Are customer expectations on the rise? If so, what role (if any) does technology play in shaping expectations? According to Brad Cleveland, today's customers have ten key expectations. (Check them out here: http://www.icmi.com/Resources/Customer-Experience/2015/10/Ten-Customer-Expectations-and-How-They-Are-Changing) We spent some time exploring these expectations during #ICMIchat. Find out what our participants are doing to meet their customer's needs.

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How
to
Meet
the
Needs
of
Today’s
Connected
Customers

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Service
Expectations
Among
Contact
Center
Pros

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Contact
Center
Accessibility
in
Today’s
Connected
World

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How
to
Empower
the
Frontline

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Barriers
to
Achieving
First
Contact
Resolution

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Best
Practices
for
Customer
Follow-­‐Up

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Demonstrating
Social
&
Ethical
Responsibility

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