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RECUPERA
CONTROL
DE TU DIA
LABORAL!
Juan Ignacio León Plaza
Social Biz & Digital experience
Tech-sales specialist.
Version Original por Louis Richardson
A QUE DEDICAS TU DIA?
CUANDO ESTAS
EN TU MEJOR MOMENTO
(HACIENDO LO QUE TE DEDICAS A HACER)
QUE HACES
ESPECIFICAMENTE?
ENTONCES… QUE EVITA QUE HAGAS
LO QUE SEA QUE HACES CUANDO
ESTAS EN TU MEJOR MOMENTO HACIENDO
LO QUE TE DEDICAS A HACER?
MEETINGS,
MANAGERS
& MAIL
NECESITAS APROBACIÓN
GERENCIAL PARA UN
GASTO DE $250 mil…
NECESITAS APROBACIÓN
GERENCIAL PARA UN
GASTO DE $250 mil…
PERO PUEDES LLAMAR
1 HORA A 20 PERSONAS
Y NADIE LO NOTA
LAS REUNIONES SON
TOXICAS Y SE
ESPARCEN
COMO
VIRUS
CUANTAS VECES SOPORTASTE
UNA REUNION DE UNA HORA
POR 5 MINUTOS DE
INFORMACIÓN?
POR QUE TENER MANAGERS QUE
EVALUAN Y REPORTAN?
LOS MANAGERS DEBERIAN
INVERTIR SU TIEMPO EN
MENTORING Y LIDERAZGO
QUE SIENTES CUANDO
ESCUCHAS LA
PALABRA
“EMAIL”?
QUE SIENTES CUANDO
ESCUCHAS LA
PALABRA
“EMAIL”?
LOS CONSERVADORES
ESTIMAN QUE
INVIERTES 25%
DE TU TIEMPO
MANEJANDO EMAIL
(ALGUNOS ESTUDIOS INCLUSO
INDICAN MAS DE 50%+)
TU IN-BOX
ES DONDE EL
CONOCIMIENTO
MUERE!
EMAIL ES TRANSACCIONAL
NO CONVERSACIONAL
Que podemos hacer?
Diseñamos una
Nueva forma
de trabajar
#NewWayToWork
Que podemos hacer?
MEETINGS
No es CONTENIDO
Es CONTEXTO
MANAGERS
No es COMANDAR
Es ACONSEJAR
MAIL
No es CORREO
Es un MENSAGE
HABLEMOS
DE LAS TRES M,
(MEETINGS, MANAGERS, MAIL)
CUAL DIRÍAS QUE ES LA QUE
MÁS TIEMPO Y DINERO GASTA
EN TU ORGANIZACIÓN?
TOMÉMONOS UNOS
MINUTOS PARA
IMAGINAR FORMAS
PARA REDUCIR EL
TIEMPO PERDIDO.
AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO
MEETING
AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO
MEETING
COMUNIDADES
USAR COMUNIDADES PARA COMPARTIR
ACTUALIZACIONES, ESTADOS, IDEAS, DOCUMENTOS
y CONVERSACIONES RELEVANTES PARA UNA
AUDIENCIA O TEMA
AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO
MEETING
FOROS
USAR FOROS PARA FACILITAR EL DESCUBRIMIENTO DE
NUEVAS IDEAS Y CONVERSACIONES ACERCA DE
PREOCUPACIONES Y PREGUNTAS GENERALES
AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO
MEETING
IDEACIÓN
USE IDEACIÓN PARA LISTAR NUEVAS IDEAS Y
CONCEPTOS, GANAR SOPORTE CON VOTOS Y
Y FEEDBACK DE OTROS PARA MEJORAR
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO POR
MANAGERS
ACTIVIDADES
USAR ACTIVIDADES PARA SEGUIR ACCIONES,
ASIGNAR TO DOs, COMPARTIR DOCUMENTOS
RELEVANTES Y CONVERSACIONES.
