Expanding an Agile Culture in organisations with Design thinking @ Agile Day Riga
Design Thinking refers to the methods and processes to investigate complex problems in highly uncertain systems, acquiring information, analysing knowledge, and positing solutions. This workshop is about the usage of this process to better understand organisation's culture and minimise resistance to change in the creation of an Agile culture. The strategy is to combine empathy for the context, creativity in the generation of insights and solutions, and rationality to analyse and fit solutions to the context. This solutions are aimed to create reasons for people in the organisation to embrace Agile. This iterative process of observation, ideation and implementation can be integrated within your retrospectives and also applied outside IT to create a continuous improvement engine for organisational culture in organisations. This workshop is about how to use a design thinking process an techniques to better understand organisation's culture and minimize resistance to change in the creation of an Agile culture. The strategy is to combine empathy for the context, creativity in the generation of insights and solutions, and rationality to analyze and fit solutions to the context. This solutions are aimed to create reasons for people in the organisation to embrace Agile. You'll also learn some useful design thinking techniques that you can use in your retrospectives!!
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Expanding an Agile Culture in organisations with Design thinking @ Agile Day Riga
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Notas del editor
- Using design thinking to hack culture in organizations
- What can I change?
- Develop your empathy.
- How?
- Design Thinking refers to the methods and processes to investigatecomplex problems in highly uncertain systems, acquiring information,analyzing knowledge, and positing solutions. It basically consist on a series of activities divided in 3 phases: Observation, Ideation and prototyping. In each of this phases information diverge and then converge in some chosen insights. The design thinking process start with the identification of a problem (vision) and ends with the prototype validation.
- Let’s play! (The actual workshop starts here, so team up and choose the hypothetical situation that each team is going to use for the exercise)
- Observation. In this phase we’ll explore the subject in discussion.
- Personas. Brainstorm and collect as much personal information as possible about this Hypothetical persona in our organization. Use post-it notes, stickers, magazines or whatever you need.
- Empathy Map. Brainstorm about how this persona behaves regarding agile. Using post-it notes to describe what we believe he thinks, feels, says and hear about Agile.
- Ideation. In this phase we’ll generate ideas that will be turned in actions.
- Think in reverse. Brainstorm and gather post-it notes with things that we or other people in the organization can do in order to make this persona TO HATE Agile. Tip: Go crazy!!
- Pattern Breaker. Identify and gather patterns out of the previous information and suggest pattern breakers (actions that can’t prevent that pattern to materialize)Example: PATTERN (Fear of losing status) INSIGHTS (From personas: Manager, nice car, high salary. From Empathy map: Hear that management doesn’t fin in an agile environment, feels fear. From think in reverse: telling him that is not allowed to ask the team for any forecast) PATTER BREAKER (the coach explain him how important for the team is being supported and protected by him)
- Prototyping. In this phase we create a prototype of our solution
- Storyboards. Draw stories where you implement pattern breakers that you have previously designed. Optionally insights can be collected bellow the related picture.
- Wrapping Up. People are first people and then professionals at work. Don’t expect people to change for professional reasons, but develop your empathy and find personal reasons for them to change, then help them finding out.