"Managing Online Communities: An e-moderation collaborately constructed paper" de Teadira Perez y Raymond Marquina

2. A Proposal (collaboratively created and edited
document) for:
 Organizing virtual events.
 Guiding e-moderators to assist e-speakers during
their e-presentations.

3.  Guidelines for moderating video-conferences.
 Results from a survey.
 Recommendations.

4.  Support academic events and/or activities using on-line platforms that
allow users to communicate synchronously and work collaboratively
through multimedia content (audio, text and video).
 Register the paper under the Creative Commons License in order to be
used and validated by different people using on-line platforms.
 Analyze participants’ feedback and use this information to edit this
document.
 Publish a final document, under the Creative Common License, edited
collaboratively considering the feedback generated from different on-line
scenarios and e-moderators

6. Gather
educators
Synchronous
Online video- worldwide to
communication –
conference share and
real-time
platforms discuss topics of
communication.
their interest
and expertise.

7. To assist logistically and technically
the e-presenter and the audience.
Plan
Organize
Monitor
Evaluate

8. • e-moderators make
decisions about the
agenda, the netiquette, the
general guidelines, among
others, to successfully run
Guidelines on-line events.

9. E-moderators play multiple roles: are they really needed?
E-moderators are needed – to facilitate communication and interaction, to guarantee
access to the e-platform and to manage it.
Organized, motivating, encouraging, approachable,
flexible and IT competent.
E-moderators´ skills: only IT experts?
 Pedagogical role: they need to know how to pace the discussion and use on-line
time and to be able to be polite and respectful in on-line written and oral
communication
 Social role: they need to know when to use on-line strategies for interaction in
order to introduce the audience to e-presenter.
 Technical role: They need to be confident in the operational understanding of the
e-platform.
 Managerial or organizational role: e-moderators’ need to establish an on-line
identity and show a positive attitude, commitment and enthusiasm.

11. Before During After
Select the video-conference Manage and administer the e- Write and share via social
platform. platform effectively to allow networks a summary of the
equal participation. main issues discussed during
the video-conference.
Configure the video-conference Have an alternative plan in case Find ways of hosting an open-
session. technical problems may arise. forum to promote discussion
between the e-presenter and
the audience.
Identify the e-moderators Have audio and text control.
Define the e-tool that e- Socialize with the audience Download the video-conference
moderators are going to use for while technically setting up the recording to edit it and create a
communication. e-platform before the e- reduced version.
presentation and after the
round of questions.

12. Before During After
Create a database to register Establish turn taking and the Upload video-conferences to a
the contact details of e- protocol for the chat. video channel to create an open
moderators and e-presenters. repository.
Elaborate technical guidelines in Close the video-conference Ask for participant´s feedback
case the e-presenter needs providing a final comment to the through an online survey.
extra resources. audience.
Evaluate participant´s feedback
in order to edit these guidelines.

13. IT skills Plan Manage
Have enough IT skills Organize and plan
to manage and video-conferences
administer the jointly with the e-
platform. moderation team Be sure all the video-
and the general conference material
organizing is organized and
committee of the on- uploaded to the on-
Organize training
line event. line platform before
sessions with e-
presenters before the video-
the video- conference.
conference. Plan Have an agenda and
training sessions an alternative plan in
with less trained e- case any technical
moderators problem arises.

14. Experts in the area
and on-line events
organizers are still
needed to use
these guidelines
and validate them
in order to continue
enriching this
experience and
opening windows
to the e-
moderation world.