organizations become more global, people take advantage of flexible work times and telecommuting, and customers and partners increase their expectations on how closely they work with companies.
Security and compliance
The other issue we are hearing is that there is an increasing risk in insecure communications and that the need for more transparency is driving increased compliance needs. While communications modes proliferate, so do the attack vectors that people wishing to cause harm can use. And the cost of securing disparate systems is extremely expensive. Across communications modes we need to move to a more uniform security model that doesn’t incur so much cost. The same is true with compliance. As companies struggle to manage communications within their new and evolving compliance policies, they are also seeing increased complexity and cost.
High cost of communications
The increased modes of communications, increased requirements people have in working together, and the increased need to manage secure and compliant communications in a world of increasing transparency are leading to increased costs for companies. In many cases the costs of not communicating are far higher than the costs of communication, so people end up paying the price. But the many different tools and the disparate networks bring in cost not just from the solution acquisition costs, but also the costs of managing and maintaining the solutions. Not to mention the costs that end-users incur trying to use the solutions and playing communications tag over phone, e-mail, and IM. Our studies show that the cost of managing communications solutions far outweighs every other cost element, so streamlining that experience on the backend is critical.
These challenges, and the opportunity to help solve them, is what drives our investment in Unified Communications.