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Innovation Challenges and Knowledge Transfer
               at the Digital Era


             PART 1:
        INNOVATION UPDATE




                   03/2013
Innovation
Less back pain
       +
Faster cleaning
Try & Mistake

                                         or

                               Fail to success


80’s: New Coke failed

90’s: Crystal Pepsi also failed!!
To Walk
                           &
                   To listen music




Lateral thinking for innovation
One use
                       products



                             ?
Innovate through our capacities
Innovate in Process

A Hospital with Toyota’s Model. From -2’5M$ to 25M$ in 3 years
Listen to consumer’s trends

    SO - MO - LO Revolution
Which
Innovations?
Incremental Innovation




Radical Innovation            New products, services




Disruptive Innovation
                         Breaking the market rules
4 Key Factors to
   Innovate
CULTURE: Innovative DNA



 Quickness          Being Open

   Teamwork
                     Focused
Being Positive
                   Complexity
GOVERNANCE


                CEO
                              R+D manager
   brokers
        innovation commitee
                                      CIO
shareholders          marketing manager

    externals
                           project leaders
STRATEGY



  STRATEGIC ALLIGNMENT WITH THE COMPANY




FLEIXIBILITY TO SPIN-OUT NOT ALLIGNED PROJECTS
PROCESS: A clear Innovation Funnel

                        Externals
                                                          Externals
                                                                                        Externals
                                                                                                                   Externals
CHALLENGES




                                                                                                                                            IMPLEMENT
                                                                                                                               Filtro nº4
                                                                                    PROTOTYPE                    LAUNCH
             Inputs




                                      Filter 1




                                                                      Filter 2




                                                                                                    Filter 3
                       IDEAS                         PROJECTS

                                                                                    VALIDATE
                                                   Conceptualize
                                                 •Business Model
                                                  •Business Case


                                                                                                3rd Validation
                                                                   2nd Validation

                                    1st Validation
Innovation Atlas
1. Results Oriented
    4. Positive Tension
                   3. Disciplined
6. Open Innovation    (funnel)

                 5. Act & Capacities
 2. Creativity
                  7. Corporate Culture
                       Source: www.xaviermarcet.com
Innovation
Challenges
DOBLIN
                                                                                                                    ANALYSIS

1. Business model                                  5. Product performance
   how the enterprise makes money                     basic features, performance and functionality

            2. Networking                                         6. Product system
               enterprise’s structure/                               extended system that surrounds an offering
               value chain
                                                                             7. Service
                                                                                how you service your customers


 Finance                    Process.                Offering                              Delivery
 Business      Networking   Enabling     Core       Product        Product    Service     Channel     Brand   Customer
 model                      process      process    performance    system                                     experience



                                                                        8. Channel
                                                                           how you connect your offerings to
3. Enabling process                                                        your customers
   assembled capabilities
                                                                                        9. Brand
                                                                                           how you express your offering’s
                 4. Core process                                                           benefit to customers
                    proprietary processes that add value

                                                                         10. Customer experience
                                                                             how you create an overall
                                                                             experience for customers
Volume of innovation efforts
Hi    Last 10 years




                                                                                                      Source: Doblin analysis




Lo
     Finance                 Process.             Offering                          Delivery
     Business   Networking   Enabling   Core      Product       Product   Service   Channel   Brand       Customer
     model                   process    process   performance   system                                    experience
Cumulative value creation—
Hi   Last 10 years
                         Pareto revisited:
                         Less than 2% of projects produce
                         More than 90% of value…




Lo
     Finance                 Process.             Offering                          Delivery
     Business   Networking   Enabling   Core      Product       Product   Service   Channel    Brand     Customer
     model                   process    process   performance   system                                   experience




                                                                                              Source: Doblin analysis
Open Innovation




            Henry Chesbrough, 2008
Open Services Innovation




                Henry Chesbrough, 2011
Open Services Innovation


                   Clients
                   Clients




   Company --
    Company                      Company --
                                 Company
   Collaborator
   Collaborator                   Platform
                                   Platform




        Henry Chesbrough, 2011
Open Services Innovation
      Feel Free Coffee Cup: 30R$/year




Expected Turnover: 800.000 clients X 30R$ = 24 MR$ x yr (Source:
http://www.service-innovation.org/?p=43 )
Innovate
     &
Listen to the
   Market
Listen to
Consumer Trends
trendwatching 2012
 RED CARPET                            Do It Yourself

 China Comes                       Apps Apps Apps Apps

                     CITYSUMERS
  DEALER CHIC        Urban needs
  Finding Offers
                                               PROSUMERS

