The road to the influence and impact in the solutions

1. .
Dr. Jose Alberto Santos. www.retcenter.org
coachanges@gmail.com

2. • The most effective
people know how to
ask, promise, offer,
compromise, make
claims and make
judgments that
open possibilities
through influencing
their various
expressions.
THE POWER OF CONVERSATIONS

3. • The conversations
determine:
• What is possible
• Performance
effectiveness
THE POWER OF CONVERSATIONS

4.  Effective conversational design demands creating
conditions, finding the right time, and an interruption-
free place for your opening, where something like
this could happen:

5.  Juan, I am perceiving that every time I seek to
converse with you, you avoid me or you are
uncomfortable to speak. I want us to open a
conversation about the blocks that prevent open and
friendly communication.

6.  “INFLUENCE AND IMPACT ”

7. LISTEN
LISTEN: HEAR + INTERPRET
• We speak to be heard.
• Listening validates speaking.
• Speaking does not guarantee listening, everyone
says what they say and listens to what they hear.
• We listen from our social and personal history.
• Listening is not produced, it "happens to us".

9. “INFLUENCE AND
IMPACT ”
Considerations:
There are several
strategies of
influence.
The most suitable
strategy will depend
on:

10.  The people we must influence.

11.  “INFLUENCE AND IMPACT ”
 The personal relationship with them.
 Available time
 The distribution of power
 And the situation in particular.

12. Empower
Make others feel valued through praise, recognition and
participation in decision-making, planning and
implementing useful ideas.

13. Empower
Negotiate.
Achieve support through requests, offers and promises
reaching mutually satisfactory agreements.

14. Empower
Make judgments and affirmations, memorable and
impactful, to achieve the support of the people.
Persuade with facts and demonstrations.
Use examples, testimonials, facts, and data to convince
others.Use the position you have to achieve purposes.

15.  Speaking in the first person, without accusing the
other, or wanting to convince him of our way of seeing
things.
 Prioritize the importance of relationships, over
defending positions.
 Make requests, instead of waiting for the other to
guess me.
 Separate the person from the problem.
 Distinguish facts from interpretations.
 Pay attention to the commitments I make when
speaking.
 Maintain an open and friendly posture, modulated tone
of voice, appropriate gestures, gestures and
conversational content that open up possibilities in the
relationship and the legitimate purposes sought.