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Clarabridge
- 2. encuestas comunidades facebook call centre email blogs ad-hoc foros twitter valor volumen
- 3. español : inglés : francés : alemán italiano : holandés : portugués : ruso : chino
- 4. Medir el camino no el último comentario… Forums IM/Chat Sessions Twitter Surveys Surveys Facebook Web Analytics Customer Support Product Reviews Online Feedback Transactional Data Awareness Purchase Upsell Research Support Churn Communities Call Centre Market Research Corporate Website CRM Systems Voice Recordings Blogosphere Surveys Emails
- 5. Combine datos estructurados & no estructurados para un mayor conocimiento Club ID : xxx123 Canal : Email Group No : 44.0 Clubcard number: xxxxxxxx123 Formato : Extra North Tienda ID : 6107.0 I Was only second in line and . Tienda : Walkden Extra still waited over 20 minutes !
- 7. Tag Parts of Speech Article Verb Noun Verb & Entities Noun Adjective Adjective “The shelves were bare but the staff were great.” Understand Clauses & Relationships 1 2 Bare Shelves Bare Staff Extract Facts Great Staff NOT Great Shelves
- 8. fantastic Positive sentiment +3 In “Staff” category “The staff were very helpful” Clarabridge good permite +1 Positive sentiment in “Staff” category “The staff were helpful” ok refinar según fair -2 Negative sentiment in “Staff” category el uso “The staff were not helpful” terrible
- 9. cada frase, cada verbatim, de todo tipo de fuentes, “puntuada” y “refinada”
- 10. WebsiteRetail Experience Plantillas Basic Telco Emotions sectoriales Customer Support Banca etc… agilizan la Seguros creación de etc… Modelos Modelos modelos Verticales & Horizontales Segmento
- 11. reglas de clasificación probadas crean y agrupan conceptos SKU Empleado Tienda Precio de forma automática
- 12. Fulfillment Website Rates / Plans Prepaid Plantillas features Product Templates sectoriales agilizan para Telco la creación deBill modelos
- 13. Checkout Receipt & Payment Products Rates / Plans Employees Plantillas experience Shoping Templates sectoriales agilizan para Retail la creación de Store Look & Feel modelos
- 14. Brach experience Brand Cash point Online Banking Plantillas Products Templates sectoriales agilizan para Banca la creación de Employees modelos
- 15. Rooms Frontdesk Checkin / Checkout Lobby Plantillas Housecleaning Templates sectoriales agilizan para Hostelería la creación dePrice modelos
- 16. Dining Experience Employees Payment Food / Beverage Plantillas Reservations Templates sectoriales agilizan para Service Restauración la creación de modelos
- 17. Para identificar rápidamente problemas y acciones
- 18. Cada frase, cada verbatim, de todas las fuentes, “puntuada” y “refinada”
Notas del editor
- Opportunity’s elevator pitchState goal for presentation (title should be active)Done
- Increasing volumes of feedback in different formats and languagesCustomers communicate to and about you all through lifecycle and each is an opportunity to turn their feedback into insightHaving so many touchpoints and so many channels for feedback makes it hard to manageOur customers typically measure the impact of each customer experience touchpoint and do so not only at the source level but also at the product, region and customer segmentation levels. Thjs is important to understand where is action necessary.Done
- Increased scope of analysis· Pull structured attributes to learn more about customer· Connect structured + unstructured data for greater meaning· Set foundation for more robust slicing & dicing of dataDone
- Transform data b/c of “most advanced natural language processing, classification and sentiment transformation engines in the industry.”2 minute explanation of NLPEnd with WHY they should careAccurate categorization of what customers sayDone
- Templates - embedded models, concepts and themes.
- Auto Classification - Refinement at any level of a model that auto generates rules based on the data
- Templates - embedded models, concepts and themes.
- Templates - embedded models, concepts and themes.
- Templates - embedded models, concepts and themes.
- Templates - embedded models, concepts and themes.
- Templates - embedded models, concepts and themes.