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO POR
MANAGERS
BLOGS & WIKIS
USAR BLOGS Y WIKIS PARA DIFUNDIR ANUNCIOS,
INFORMAR A OTROS, ENTRADAS Y APOYO,
PROMOVER EL FEEDBACK Y MEJORAR LA COMUNICACIÓN
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO POR
MANAGERS
SUBCOMMUNIDADES
USAR SUBCOMUNIDADES PARA AGRUPAR
INTERESES O PROVEEER UN ÁREA SEGURA
Y PRIVADA PARA INFORMACIÓN Y CONVERSACIONES DELICADAS.
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO POR
MANAGERS
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO EN
MAIL
ACTUALIZACIONES
USAR ACTUALIZACIONES Y MICRO-BLOGS PARA,
INFORMARSE, PREGUNTAR, ENCONTRAR
RESPUESTAS, COMPARTIR EXPERIENCIA,
INFORMAR A OTROS Y COMPARTIR IDEAS
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO EN
MAIL
ARCHIVOS
USAR ARCHIVOS PARA COMPARTIR CONTENIDO, LISTAR
COMENTARIOS, CONOCER EL USO Y LA INFLUENCIA,
EVITAR DUPLICIDAD Y ADJUNTOS DE CORREO INNECESARIOS.
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO EN
MAIL
IBM Verse
UNA VERSIÓN TOTALMENTE NUEVA DE VER TUS
CONVERSACIONES, CONTACTOS, CITAS, NOTIFCACIONES,
QUE LE DEBES A OTROS Y LO QUE ELLOS TE DEBEN
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO EN
MAIL
QUE SIGNIFICARÍA PARA
TU ORGANIZACIÓN SI
PUDIERAS REDUCIR LA
DURACIÓN DE LAS
REUNIONES EN 25%?
AGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO PERDIDO
MEETING
QUE SIGNIFICARÍA PARA TU
ORGANIZACIÓN SI TUS MANAGERS
GASTARAN 25% MENOS TIEMPO
“MIDIENDO” Y DEDICARAN TIEMPO A
“ASESORAR”?
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO POR
MANAGERS
QUE SIGNIFICARÍA PARA
SU ORGANIZACIÓN SI
LA DISTRACCIÓN
DEL CORREO
(TIEMPO EN EL INBOX)
SE REDUJERA EN 25%?
IMAGINEMOS ALGUNAS FORMAS PARA REDUCIR EL TIEMPO
PERDIDO EN
MAIL
SUS EMPLEADOS
ESTAN
SOBRECARGADOS
PERO AUN
PIENSAN QUE SON
SUBUTILIZADOS
(TIENEN MAS PARA DAR)
SI NO ME CREE…
PREGÚNTELES!
RECUPERA
CONTROL
DE TU DIA
LABORAL!
Juan Ignacio León Plaza
Digital Experience and
Social Collaboration specialist
ibm.com/social
ibm.com/verse
ibm.com/smarterworkforce
Gracias!
© 2014 IBM Corporation
Juan Ignacio León Plaza
Social Biz & Digital experience
Tech-sales specillist.
jleon@cl.ibm.com
Version Original por Louis Richardson
richardl@us.ibm.com

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Recupera control de tu dia

Notas del editor

  1. Don’t spend any time introducing yourself…you should be more interesting AFTER the presentation than trying to do it before.
  2. Ask them this question? Seriously….ask people in the room to answer the question. At this point, they might give you a title. If it’s an uncommon one, you might have them explain what that means.
  3. Now you want to get them thinking. Asking them what they do for a living was a “no brainer”. Now you want to start messing with them. You can go back to the people who you talked to on the previous slide and ask them. If someone said, “I’m a sales manager”…then the kind of answer you may get on this one is how they spend their day “Cadence calls”, “Updating forecast”, but you want them to think about their BEST…like “spending time with customers” You almost want to get them to tell you what they like best about their job…without actually saying it.
  4. Here’s where you point out the pain. If they said “Spending time with customers”, then the answer to this one might be “Cadence calls”, “updating forecasts”, etc. The goal here is to get them to recognize that they probably don’t spend a great deal of time doing what they do best, instead they spend time doing other things. They are constantly interrupted.
  5. This is just a transition slide. You want to introduce them to the 3 Ms that are the cause for most interruptions in the day.
  6. This usually gets a chuckle and sometimes a grown. If you want to endear your audience, you might ask if there are any managers in the room. Ask them to be patient with you. Let them know you don’t have anything against managers, in fact some of your best friends are managers, it’s just these Ms share some responsibility for interrupting great work.
