Microsoft teams más alla de la colaboración entre equipos
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El nuevo ambiente de colaboración de Office 365.
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Microsoft teams más alla de la colaboración entre equipos
- 2. © 2017. Todos los derechos reservados. Comunidad365® #ENFOCO365 #ENFOCO365 Más allá de la colaboración entre equipos Microsoft Teams Fabián Imaz Siderys fabiani@siderys.com - @fabianimaz 17/07/2017
- 3. © 2017. Todos los derechos reservados. Comunidad365® #ENFOCO365 #ENFOCO365 El mundo está cambiando Colaboración
- 4. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Esta cambiando el mundo Geographically Distributed Need varied ways to connect across locations and time-zones Internal & External Team Members Team members outside the firewall need unfettered access Multi-Generation Workforce Different expectations and preferences for tools Los empleados trabajan casi 2xel número de equipos, en comparación con hace 5 años Distribuido geográficamente Formas variadas de conectarse a través de ubicaciones y zonas horarias Miembros del Equipo Interno y Externo Los miembros del equipo fuera del la organización necesitan acceso sin restricciones Fuerza de trabajo multi generacional Diferentes expectativas y preferencias por herramientas
- 5. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Co-Authoring Content Chat-based Workspace Sites & Content Management Enterprise Social Mail & Calendar Voice, Video & Meetings Tiempo Perdido El cambio de contexto entre diferentes aplicaciones drena la atención y el tiempo Dependencia IT Un conjunto de herramientas incompleto puede conducir a inseguridad, incumplimiento y riesgo Aplicaciones aisladas Fricción entre aplicaciones - múltiples inicios de sesión, dificultad para compartir y descubrir información Todos tienen diferentes necesidades
- 6. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Office 365 Diseñado para el estilo de trabajo único de cada grupo SharePoint Teams Office 365 ProPlus Yammer Outlook Skype Sites & Content Management Chat-based Workspace Co-Authoring Content Enterprise Social Mail & Calendar Voice, Video & Meetings Office 365 Groups Solución Completa de Colaboración Office 365 responde a las necesidades de colaboración de toda la empresa Experiencias Integradas Office 365 Groups y Graph permiten experiencias integradas que facilitan una colaboración eficaz Seguridad y Cumplimiento Office 365 ofrece la seguridad, el cumplimiento y la capacidad de administración que se requieren en el lugar de trabajo de hoy en día
- 7. © 2017. Todos los derechos reservados. Comunidad365® #ENFOCO365 #ENFOCO365 Microsoft Teams Centro de colaboración para las nuevos equipos de trabajo
- 8. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Chat para los equipos Comunicar en el momento y mantener a todos informados Personalizable para cada equipo Adapte su espacio de trabajo para incluir el contenido y las capacidades que su equipo necesita todos los días. Un lugar para los equipos de trabajo Dele a su equipo acceso rápido a la información que necesitan Oficina 365 Seguridad para cada equipo Características de seguridad y cumplimiento de nivel empresarial que espera de Office 365
- 9. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Las personas pueden ver el contenido y el historial del chat en cualquier momento. Los chats y actividades de equipo son visibles para todo el equipo. Utilice chats privados para conversaciones en grupos pequeños. Únase a una video llamada de Skype para reunirse en tiempo real. Conéctese a través de varios dispositivos.
- 10. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Chat, contenido, personas y herramientas viven en un espacio de trabajo de equipo. Los equipos tienen acceso rápido a la información que necesitan. Integrado con SharePoint, OneNote y Skype para empresas. Trabajar con Office y otros documentos en la aplicación.
- 11. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Añada pestañas para proporcionar acceso rápido a los documentos y servicios de nube utilizados con más frecuencia. Explorar datos y tomar acciones rápidas con robots. Extraiga los conectores de Office 365 para obtener actualizaciones de herramientas y servicios de terceros. Acceda a las API de previsualización del desarrollador para crear integraciones.
- 12. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Apoyo a normas amplias de cumplimiento: ISO27018 / 01, SOC 1 y 2, HIPPA, Cláusulas modelo de la UE y más Encriptación de datos en todo momento Autenticación de múltiples factores para una mayor protección de identidad. Salvaguardas sólidas de la privacidad del cliente.
