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Building
Business Resilience
in Practice
A N G E L D I A Z - M A R O T O
Building Resilience became a key factor in
any business strategy
Adversity vs. Trauma
Choose ...
adversity or trauma.
What is resilience?
Ability to adapt to a disturbing
agent or an adverse state or
situation.
Business resilience?
Business Resilience: the ability to
rapidly adapt and respond to
business disruptions, safeguard
people and assets, while maintaining
continuous business operations.
Futures thinking
Forecast
vs.
Prediction
vs.
Foresight
Forecast
Forecast
Time
Now
Prediction
Prediction
Time
Now
Foresight
Time
Now
Beneficial
Scenarios
Harmful
Scenarios
Projected future
Time
Now
Beneficial
Scenarios
Harmful
Scenarios
Projected future
Probable
Time
Now
Beneficial
Scenarios
Harmful
Scenarios
Projected future
Plausible
Probable
Time
Now
Beneficial
Scenarios
Harmful
Scenarios
Projected future
Plausible
Probable
Possible
Time
Now
Beneficial
Scenarios
Harmful
Scenarios
Projected future
Plausible
Probable
Possible
Time
Now
Desirable
Beneficial
Scenarios
Harmful
Scenarios
Projected future
Plausible
Preposterous
Probable
Possible
Time
Now
Desirable
Beneficial
Scenarios
Harmful
Scenarios
Projected future
Plausible
Preposterous
Probable
Possible
Time
Now
Desirable
Beneficial
Scenarios
Harmful
Scenarios
JOSEPH VOROS, THE ‘FUTURES CONE’
Trends
Present knowledge
Future Knowledge
Unthinkable
Value Judgements
Extrapolated
Projected future
Plausible
Probable
Possible
Desirable
Standardization
Efficiency
Adaptability
Innovation
Contingency Planning
Business Resilience
Risk Management Plan
Business continuity plan
Time
Threatening
Disruptive innovation
Contingency Planning
Business Resilience
Risk Management Plan
Business continuity plan
Time
Threatening
Disruptive innovation
Why now?
Business Resilience
Time
Disruptive innovation
New threats
Bigger impact
Frequent disruptive changes is the
new normal.
Agility is necessary, but
not enough
Quality
Agility
Resilience
Eficiency
Agile mindset is not enough,
we need Foresight mindset
A new ability
5 Steps to Build business
Resilience
Raise awareness from a
systemic perspective
F
O
M
H
EXTERNAL
PEOPLE
INTERNAL
ARTIFACTS
Dimensions of
Business Resilience
Market - market position, reputation, market
share, marketing, sales
M
H
F
O
Financial - finances, accounting,
administration, procurement, auditing, legal
Human Capital - organisational structure,
culture, governance, policies, talent
acquisition and retention
Operational - production, supply chain
management/ distribution/logistics
Run crisis simulations
Resilience and complexity
In Chaos, practice is
generally novel, either by
accident or, in the liminal
area, by design. In the liminal
area of Confused, practice is
aporetic - the deliberate
creation of paradox and
puzzlement to get people
thinking differently.
Complex Complicated
Clear
Chaotic
Business Resilience and Disruptive Innovation Framework
DEFINITION
IMPLEMENTATION
RESPONSE
EVALUATION
M
H
F
O
Resilience
Development Team
Business
Resilience
Repository
Quick crisis simulation
(QCS)
Quick Crisis Simulation (QCS) cycle
DEFINITION
IMPLEMENTATION
RESPONSE
EVALUATION
M
H
F
O
Stakeholders
Resilience
Development Team
Business
Resilience
Repository
M
H
F
O
Impact Analisys Action Design
Scenario
Response
Evaluation
Scenario
Response
Confirmation
DEFINITION
M
H
F
O
IMPACT ANALYSIS
ACTION DESIGN
Scenario
Response
Evaluation
Owner Impact
Action
Action
Owner Impact
Action
Action
Owner Impact
Action
Action
Owner Impact
Action
Action
Business Resilience Repository
Allies
Action
Allies
Action
Allies
Action
Allies
Action
Trigger
Trigger
Trigger
Trigger
Timing
Timing
Timing
Timing
Timing
Timing
Timing
Timing
Timing
Timing
Timing
Timing
Full Crisis Simulation (FCS)
Full Crisis Simulation (FCS) cycle
DEFINITION
IMPLEMENTATION
RESPONSE
EVALUATION
M
H
F
O
Stakeholders
Resilience
Development Team
Business
Resilience
Repository
Proposed
Scenario
Response
Scenario Design Team
Focus Area Community
Resilience
Development Team
GOV
Resilience
Development Team
Resilience
Development Team
Stakeholders
Focus Area Community
M
H
F
O
Disruptive
Scenario
Description
Reviewed
Scenario
Response
Confirmed
Scenario
Response
Futures
thinking
RDOS
Simulation
Review
Resilience
Strategy
comitee
Train and implement for
Response Design Open Space
(RDOS)
Response Design Open Space
(RDOS)
Response Design Open Space (RDOS) cycle
FRAME
PROTOTYPE
OBSERVE
IDEATE
M
H
F
O
Business
Resilience
Repository
Focus Area Community
Resilience
Development Team
GOV
Resilience
Development Team
Scenario
Response
IMPLEMENT
OPEN THE SPACE & SWARM
Activate new collaboration
structures and
governance strategies
Don't be alone
Enable cross-functional cross-
department and cross-organization
networks
Enable more decision makers
Shape a resilient culture
New Mindset
New level of responsibility:
To do whatever is in your
hand to ensure the continuity
of the business.
Collaboration
Acceptance
Optimism
Long term
thinking
Solution Focus
Belonging
Purpose
Shared
responsibility
Trust
VALUES
Develop leaders that build
Resilience
Leadership that builds
Resilience
Diversify your business
Large resilient organizations are
networks of inter-related and
diversified startup "farms".
Large resilient organizations are
networks of inter-related and
diversified startup "farms".
Building Resilience became a key factor in
any business strategy.
What to do now?
....
Run your first crisis
simulation.
Angel Diaz-Maroto
www.dmagilecoaching.com
linkedin.com/in/adiazmaroto
Certified Scrum Trainer (CST),
Certified Enterprise Coach (CEC) &
Certified Agile Leadership Educator
(CALE) by the Scrum Alliance —
Professional Certified Coach by the
International Coach Federation.
Some of our customers

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