 CASH-LESS                                    Geoloc., Share,...
                    TRANSPARENCY
Mobile Payment
                                             AUGMENTED
                                               REALITY
SCREEN CULTURE       RECOMMERCE


                                                Source   www.trendwatching.com
                                                                             28
Listen to
Consumer
Scenarios
CreaFutur Outlook 2012
Yellow World
                                                     SEDUCING BRANDS
                                 HIGH                       MASSIVE ACCESS TO PRODUCTS &
                                 CONSUMPTION                SERVICES
                               MASSIVE DISTRIBUTION
China, Brasil, Perú, Chile                        PLANNED OBSOLESCENCE
Spain, France, Germany




Red World                        LOW
                                                    AGAINST INTRUSIVE
                                                    MARKETING
                                 CONSUMPTION
                                                                     LOOSING THE MIDDLE
                                                                     CLASS
                              UNCONFIDENCE THROUGH
                              INSTITUTIONS AND BIG                   CONSUMER AS A PERSON
España, USA, France, GB       CORPORATIONS



Blue World                     BEYOND CONSUMPTION      POST MATERIALISM

                                                          RESPONSIBLE AND SUSTAINABLE
                                                          COMPANIES
                               RESPONSIBLE PROSUMER     LOW INTENSIVE
Germany, Sweeden                                        MARKETING


                                                            Fuente    http://www.creafutur.com/es/estudios/outlook2012

                                                                                                                         30
HEALTH       TRANSPARENCY          COLLABORATIVE
                                            CONSUMPTION
FOOD           PROXIMITY         PEDAGOGICAL MKT

  SECURITY           HEALTHY FOOD FOR KIDS
                                                ECOLOGIC & LOCAL
                                                   PRODUCTS



                   PRIVACY           DIGITAL
       ICT                        RESPONSABILITY

                 INTERACTIVITY     ONLINE AND                                            HEALTH
                                   EVALUATION
              COSTS REDUCTION       PRODUCTS                        HOUSEHOLD               SUSTAINAB ILITY
                                                                    EQUIPMENT
                                                                                     ENERGY SAVING



             ONLINE PURCHASE
                                                                                    NO INTERMEDIARIES
                   GOOD PURCHASING EXPERIENCE
   RETAIL                                                    TOURISM / LEISURE                    SUSTAINABLE
                      OUTLETS / 2ª HAND
                                                                              EXCHANGE: FISICAL & VIRTUAL
                 T HAVE A GOOD SERVICE
       TRANSPARENT BRANDS



                                                                   Fuente   http://www.creafutur.com/es/estudios/outlook2012
                                                                                                                               31
there’s no innovation
      without risk...

...but the biggest risk is to
      do not innovate
Thanks!!


       Dr Marc Ramis Castelltort
       CEO

       Contact: mramis@tbinnovation.com

       Fundación Ciudad Politécnica de la Innovación
       Universidad Politécnica de Valencia
       Edif. 8G, acc. A, 3ª planta
       46022 Valencia (Spain)




