BSM Business Service Management Overview BMC y Grupo Arion 2008
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BSM Business Service Management Overview BMC y Grupo Arion versión 2008. Como BSM evoluciona constantemente, sugerimos que para versoones más nuevas, consulte con Grupo Arion (
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BSM Business Service Management Overview BMC y Grupo Arion 2008
- 1. BSM: Business Service Management 2008 BMC Software México December 31, 2011 Presentación de Grupo Arion www.GrupoArion.com.mx
- 4. Expectativas del Negocio December 31, 2011 ©2003 BMC Software El CFO espera una mejora en las ganancias El COO espera incrementar la eficiencia en la producción El CMO espera acelerar el crecimiento en el mercado El CEO espera darle mas valor a los accionistas
- 5. Business Service Management (BSM) © Copyright 12/31/11 BMC Software, Inc. CMDB. Dashboards and Analytics. Discovery. Process and Task Orchestration. Service Level Management. Self Service. Service Desk. Problem Resolution. Asset Management. Change and Release. Identity Management. Event and Impact. Predictive Analysis. Scheduling. Problem Resolution. Performance, Availability, and Recovery. Provisioning. Change and Release. Configuration Automation. Capacity. Audit and Compliance.
- 10. BSM BluePrint: Un enfoque probado, modular, integrado © Copyright 12/31/11 BMC Software, Inc.
- 12. ¡Gracias! www.GrupoArion.com.mx [email_address] México (55)5322.0504 ext 2054
Notas del editor
- Slide objective: providing more in-depth explanation of BSM from BMC (position) Position Business Service Management and from BMC is both comprehensive and modular. Supporting this approach, we have developed a model premised on three core disciplines IT needs to develop in order to more effectively deliver and support the services it delivers to the business. Equally important, our approach to business service management incorporates an integration approach spanning data and processes. As a result, these disciplines, while distinct and able to deliver value independently, can be readily integrated to expound the value they deliver for your organization. Service Assurance is focused on measuring the availability and performance of resources, with the end goal of identifying and resolving problems before they are experienced by in users and impact the business. Service Support enables IT to ensure that the quality of services that are delivered meets expectations, and provides a constant communication layer between IT and lines of business. Service Automation helps IT organizations deliver services faster, more economically and with reduced risk by automating the provisioning of business services and the infrastructure that supports them. The service automation area has been strengthened by recent acquisitions of Emprisa Networks, RealOps, and most recently, BladeLogic. BMC Atrium provides integration and common capabilities that accelerate implementation time and deepen the value that each BMC discipline has in the context of BSM. Atrium's unique approach incorporates both data level and process level integration, so that IT can speak a consistent language, and can design processes that can be repeated and automated.
- Describe each BSM Discipline – Service Support Service Support – our solutions in this area help to ensure service stability and improve customer service as perceived by end users; They drive improvements in efficiency since they are built on best practice practices (such as ITIL); What’s more our self-service capabilities drive down costs further and improve perception of IT quality by helping end users solve their own problems or check the status of IT requests. Suggested customer example: Motorola anticipates savings of $38 million (and already received $11million from the pilot alone, plus were able to get employees back to work 30% faster when there are IT issues)
- Describe each BSM Discipline – Service Assurance Where’s ProactiveNet? Predictive Analytics Plays a key role in our event and impact AND performance, availability, and recovery solution areas Analogy In the 1968 seatbelts were introduced as mandatory equipment in vehicles, then with improved technology, NY state led the way in 1984 making the use of seatbelts required. These were technologies that mitigated the impact of accidents. Now automobile companies offer new technology that prevents people from having accidents at all. It’s not hard to foresee these technologies being required equipment in the future (blind spot warning systems, lane control warnings, automatically adjusting cruise control systems, backup cameras, etc.) Similar to this new technology, BMC Service Assurance proactively solves IT availability and performance issues prior to accidents occurring <the infrastructure issue>. Rather than mitigating the impact of problems (seat belts and airbags), BMC Service Assurance helps you to prevent the accident altogether. The approach we are using to align IT and the business is no less revolutionary than the new car technology that prevents people from having accidents at all. This approach establishes the foundation for BSM by helping IT become more aware of business services, and make better IT decisions in support of the business. BMC’s integration, which is based on a proven BSM architecture helps businesses achieve a faster time to value with lower administration costs. Nor do you have to stop using the products you have which would disrupt support of your business. BMC Service assurance lets you use what you have and allows you to protect and grow your current investment. BMC Performance Analytics uses your current data collected by third party management products coupled with user transaction data. You can be up and running quickly, delivering BSM value in a couple of days. Furthermore, BMC