- 13. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Obtenga respuestas rápidas de PMs y Sales Ops Comparte las ganancias de clientes claves Obtener notificaciones de oportunidades y menciones de oferta Comparta las últimas noticias de la compañía, productos y competidores
- 14. © 2017. Todos los derechos reservados. Comunidad365® #ENFOCO365 #ENFOCO365 Arquitectura Que hay por debajo de Microsoft Teams
- 15. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Cada equipo obtiene un sitio moderno de SPO Cada equipo obtiene una bandeja de entrada EXO (Historial de conversaciones + Calendario) Cada equipo obtiene un Grupo de Office 365 Cada equipo obtiene un objeto de AAD Cada Equipos obtiene una pestaña Notebook + A Wiki Cada equipo tiene funciones de llamadas y llamadas de video
- 16. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios
- 17. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios La experiencia de Grupo es llevada a Teams Acceso a las aplicaciones de Office 365 Un Grupo es creado Azure Active Directory Identity, Resource URLs, Owners, Members Los usuarios crean un nuevo Team Los equipos aprovechan algunas de las funciones integradas de los grupos: Política AAD para la creación de grupos Grupos de Office 365 Soft- Eliminar Sin embargo, algunas funciones de Grupos no están disponibles todavía en Equipos: • Política de nomenclatura (está llegando) • Usuarios externos / invitados (está llegando)
- 18. © 2017. Todos los derechos reservados. Comunidad365® #ENFOCO365 #ENFOCO365 Extensibilidad Construyendo nuestro entorno de colaboración
- 19. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Bots Ayudar a los usuarios a realizar tareas Connectors Publicar actualizaciones en los canales Tabs Contenido rico dentro de los equipos
- 20. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Exponer Web UX integrado a una aplicación web / de escritorio Obtenga acceso instantáneo a una aplicación en el contexto adecuado, proporcionando características de colaboración en torno a su contenido. Ejemplos: Panel de control Power BI con uso diario, Gestión de tareas de grupo Las pestañas se basan en el Framework Tabs Tabs
- 21. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios T-Bot: Acelera el trabajo de los equipos de forma respondiendo a sus preguntas y proporcionándoles ayuda 22 bots (*) disponibles por: Polly | Hipmunk | Grobow | KAYAK | Meekan | Sapho | Workbot | Statsbot | ... (*) 30 bots si habilita la vista previa de Desarrolladores de Equipos Bots
- 22. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Una gran manera de obtener información útil y contenido en cada equipo: Enviar notificaciones a los canales Los conectores notifican a los miembros del equipo sobre la actividad que ocurre en los servicios externos Las actualizaciones se muestran como tarjetas ricas en los canales Connectors
- 23. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Tienda Office Conéctese a la tienda de Office para obtener aplicaciones Mensajes Interactivos Agregue interacción rica a sus tarjetas de conector Notificaciones de Actividad Involucrar a los usuarios a través de notificaciones Componer Extensiones Permitir a los usuarios consultar y compartir tarjetas en conversaciones Disponible en la vista previa del desarrollador
- 24. © 2017. Todos los derechos reservados. Comunidad365®#ENFOCO365 Microsoft Teams en Acción
- 25. #ENFOCO365 Por Comunidad365® | Grupo de Usuarios Muchas Gracias @fabianimaz
Notas del editor
- Objective: Show how the increase in volume of collaboration has led to an increase in specialized tools to address new scenarios Over the past few years, there’s been a dramatic increase in the amount of collaboration. Employees are on 2x as many teams as 5 years ago As business becomes increasingly global and cross-functional, silos are breaking down, connectivity is increasing, and teamwork is seen as a key to organizational success. The amount of time employees spend engaged in “collaborative” work – in meetings, on phone calls or answering emails – has increased by about 50%. Perhaps even more significantly, this kind of work now takes up 80% or more of employees’ time. In addition to an increase in the amount of collaboration, there are other characteristics that are different about how we’re working together today. People on teams are a mix of employees and outside vendors. For example, already in the US, 40% of the workforce is contingent worker. Teams have remote members, either remote from home, or because on the road or because located in different geography. For the first time, 4 generations are working alongside each other and have different expectations about the tools they use to communicate and collaborate. Main point to land: This increase in the volume of collaboration and the diversity in scenarios has driven an appetite for specialized tools to address new scenarios.