  7. Just a transition slide….to give them to sense (time is money)
  8. Ask them, by show of hands, how many of them would agree with this statement? If you get a lot of hands raised, great. I’ve not had a audience yet that didn’t have a majority of the people agree here. If only a few, you might ask some “what is their cutoff for mgmt. approval?”
  9. Finish the sentence. Let them think for a minute and get the “aha” moment. Don’t rush them. You can then ensure them that many meetings cost well beyond the $500 approval point.
  10. Transition slide to get them to think (uck).
  11. Ask questions like “How many meetings have you been to that really didn’t do anything except spawn an additional meeting?”
  12. I usually introduce this slide like this “This is a board room. It’s called that because everyone is bored.” Then move on to the next slide.
  13. Ask the audience this question. Look for people shaking their head “yes” or raising their hand. Be passionate about the PAIN this is. I usually take this opportunity to ask, “So in the case of a web meeting or conference call, what do we do for the other 55 minutes?” People usually start responding ‘email’, ‘texting’, ‘other work’. Now is a good time to remind them “We call that multi-tasking. And it’s impossible for us to truly multi-task. So in reality we’re really doing multiple thing badly.” Make sure they FEEL the waste of ineffective meetings.
  14. I like to introduce this slide with the following: “Can you point out the ‘managers’ in this picture?” People will start by saying “the guys standing up”, etc. Then I ask “How did you identify the ‘managers’? Because of the era of the picture I first thought “men”, but there is a guy at the table on the left. So how do we spot the managers?” The answer I’m looking for a usually get (even if whispered) is “they are the ones not working”
  15. Get them to think about the evolving workforce and how managers might need to evolve. This isn’t to detract from managers, but it’s a good look at what managers do (on production lines) and how similar it is to our manager style for information workers.
  16. Just a transition slide…spend no time here
  17. Offer the option that the role of managers is changing…from one of measuring to one of mentoring. Instead of spending all their time merging reports and re-reporting, they can use the professional skills (for which they were probably recognized and promoted to manager), to mentor and come alongside their team.
  18. When you flip this slide….pause and take a breath. We want the audience to get back to a “feeling”. We want them to once again turn off their rational, data brain and flip to their emotional, behavior brain. Ask them this question and get some answers. After you get their responses…go to the next slide and continue the conversation.
  19. Unless you’re in a room of email administrators, you’ll likely get some groans, “overwhelmed”, “guilty”, etc. Repeat what people tell you to make sure everyone is feeling something similar…despair.
  20. Transition slide….spend no time here.
  21. Now we’re switching back to their data brain. (NOTE: Switching left and right brain during a presentation keeps the audience engaged and alert). You can ask them about this number. Ask them how much time THEY spend dealing with email. Ask them about “when do they first check their email? Does anyone check it on their phone before getting out of bed in the morning? Do you check it just before you put the phone on the bedside table before turning out the light for the night?” Remind them their inbox is a “to do list that someone else owns”. Ask them about how they may plan for getting something done during a day, but just as soon as they open that inbox, their day is shredded and before you know it, you’re going home, having done nothing except reacting to emails.” I usually end this with some passionate statement like “This is CRAZY? How did we let this happen to us?”
  22. I often introduce this slide by asking “How many of you are familiar with the TV Show ‘Hoarders’?” They show homes like this one and the thing I find interesting is that when they start to clean it up, they will uncover some book (and I usually walk up to the slide and point at the bottom of one of the stacks) and when they pull it out and offer to get rid of it, the hoarder responds, “I need that. I’m going to do something with that.” And if you’re like me you’re thinking “you didn’t even know this was there. I could have tossed it without you knowing it and you would never miss it.” Get them to FEEL the insanity of hoarding. Next Slide.
  23. Point out the pain. The goal here is to get them to realize their in-box and the way most people treat it is like the people on hoarders. We have stuff that we stored and have NEVER EVER looked at again.
