Este documento describe las funcionalidades de Microsoft Dynamics 365 for Field Service como una solución que mejora la satisfacción del cliente, el ratio de reparaciones a la primera y la productividad de los recursos. Se destacan las capacidades de programación y despacho, movilidad, inteligencia de negocios. Se incluyen tres ejemplos de proyectos de implantación con empresas de transformadores eléctricos, camiones eléctricos y servicios urbanos que ilustran el uso de las funcionalidades.
How to use Redis with MuleSoft. A quick start presentation.
Prodware Microsoft Dynamics 365 for Field Service
1. PAGEPAGE
29 de mayo 2018
1
La solución que mejora la satisfacción
del cliente, el ratio First-Time-Fix y la
productividad de los recursos
Microsoft Dynamics 365 for Field Service
Javier López
Solution Specialist
David Ajuriaeusokoa
Director de Industria
9. PAGEPAGE 9
Field Service
>70
7 PAÍSES
RECURSOS
ESPECIALIZADOS
Países Prodware FSM:
Alemania
Reino Unido
Bélgica
España
Francia
Israel
Países Bajos
Oficinas Prodware
Prodware y Microsoft Dynamics 365 for Field Service
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3
Antecedentes Proyecto
› Fabricación de Transformadores
› ~600 empleados
› Centralización de los servicios de
instalación, Reparación y
Mantenimiento en una División nueva
› Dynamics 365 for Field Service y
Sharepoint online
› 3 meses de implantación de un
proyecto estándar con toda la
funcionalidad incluyendo
dispatching y movilidad
Referencia: Gräper Gruppe
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Antecedentes Proyecto
› Fabricación de camiones electrónicos
› >1.000 empleados
› Puesta en marcha de
eHighway-trucks
› Dynamics 365 for Field Service y
HoloLens “out-of-the-box”
› ~ 1 mes para el primer prototipo
› Checklist de la puesta en marcha
en HoloLens y "speech to text”
Referencia: Siemens
12. PAGEPAGE
Referencia: Compañía de servicios líder en España
(Nombre de la compañía confidencial)
12
Antecedentes Proyecto
› Soluciones end-to-end para ciudades
e infraestructura
› >64.000 empleados en todo el mundo
› Recogida de residuos y limpieza
urbana
› Vertical de Dynamics 365 for
Field Service para Recogida de
Residuos y Limpieza urbana”
› +2.500 Usuarios en Fase 1
› Uso generalizado de IoT y GIS
"La tecnología al servicio de la recogida de
residuos y la limpieza urbana como nunca
antes se había visto"
Microsoft Dynamics 365 Field Services empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field Service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model.
Microsoft Dynamics 365 Field Services empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field Service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model.
Microsoft Dynamics 365 Field Services empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field Service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model.
Microsoft Dynamics 365 Field Services empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field Service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model.
Microsoft Dynamics 365 Field Services empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field Service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model.
Microsoft Dynamics 365 Field Services empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field Service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model.
Microsoft Dynamics 365 Field Services empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities that set organizations apart by keeping the customer at the center of the business. Field Service, including advanced analytics, machine learning and the Internet of Things’ capabilities, allows field service organizations to move from a costly break-fix model to a never-fail service model.