- Objective: Show that companies are already using a diverse toolset, whether approved or shadow IT When we peel back the covers and look at how companies are working today, we see a myriad of tools in use. Some are familiar – email, content sites and video conference. But others are newer like chat and enterprise social. The reason multiple collaboration tools are in use is because every group is unique and has their own functional needs and workstyle. Some will use only email while others will live primarily in chat. And if end users don’t find the IT approved option for their preferred tool, they’ll simply download the consumer grade version and that leads to a terrible user experience with multiple logins, difficulty sharing and no single view of content. This poses a significant risk for organizations as shadow IT develops and there’s no way to uniformly manage a user’s access, ensure security or service compliance needs.
- Objective: Show that Office 365 meets the diverse needs of teams with an integrated solution that is secure We’ve designed Office 365 to meet the unique needs of every group. For each of those categories of collaboration, Office 365 includes a purpose-built application. Skype for video/voice online meetings, SharePoint for content management, [list others on slide]. Together, these create a holistic collaboration solution. What’s unique about Office 365 is that all of these applications are built on a shared foundation of intelligent services. Office 365 Groups is the secret sauce for collaboration in Office 365. Groups is a service that provides a single identity for teams across the different applications in Office 365 so it’s easy to collaborate in whichever app you want to or need to. The Microsoft Graph uses machine learning to map the connections between people and content in O365 and infuse this intelligence into all of your application experiences, helping you discover relevant content and save time through more efficient connections. All of this is built on the secure, compliant infrastructure of Office 365 backed by Microsoft’s commitment to security, privacy and compliance.
- Objective: Land first what Microsoft Teams is: chat based collaboration for teams Talking points: Microsoft Teams allows team to communicate in real time and keep everyone in the know at the same time. All team members can see and contribute to the team chat, seeing chat history at any time to recall past discussions and decisions. You have the flexibility to create private chats for small group conversations with one or many people for when a conversation needs to be taken offline. You stay on top of all of the activity with notifications which alert you to when you’ve been @mentioned or when someone’s replied to a conversation you’re a part of. You can also receive Skype for Business chat messages on Microsoft Teams so that you have one place for your team communications. For when you need to talk face to face, you can start a video call from any Microsoft Teams chat, whether a team chat or private chat. Turn off video if you just want an audio call. You can also join scheduled Skype for Business meetings from Microsoft Teams as your one place for team communications. And of course, you can use Microsoft Teams across all your devices as we support Microsoft Teams on Windows, Mac, iOS, Android, Windows Phone and on web
- Objective: Expand Microsoft Teams value: differentiated with power of Office 365 integration Talking points: Not long only is Microsoft Teams the place for your team chat communications, it’s also a hub for your team’s collaboration. You find in a single place the chat conversations with your team, files, team members, and everyday tools. We’ll talk about everyday tools later in this presentation. Because Microsoft Teams is integrated with Office 365, teams have quick access to the information they need whether they are files shared through SharePoint or notes in OneNote. Excel, PowerPoint, Word, PDFs and other documents can be shared and opened right in the app. If you can’t immediately find what you need you can search in Microsoft Teams for people, files, chats and links. You can move easily between multiple Microsoft Teams so it’s easy to see what’s going on across teams, across channels, across chats. It’s also easy to set up and manage, whether you’re IT or an end user. Because it’s part of Office 365, all of your team members are instantly there
- Objective: Show Microsoft Teams is also flexible to meet the individual needs of different organizations Talking points: Microsoft Teams gives you the flexibility to create a workspace that fits your teams’ needs. Add new tabs to a channel for quick access to frequently used documents and cloud services like PowerPoint and Planner. We are also working with partners like Zendesk, Asana, and Intercom who are developing 3rd party integrations coming soon. Tabs are used to surface content in its native format, allowing for rich collaboration in the right context. Explore data and take quick actions with bots like Tbot. Additional 3rd party bots are coming soon for Polly, Meekan, Workato and many others. With more than 70 Office 365 Connectors from services like Twitter, Dynamics CRM Online, VSTS or GitHub, available now, you can send rich notifications right into a channel. These are great for notifying a team about required actions, completed transactions, breaking news, and other real-time updates. [For developers, the Microsoft Teams Developer Platform is now in preview and allows you to integrate your offering on our rich collaboration canvas, whether it’s a custom app for your enterprise or a cloud-based service.]