  24. Transition slide….spend no time here.
  25. I usually open this with a question (and I try to use one of the people who responded to the “what do they do” portion)…so let’s pretend someone said they were a marketing executive. I’ll say to them, “Let’s say I work at your company. You’re a marketing executive, so you know about our plans for events this next year. I have a question about which ones we’ll be sponsoring. So I send you an email with that question. And you send me the answer….only the two of us have benefited from that conversation…no one else. And it’s likely, other people might be interested in knowing that information. In fact, they will probably send you their own email requesting the same information. How many of you have received an email question and you said ‘I answered that question last week…let me find that email so I can cut/paste it into this response.” Email is transactional….not matter how many people you put on the reply list (which is just annoying and adding to our email overload).
  26. Transition slide…spend no time here
  27. We’re about to turn the corner…from the problem to the solution….What can be done?
  28. Introduce New Way to Work….you don’t have to say much more that the name. Go to the next slide to begin details
  29. You’re now doing the compare…..the 3 Ms….what this new way IS NOT and what IT IS. Say these lines (try not to read them)….let the audience begin to get into compare mode. Because we’re about to re-enage their thinking process.
  30. Let them know it’s time for them to confess some things.
  31. Ask them this question. Get responses from the audience. Encourage EACH member of the audience to pick at least ONE of the responses. You want them to personalize this.
  32. Now we’re going to bring them from despair to delight. You can even let them know “I know we’ve spent a good deal of time looking at what’s wrong, but like any recovering addict, it’s healthy for us to admit our problems so we can identify the areas where we can improve. (NOTE: I had a response at one meeting and I’ve used it occasionally…someone said, “Hi. I’m Larry and I’m hooked on email”)
  33. So we’re going to offer hope….one M at a time.
  34. For these slides, I’m not going to give a lot of notes. You should be able to tell the value of these examples. If you need assistance, ask. But you should have your own stories to go along with the “business value” statement on the slide. DON’T READ the slide. Let them do that. It will take 20 seconds. Because a person physically cannot read and focus on listening at the same time, spend the first 20 seconds on “what this is” in this case “what is a community”. After the 20 seconds, you can start your examples. This slide has a screen shot from New 2 Blue Community. It’s a great story of how we engage with prospective hires to help them get to know IBM without having a lot of meetings. They share their ideas and experience and help one another. And we (IBM) have a platform to communicate with individuals who will soon work alongside us and ultimately lead our company.
  35. Forums
  36. Ideation
  37. Transition to Managers
  38. Activities
  39. Blog and Wikis
  40. Subcommunities (One note here. I include this because by this point, some naysayers in the room are thinking “but we can’t share everything with everybody”. This is a good point at which you can discuss private areas, sensitive information, even compliance and monitoring (like Actiance).
  41. Now let’s look at how we can improve our mail issue
  42. Status Updates
  43. Files (note most people can relate to this so be sure to point out some of the aspects they CAN’T easily get from standard doc mgmt. or content centric systems, like SharePoint. Things like shared comments, a complete audit trail tracking who has shared the file. The use of tags, likes, downloads, etc. to help our analytics determine things like “influence”. More on that later…(teaser)
  44. This is your Verse slide….take as much time as you want here…but remember, if you go too long on this one point, the other will fade in relevance. Your call.
  45. Now you’ve shown them the possible answers, their rational mind might be saying….”Yeah…but what’s the real ROI on that stuff?” The next three slides are to get them to “imagine” (emotional side) what it would mean to have a 25% impact in these areas. Ask them to consider the cost of the time spent in these areas. Now take 25% of that. What’s that number?
  46. Same for managers
  47. Same for mail
  48. This brings it back to people…their people. Studies have found the statement on this slide is true. Get them to believe this…NEXT SLIDE.
  49. Challenge them to find out for themselves. At this point, if there were any hold outs, they usually relent…or at least have softened.
  50. Don’t spend any time introducing yourself…you should be more interesting AFTER the presentation than trying to do it before.
  51. Let them know where they can get more info (NOTE: in presentation mode, these lines have links to the sites, so if you provide the deck to them, they can easily get to the information they need.)
  52. And be sure the thank them for their investment of time and attention. And invite them to “Connect” with you. Try to offer more than an email address. Post your LinkedIn name and Twitter account. By the way…if at this point you have people holding up their phones to get a picture of this slide…you’ve made an impression. Good luck!