1. Melanie G.M. Hendrickson
3897 Wilcoxson Drive, Fairfax, Virginia 22031
(703) 978-8637
mgmhendrickson@gmail.com
PROFESSIONAL EXPERIENCE
Financial Manager September 1997 - Present
AECOM RECOVERY ARLINGTON, VIRGINIA
Manages the entire invoicing system for AECOM Recovery’s six FEMA Public Assistance contracts. Has
processed over 6,550 invoices valued at over $1.1 billion, with a 100% reimbursement rate.
Accomplishments include the development, implementation and supervision of a web-based invoicing
management system that has streamlined AECOM Recovery’s invoice workflow process and significantly
reduced invoice processing costs and errors. Further, automated invoicing has resulted in record
reductions to invoice reimbursement times, thereby improving cash flow management. Performs
QA/QC on invoicing of all costs for over 25 corporate entities and their employees, which may exceed
200 personnel at any given time. Created multiple invoicing templates were adopted by the client and
remain in use today. Responsibilities include:
• Review and approve company invoices submitted in the web-based invoicing management
system; prepare master invoices to the client for services rendered
• Serve as main point of contact for FEMA for all invoicing information and reports; maintain
strong working relationships with the FEMA contracting officer, the FEMA finance
administrator, and FEMA field task monitors
• Monitor budgets established by approved work plans, and maintain actual cost and forecast-to-
complete information in the invoice management system
• Manage task order-related files for completeness and audit-worthiness; maintain master file
systems for document control and retains the project history
• Analyze, interpret, or disseminate system performance data
• Prepare support documentation and training materials for end users of the invoice
management system, and propose recommendations for improving system capabilities
• Monitor regulatory activity to maintain compliance with records and document management
laws; ensure compliance with federal, state and company policies, procedures and regulations
including Sarbanes-Oxley
Operations Assistant September 1988 - September 1997
THE BANK OF NORTHERN VIRGINIA ARLINGTON, VIRGINIA
Initially hired as an assistant for general administrative purposes, but was quickly promoted to
operations assistant. Had significant responsibility for the day-to-day operations of the bank, including
the following tasks:
• Daily settlement of the bank’s general ledger accounts
• Reconciliation of daily cash positions with the Federal Reserve Bank
• Submission of daily treasury tax and loan payments to Federal Reserve Bank
• Compilation of statistical, financial, accounting or auditing reports and tables pertaining to such
matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
Additionally, served as human resources administer whose duties included:
• Bi-monthly payroll for staff of 20
• Tracking vacation, compensatory and sick leave
• Yearly account maintenance on individual benefit plans
• Processing of monthly 401K contributions/matches
• Maintaining direct interaction and communication with senior bank management, ADP account
representatives and various insurance companies to provide assistance with employee issues
and discrepancies

2. PROFESSIONAL EXPERIENCE (continued)
Receptionist/Accounts Payable Clerk April 1988 - September 1988
VIRGINIA COMMERCE BANK ARLINGTON, VIRGINIA
Hired as a receptionist and switchboard operator to provide customer service to bank customers and
manage routine correspondence. Was quickly promoted to accounts payable clerk, with the following
assigned duties:
• Provide QA/QC on figures, postings and documents to ensure correct entry, mathematical
accuracy and proper coding
• Classify, record and summarize numerical and financial data to compile and keep financial
records, using journals and ledgers or computers
• Code documents according to company procedures
• Perform bank record reconciliation; catalog and report any discrepancies found in records
• Calculate and prepare checks for expenses and account receivables
Receptionist/Secretary August 1987 - April 1988
WASHINGTON DEVELOPMENT AND MANAGEMENT CORPORATION WASHINGTON, D.C.
Began with minimum responsibilities but rapidly developed management’s confidence, as demonstrated
by the following responsibilities:
• Operate a 10-line telephone switchboard to answer, screen or forward calls, provide
information, take messages or schedule appointments
• Greet persons entering the establishment, determine nature and purpose of visit, and direct or
escort them to specific destinations
• Transmit information or documents to customers using computer, mail or facsimile machine
• Listen to and resolve complaints from customers or the public
• Perform administrative support tasks such as proofreading, transcribing handwritten
information, or operating calculators to work with pay records, invoices, balance sheets and
other documents
• File and maintain records
• Collect, sort, distribute or prepare mail, messages or courier deliveries
• Receive payment and record receipts for services
• Keep a current record of staff members’ whereabouts and availability
EDUCATION
High School Diploma
T.C. WILLIAMS HIGH SCHOOL, ALEXANDRIA, VA
Completed various continuing education courses at Northern Virginia Community College, attended
multiple professional seminars, and completed company-sponsored classroom instructional programs.
ADDITIONAL SKILLS
Proficient in Microsoft Office products, Oracle, ADP’s Windows Software
Typing/computer skill of 60 words per minute
Excellent communication skills and attention to detail
COMMUNITY INVOLVEMENT
Christmas in April

3. American Cancer Society Clean Air Challenge Bike Trek
Susan G. Komen 3-Day – Philadelphia 2015 & 2016