- Objective: Differentiate Microsoft Teams through Office 365 platform of security, privacy, transparency and global reach Talking points: Office 365 has strong commitments around security, compliance, privacy and transparency. Microsoft Teams was built using these same principles to deliver an enterprise grade platform. From the start, Microsoft Teams was architected with compliance, authentication and privacy in mind. Microsoft Teams will have compliance built-in, with support for industry standards including ISO 27001 and 27018, SOC 1 and SOC 2, HIPPA, EU Model Clauses and more. Microsoft Teams protects team data securely using strong security measures including two factor authentication, hard passwords and access policies. Your data is always encrypted, whether it is chat, notes or files. It’s your data, you own it, you control it. Microsoft does not mine customer data for advertising purposes and we safeguard customer data with strong contractual commitments. In keeping with our commitment to provide customers the utmost transparency, customers can see uptime, the location of their data, and detailed reports of how Office 365 controls map to the security, privacy, compliance and risk management controls defined in the Cloud Security Alliance Cloud Control Matrix (CSA CCM). Microsoft Teams is enterprise grade, with support in 18 languages across 181 markets and 6 data centers worldwide, a 99.9% financially backed SLA and 24/7 support.
- Objective: Accounts can first target specific roles in their company for roll out Talking points: Microsoft Teams is particularly well suited for teams where team members are highly engaged, iterating on shared deliverables. There are such scenarios across Sales, Marketing, Project Management, Engineering and Customer Service. Some examples: Sales Close deals faster: get answers to customer questions, advice on objections and approvals Spend more time selling: digitize status meetings, sales training and expert Q&A sessions Stay ahead of customers: know the latest company, product and competitor news Build a winning culture: share customer feedback and wins with valuable context Update the account team with customer feedback and implications for account management Marketing Execute marketing campaigns and events flawlessly: coordinate tasks and deliverables, share updates across multiple stakeholders Manage the creative process from concept to launch: share designs, gather feedback and approvals Work closer with field marketers: keep the field in the loop, get their input and feedback Build a creative team culture: share ideas, inspiration and best practices Project Management Collaborate engineering and development across a distributed team Streamline product launches and releases: coordinate tasks and deliverables, share status and updates Speed up issue resolution: spin up digital war rooms for escalations and track progress Engineering Develop faster across distributed teams: enable continuous communication and smooth handoffs between teams Build a collaborative culture: discuss ideas and requirements, gather inputs and feedback in the open Customer Support Enable continuous knowledge-sharing: share known issues and fixes between shifts Build a collective knowledge base: document customer FAQs and subject matter Q&A Speed up issue resolution: troubleshoot critical issues together in various subject matter experts Stay ahead of customers: know the latest product updates and customer offers
- Expose embed-ready web UX on web/desktop, deep link to native apps on mobile. Teams can instantly access your app in the right context, and collaborate around its content. Surfaces web pages/apps directly into Channels Reports Data visualization Interaction Integration Tab framework
- Office 365 Connectors are a great way to get useful information and content into Microsoft Teams. Any user can connect their team to services like Trello, GitHub, Bing News, Twitter, etc., and get notified of the team's activity in that service. From tracking a team's progress in Trello, to following important hashtags in Twitter, Office 365 Connectors make it easier for your team to stay in sync and get more done. Office 365 Connectors also provide a way for developers to integrate with Microsoft Teams by building custom incoming webhooks Connectors to generate rich cards within channels. Use simple webhooks to post rich card notifications into channels. Great for notifying team about required actions, completed transactions, breaking news, other real-time updates.