       Roc Fages Ramió
       Senior Consultan

       Contact: rfages@ltcproject.com

       c/ Aribau 198, Pta Baixa
       08036-Barcelona

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Innovation Update Mercosur

  • 1. Innovation Challenges and Knowledge Transfer at the Digital Era PART 1: INNOVATION UPDATE 03/2013
  • 3. Less back pain + Faster cleaning
  • 4. Try & Mistake or Fail to success 80’s: New Coke failed 90’s: Crystal Pepsi also failed!!
  • 5. To Walk & To listen music Lateral thinking for innovation
  • 6. One use products ? Innovate through our capacities
  • 7. Innovate in Process A Hospital with Toyota’s Model. From -2’5M$ to 25M$ in 3 years
  • 8. Listen to consumer’s trends SO - MO - LO Revolution
  • 10. Incremental Innovation Radical Innovation New products, services Disruptive Innovation Breaking the market rules
  • 11. 4 Key Factors to Innovate
  • 12. CULTURE: Innovative DNA Quickness Being Open Teamwork Focused Being Positive Complexity
  • 13. GOVERNANCE CEO R+D manager brokers innovation commitee CIO shareholders marketing manager externals project leaders
  • 14. STRATEGY STRATEGIC ALLIGNMENT WITH THE COMPANY FLEIXIBILITY TO SPIN-OUT NOT ALLIGNED PROJECTS
  • 15. PROCESS: A clear Innovation Funnel Externals Externals Externals Externals CHALLENGES IMPLEMENT Filtro nº4 PROTOTYPE LAUNCH Inputs Filter 1 Filter 2 Filter 3 IDEAS PROJECTS VALIDATE Conceptualize •Business Model •Business Case 3rd Validation 2nd Validation 1st Validation
  • 17. 1. Results Oriented 4. Positive Tension 3. Disciplined 6. Open Innovation (funnel) 5. Act & Capacities 2. Creativity 7. Corporate Culture Source: www.xaviermarcet.com
  • 19. DOBLIN ANALYSIS 1. Business model 5. Product performance how the enterprise makes money basic features, performance and functionality 2. Networking 6. Product system enterprise’s structure/ extended system that surrounds an offering value chain 7. Service how you service your customers Finance Process. Offering Delivery Business Networking Enabling Core Product Product Service Channel Brand Customer model process process performance system experience 8. Channel how you connect your offerings to 3. Enabling process your customers assembled capabilities 9. Brand how you express your offering’s 4. Core process benefit to customers proprietary processes that add value 10. Customer experience how you create an overall experience for customers
  • 20. Volume of innovation efforts Hi Last 10 years Source: Doblin analysis Lo Finance Process. Offering Delivery Business Networking Enabling Core Product Product Service Channel Brand Customer model process process performance system experience
  • 21. Cumulative value creation— Hi Last 10 years Pareto revisited: Less than 2% of projects produce More than 90% of value… Lo Finance Process. Offering Delivery Business Networking Enabling Core Product Product Service Channel Brand Customer model process process performance system experience Source: Doblin analysis
  • 22. Open Innovation Henry Chesbrough, 2008
  • 23. Open Services Innovation Henry Chesbrough, 2011
  • 24. Open Services Innovation Clients Clients Company -- Company Company -- Company Collaborator Collaborator Platform Platform Henry Chesbrough, 2011
  • 25. Open Services Innovation Feel Free Coffee Cup: 30R$/year Expected Turnover: 800.000 clients X 30R$ = 24 MR$ x yr (Source: http://www.service-innovation.org/?p=43 )
  • 26. Innovate & Listen to the Market
  • 28. trendwatching 2012 RED CARPET Do It Yourself China Comes Apps Apps Apps Apps CITYSUMERS DEALER CHIC Urban needs Finding Offers PROSUMERS CASH-LESS Geoloc., Share,... TRANSPARENCY Mobile Payment AUGMENTED REALITY SCREEN CULTURE RECOMMERCE Source www.trendwatching.com 28
  • 30. CreaFutur Outlook 2012 Yellow World SEDUCING BRANDS HIGH MASSIVE ACCESS TO PRODUCTS & CONSUMPTION SERVICES MASSIVE DISTRIBUTION China, Brasil, Perú, Chile PLANNED OBSOLESCENCE Spain, France, Germany Red World LOW AGAINST INTRUSIVE MARKETING CONSUMPTION LOOSING THE MIDDLE CLASS UNCONFIDENCE THROUGH INSTITUTIONS AND BIG CONSUMER AS A PERSON España, USA, France, GB CORPORATIONS Blue World BEYOND CONSUMPTION POST MATERIALISM RESPONSIBLE AND SUSTAINABLE COMPANIES RESPONSIBLE PROSUMER LOW INTENSIVE Germany, Sweeden MARKETING Fuente http://www.creafutur.com/es/estudios/outlook2012 30
  • 31. HEALTH TRANSPARENCY COLLABORATIVE CONSUMPTION FOOD PROXIMITY PEDAGOGICAL MKT SECURITY HEALTHY FOOD FOR KIDS ECOLOGIC & LOCAL PRODUCTS PRIVACY DIGITAL ICT RESPONSABILITY INTERACTIVITY ONLINE AND HEALTH EVALUATION COSTS REDUCTION PRODUCTS HOUSEHOLD SUSTAINAB ILITY EQUIPMENT ENERGY SAVING ONLINE PURCHASE NO INTERMEDIARIES GOOD PURCHASING EXPERIENCE RETAIL TOURISM / LEISURE SUSTAINABLE OUTLETS / 2ª HAND EXCHANGE: FISICAL & VIRTUAL T HAVE A GOOD SERVICE TRANSPARENT BRANDS Fuente http://www.creafutur.com/es/estudios/outlook2012 31
  • 32. there’s no innovation without risk... ...but the biggest risk is to do not innovate
  • 33. Thanks!! Dr Marc Ramis Castelltort CEO Contact: mramis@tbinnovation.com Fundación Ciudad Politécnica de la Innovación Universidad Politécnica de Valencia Edif. 8G, acc. A, 3ª planta 46022 Valencia (Spain) Roc Fages Ramió Senior Consultan Contact: rfages@ltcproject.com c/ Aribau 198, Pta Baixa 08036-Barcelona