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Are customer expectations on the rise? If so, what role (if any) does technology play in shaping expectations? According to Brad Cleveland, today's customers have ten key expectations. (Check them out here: http://www.icmi.com/Resources/Customer-Experience/2015/10/Ten-Customer-Expectations-and-How-They-Are-Changing)
We spent some time exploring these expectations during #ICMIchat. Find out what our participants are doing to meet their customer's needs.