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13. Respuesta a una solicitud de informacin crediticia: b. siempre sigue una secuencia inductiva d. esencialmente debe contener opiniones del escritor. C. presenta la idea principal al final. a. consiste en llenar los espacios en blanco y devolver el documento. 14. Cul de los siguientes es cierto para los mensajes de ajuste? b. Proporcionan una oportunidad para que las empresas construyan una buena reputacin. C. La palabra "conceder" se usa habitualmente en estos mensajes al responder a los clientes. d. Por lo general, se escriben a los clientes para solicitarles que retiren su reclamo. a. Se evita estrictamente la inclusin de material promocional de ventas en dichos mensajes. 18. En un mensaje de malas noticias, se puede justificar colocar la negativa en la primera oracin si el mensaje: b. pretende demostrar la autoridad del remitente. d. contiene crticas constructivas. a. aborda un asunto importante. C. es una respuesta a solicitudes legales y ticas..

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13. Respuesta a una solicitud de informacin crediticia: b. siempre sigue una secuencia inductiva d. esencialmente debe contener opiniones del escritor. C. presenta la idea principal al final. a. consiste en llenar los espacios en blanco y devolver el documento. 14. Cul de los siguientes es cierto para los mensajes de ajuste? b. Proporcionan una oportunidad para que las empresas construyan una buena reputacin. C. La palabra "conceder" se usa habitualmente en estos mensajes al responder a los clientes. d. Por lo general, se escriben a los clientes para solicitarles que retiren su reclamo. a. Se evita estrictamente la inclusin de material promocional de ventas en dichos mensajes. 18. En un mensaje de malas noticias, se puede justificar colocar la negativa en la primera oracin si el mensaje: b. pretende demostrar la autoridad del remitente. d. contiene crticas constructivas. a. aborda un asunto importante. C. es una respuesta a solicitudes legales y ticas.

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