The document describes the myHCL project launched by Hospices Civils de Lyon (HCL). MyHCL is a website that aims to modernize HCL, involve patients in their care, and link the hospital to patients' homes. It allows patients to request appointments, view medical summaries, and complete administrative tasks online. Since launching, 19,000 patients have registered but only 50% actively use the site. HCL aims to increase usage by expanding the site's features and better promoting the "customer approach" to care.

1. 26/06/2013
The myHCL Project
ForumCis, Barcelona
2013, April 19th

2. Table of contents
1. ORIGINS AND GOALS
 Who are we ?
 Why myHCL ?
2. THE MYHCL PROJECT
 What is myHCL ?
 Quick overview
 Originality
3. RESULTS AND PERSPECTIVES
 A good start…
 … but not a plain success yet
 Perspectives
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3. Hospices Civils de Lyon (HCL) : who are we ?
 Second-largest University
Hospital Network in France
 14 hospitals
 Multi-disciplinary
 Specialized
 Geriatric
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23,000
professionnals
5000
physicians
41 surgical
units
10,000 births
/year
900,000
consultations
/year
1.4 million
hospitalization
days / year
300 organ
transplants / year

4. Why myHCL ?
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Modernize
Involve
patients
Link hospital
to home
- A new legislation linking resources to activity
- A huge budget deficit
- New private clinics challenging public hospital
A global strategy started in 2009 heading 2013
The « Customer approach »
Transform our information system to gain
efficiency : the easily project

5. Why myHCL ?
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Modernize
Involve
patients
Link hospital
to home
Patients must participate in their healthcare
We, as a public hospital, have a role to play
- The rise of medical websites and support groups
- New technologies
- Patients empowerment

6. Why myHCL ?
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Modernize
Involve
patients
Link hospital
to home
Continuous care from hospital to home is needed
- Optimize doctor time
- Avoid complications and unnecessary consultations
- Growing intervals between specialized
consultations
- One-day surgery
- Population ageing

7. Table of contents
1. ORIGINS AND GOALS
 Who are we ?
 Why myHCL ?
2. THE MYHCL PROJECT
 What is myHCL ?
 Quick overview
 Originality
3. RESULTS AND PERSPECTIVES
 A good start…
 … but not a plain success yet
 Perspectives
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8. What is myHCL ?
 A website dedicated to our patients
 A secure communication tool between home and hospital
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Administrative
procedures
Medical follow-up
Internet

9. What is myHCL ?
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Internet
Appointment request
E-admission
Remote follow-up
Medical secretaries
Admission desks
Doctors
Private follow-up
E-payment
Medical summaries
Subscription Customer desk
Patients
 myHCL features :

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Public homepage

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Private homepage

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Administrative procedures : appointment request page

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Private follow-up : entering values, receiving medical summaries

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Ophtalmologie
Dr UNTEL
Private follow-up : entering values, receiving medical summaries

15. Originality
 Patient centered
 A lifelong system
 A family approach
 The « anonymous » level for « non HCL »
members of the family
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16. Originality
 Generic
 « Pluggable » into any French hospital
 Non invasive
 … and customizable as well
 myHCL extensions : specific modules
designed with medical or surgical units
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17. myHCL extensions : example, the prostatectomy follow-up
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Example, the memory troubles follow-up (for the patient’s helper)

19. Example : the pediatric rehabilitation follow-up
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20. Originality
 Service oriented
 Not only a medical record
 Made to facilitate patients life
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Printable admission
justification

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Printable
administrative forms

23. Table of contents
1. ORIGINS AND GOALS
 Who are we ?
 Why myHCL ?
2. THE MYHCL PROJECT
 What is myHCL ?
 Quick overview
 Originality
3. RESULTS AND PERSPECTIVES
 A good start…
 … but not a plain success yet
 Perspectives
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24. A good start…
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 19 000 registered patients in 16 months
 20 300 e-payments / 850 K€ collected
 2 000 e-admissions
 596 appointment requests

25. …but it’s not enough !
 The « customer approach » takes time
to settle among hospital people
 Only 50% of the registered patients
used myHCL almost once
 Remote follow-up is stopped by a lack
of organization26/06/2013
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25 Communication, user groups, software re-
engineering, satisfaction surveys…

26. Perspectives
 More extensions : maternity
subscription, « ask a question »,
infection survey after a surgery
 Care pathways
 myHCL Phone
 myHCL becomes myHOP with 5 cancer
centers adopting it
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27. Thank you for your attention !
 Questions / answers
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28. FòrumCIS
Més informació disponible a la web del Fòrum Català d'Informació i Salut:
www.forumcis.cat
You can find more information at Fòrum Català d'Informació i Salut site:
www.forumcis.cat