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• Tone & persona
• Risk tolerance
• Creativity
r
                                     pany o
                           th e c om
                    self as stomers
             of your our cu
St ep outside hat do y              o m you?
      brand.
             W              want fr
What others say about you is far more important
       than what you say about yourself
Most companies measure:   Are you measuring?:


Legal Risks                What’s being said
                           about you online

Compliance                 Customer sentiment
                           online
Financial Results
                           Employee
                           engagement
I know that 50% of my advertising is working,
         I just don’t know which 50%
*HubSpot’s 2011 State of
Inbound Marketing report
Social Media Strategy and Management
Social Media Strategy and Management

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Social Media Strategy and Management

  • 1.
  • 2.
  • 3. • Tone & persona • Risk tolerance • Creativity
  • 4.
  • 5.
  • 6.
  • 7. r pany o th e c om self as stomers of your our cu St ep outside hat do y o m you? brand. W want fr
  • 8.
  • 9.
  • 10. What others say about you is far more important than what you say about yourself
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. Most companies measure: Are you measuring?: Legal Risks What’s being said about you online Compliance Customer sentiment online Financial Results Employee engagement
  • 16.
  • 17. I know that 50% of my advertising is working, I just don’t know which 50%
  • 18. *HubSpot’s 2011 State of Inbound Marketing report

Notas del editor

  1. www.3doc.com.au
  2. Many large companies are using social platforms as just another broadcast mechanism. Can do this if you have huge advertising budget and tack it on the end
  3. Do you want to be like everyone else or do you want to stand out from the crowd?
  4. People engage with things they are emotional about www.socialmediology.com.au 17/10/12
  5. What do your customers WANT from you? Not even NEED from you!
  6. Traditional sales funnel ends at sale
  7. This holds tremendous value and is often overlooked in the ROI debate Exposure, Influence and Engagement –rarely found in other forms of marketing.
  8. Traditional sales funnel ends at sale
  9. If you’ve got the mindset for social media in your business, don’t figure it out later.