Service Assurance unifies your management of your infrastructure across distributed and mainframe systems, as well as your virtual and physical environments. As virtualization before more prolific, this capability becomes critical for your organization to understand where virtualization is being used, and manage, & configure this aspect of your environment. DETAILED BULLETS Proactively solve IT availability and performance issues via application of analytics and automation Discover performance abnormalities before users experience problems Reduce manual tasks, increase business agility and growth Establish a foundation for BSM Link business impact and IT data; become service-aware and make better IT decisions Integration based on a proven architecture; faster time to value and lower administration costs Extend existing investments – use what you have Analytics improves installed monitoring solution in the delivery of service Up, running, and delivering BSM value in a couple of days Unify management across distributed and mainframe, physical and virtual environments Enable key initiatives Virtualization Service Level Management Data Center Consolidation
- Describe each BSM Discipline – Service Automation Service Automation – our solutions help IT support rapidly changing business needs. With data centers getting more and more complex all the time, it is becoming harder and harder to respond quickly to business needs that require IT changes. For example, the CIO of a very large investment firm recently shared with Bob that IT was on the critical path for a major business growth initiative. He had to tell his CEO that IT could not deliver the necessary infrastructure to support this new business initiative in time. With BMC’s Service Automation solutions, we can ensure that situation doesn’t occur again. Suggested customer examples #2: Yellow Roadway Corporation – used BMC Service Automation to help them adopt virtualization. The results: they reduced the number of servers by 75% (from 1,200 to 300) and simultaneously increased uptime from 97.4% to 99.1%. They credit that they saved an additional $250K by avoiding unnecessary upgrades. But that is a small amount compared to what other companies have experienced ($6M at Unilever) and the ability to avoid purchasing new hardware for two years at the Bank of Montreal.
- Describe BMC Atrium BMC Atrium is the core foundation of BSM for optimizing IT processes, people, and technology around common service definitions key to Delivering true Business Service Management. A service-enabling architecture that discovers, models, and manages business and IT services and processes, BMC Atrium is designed around best practices from the IT Infrastructure Library® (ITIL®), and has been deployed by large enterprises worldwide. With BMC Atrium, you will: Know what you have with a single source of truth for your IT infrastructure Establish and set clear expectations for service delivery Make better decisions with a comprehensive view of how IT impacts your business Improve the way your people and processes work together through intelligent automation Without question – BMC Atrium is at the forefront of delivering the discipline integration that most closely mirrors the business services and processes that IT delivers – the essence of Business Service Management – the Analysts agree how far ahead we are <Gartner quote> BMC Strength : “Twenty-month head start on other vendors (giving it an architectural maturity lead — BMC Atrium CMDB 2.0 added significant maturity in modeling and the Definitive Software Library)” Gartner, June 2007 Customers Agree we lead – by making us the undisputed BSM market leader with the most CMDB’s in production End this slide by talking about differentiation and the value of process integration and Atrium. It’s not just the value of each of the BSM Disciplines on its own, but about the value they drive together. Alignment of IT resources with business priorities: Support + Assurance Faster responsiveness to business needs: Automation + Support Increased availability for critical services: Assurance + Automation Atrium (our shared architecture for BSM) is what makes this possible
- The BSM BluePrint Objective: provide scope of capabilities, and determine where the audience has the highest priority requirements The BSM blueprint represents BMC's approach to delivering business service management. Fundamentally, the blueprint is designed to provide a constant linkage between business services and the IT resources that support the services. Enabling that linkage are three core disciplines: service support, service automation, and service assurance. These disciplines are integrated via BMC's unique integration architecture, BMC Atrium. Service Assurance is focused on measuring the availability and performance of resources, with the end goal of identifying and resolving problems before they are experienced by in users and impact the business. Service Support enables IT to ensure that the quality of services that are delivered meets expectations, and provides a constant communication layer between IT and lines of business. Service Automation helps IT organizations deliver services faster, more economically and with reduced risk by automating the provisioning of business services and the infrastructure that supports them. The service automation area has been strengthened by recent acquisitions of Emprisa Networks, RealOps, and most recently, BladeLogic. BMC Atrium provides integration and common capabilities that accelerate implementation time and deepen the value that each BMC discipline has in the context of BSM. Atrium's unique approach incorporates both data level and process level integration, so that IT can speak a consistent language, and can design processes that can be repeated and automated.